I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was v... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On this occasion I added to my cutlery collection. No problem finding the product. I also found a cutlery set for my grandson featuring a giraffe. Staff were pleasant and courteous.
Love this shop in McArthur Glen outlet centre near York. SO many lovely kitchen products to look at from mixers to crockery and everything in between. Found just what I wanted - a draining spoo... See more
We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - York
We're so happy to hear that our staff was helpful and that you found most of what you were looking for. Thank you for your wonderful feedback!
A cut above
The level of service and product knowledge was very high when we bought some new knives and a few other bits and bobs
2 August 2026
Reply from ProCook - York
We're so pleased to hear that you experienced a high level of service and product knowledge when purchasing your new knives and other items! Thank you for your wonderful feedback.
Great service
Great service, knowledgeable staff and gives us choices and recommendations
4 August 2026
Reply from ProCook - York
We're so glad you enjoyed our service and found our staff knowledgeable, providing great choices and recommendations! Thank you for your kind words.
The knives I bought are excellent…
The knives I bought are excellent quality and value. Staff helpful and friendly
30 July 2026
Reply from ProCook - York
We're so glad you're pleased with the excellent quality and value of your new knives! We're also happy to hear our staff was helpful and friendly. Thank you for your kind feedback.
Great sales adviser
Great sales adviser. Very helpful and I love the products I bought. Great quality cookware.
3 August 2026
Reply from ProCook - York
We're so glad you had a great experience with our sales adviser and that you love the quality of the cookware you purchased! Thank you for your kind words.
Excellent staff providing real help and…
Excellent staff providing real help and knowledge about products they sell. A refreshing experience.
2 August 2026
Reply from ProCook - York
We're so glad you found our staff excellent and helpful, providing great knowledge about our products! We appreciate your kind words about your refreshing experience.
Would of been 5 star as one item I …
Would of been 5 star as one item I wanted to buy was not in stock in the Procook store at Mcarthur Glen . York
Outlet Store
2 August 2026
Reply from ProCook - York
We appreciate your feedback and understand your disappointment about the item not being in stock. We are always working to improve our inventory.
Good quality
They had just the cutlery we wanted to match our existing but a better quality. Also bought a salt and pepper mill which again was good quality.
The staff also were very pleasant and helpful.
28 July 2026
Great product and great value
22 July 2026
Great Staff
The staff are really helpful.
Service is brilliant despite problems with gift cards.
Would like knives that would dishwash.
26 July 2026
Was quickly and efficiently served by a…
Was quickly and efficiently served by a friendly and helpful assistant
15 July 2026
such a pleasant experiance every time I…
such a pleasant experiance every time I am at the store thank you
19 July 2026
Good range of products
Good range of products. My main purchase was a set of kitchen knives. Good quality and value. Very helpful staff. An unexpected 20% and discount was an extra bonus.
19 July 2026
Staff member very friendly and helpful.
17 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.