Great selection of football boots and accessories but the delivery service can be extremely slow unless you pay next day delivery. For example I’ve ordered some shin pads and football socks for my son... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service, great prices and rapid delivery. Ordered two shirts only yesterday at 13:30 that were showing double the price at other retailers and less than 24hrs later they're at my door. I paid... See more
Company replied
Great selection of elite football boots. Opted to select 2 sizes for comparison. Promptly delivered and return was easy to arrange - small cost, but getting the right boots is not easy, so happy to... See more
Company replied
Brilliant black England shirt! Exactly as described and really good quality. Delivery was good and on time too. I was unsure at first, having read some reviews about delivery. Glad I decided to order... See more
Company replied
Company details
- #101 of 148 best companies in Sportswear Shop
- #95 of 127 best companies in Activewear shop
- #6 of 8 best companies in Cricket shop
- #35 of 49 best companies in Football shop
- #39 of 68 best companies in Streetwear store
- #14 of 16 best companies in Tennis shop
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175k reviews
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Reply from Pro:Direct Sport
Hello,
Thank you for your review. It's fantastic to hear that you've had a great experience with Pro:Direct Sport. We're delighted that everything met your expectations.
We appreciate your continued support and feedback.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're delighted to hear that your order arrived quickly and that you'd highly recommend us.
We appreciate you taking the time to share your feedback.
Kind Regards,
Pro:Direct Sport
Never had an issue with Pro Direct Sport’s
Site easy to use, easy to find & order what I needed & easy to checkout. Delivery arrived on time as as expected.
30 June 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're delighted to hear that you found our website easy to use, making it simple to find and order exactly what you needed. It's also great to know that your checkout experience was smooth and that your delivery arrived on time as expected.
We appreciate you taking the time to share your feedback.
Kind Regards,
Pro:Direct Sport
Says on website there is stock, dont trust it
We ordered a size 6.5 in football boots that were clearly stated to be available, we received an email 3 days later saying they didn't have stock after we placed the order and it still said the boots were available throughout this whole time. We will not be ordering from here again, terrible service. If the boots are not in stock then update your app and dont allow orders to go through.
13 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
Unfortunately, as no order number or order details have been added to this review, I am unable to locate your order, and as such am unable to comment specifically on this case.
To chat with our team, we would recommend emailing directly to customer service at customerservices@prodirectsport.com, or utilising our Live Chat function which can be found online between 9am and 1pm BST, Monday to Friday.
I am sorry for any inconvenience caused.
Kind Regards,
JH
The delivery package was a…
The delivery package was a disappointment. Just shoe box is in a delivery bag (damaged) without another delivery box unlike what others normally offer.
5 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
Whilst we do strive to see everything arrive in perfect condition, we sadly cannot guarantee the box itself will arrive without damage owing to the stresses a parcel goes through whilst in Transit.
The box itself is included to ensure adequate protection to the item held within, and as such is not covered by the manufacturer's warranty.
If the item itself is damaged, please do get in touch, so we can investigate and get this resolved for you.
I am sorry for the inconvenience this may have caused and appreciate your understanding in this matter.
Kind Regards
JH
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're delighted to hear that your order arrived promptly and that you were happy with both the price and the service provided.
We appreciate you taking the time to share your feedback and hope you enjoy your purchase.
Kind Regards,
Pro:Direct Sport
Same old ProDirect, great
12 April 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review. It's fantastic to hear that you've had another great experience with Pro:Direct Sport. We're delighted everything met your expectations once again.
We appreciate your continued support and feedback.
Kind Regards,
Pro:Direct Sport
First time I’ve used this company
First time I have used this company and likely not the last. Great choice, good prices, no issues with ordering / payment process. Arrived quickly and well packaged.
4 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're delighted to hear that this was your first experience with us and that it was such a positive one. It's great to know you found a great selection at competitive prices, experienced a smooth ordering process, and received your order quickly and well packaged.
We appreciate you taking the time to share your feedback.
Kind Regards,
Pro:Direct Sport
The delivery was not received
5 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear of the inconvenience caused by the delayed delivery.
After looking at the order I am able to see that our transit team are now investigating this matter with the courier directly and once any update and/or a conclusion is had our transit team will be in touch with you via the email they hold for you on your account.
Please be aware that UK transit investigations take around 7-10 working days to fully conclude.
Sincerest apologies for the inconvenience caused.
Kind Regards,
JH
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're delighted to hear that you were pleased with the great value and quality of your shirt, and that your order arrived quickly.
We appreciate you taking the time to share your experience and hope you enjoy your new purchase.
Kind Regards,
Pro:Direct Sport
Literally shipped and received the next…
Literally shipped and received the next day after ordering. Love this company - always have things in stock that bigger retailers are out of stock on.
5 July 2026
Reply from Pro:Direct Sport
Thank you for your kind review.
We're so happy to hear about your positive experience with us! It's wonderful that your order shipped and arrived so quickly. We're especially pleased that we consistently have items in stock that larger retailers might not.
Wrong product was delivered
Wrong product was delivered
They gave me a free returns label as an apology
Very inconvenient
4 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
We sincerely apologise for the incorrect product delivery and the inconvenience this caused. We are reviewing our dispatch process to prevent future errors.
We apologise for the service that you've experienced here, too.
Best regards
CA
Perfect ok best
4 July 2026
Reply from Pro:Direct Sport
Thank you for your review, we are pleased to hear you have been happy with the service
Reply from Pro:Direct Sport
Thank you for your feedback. We are so pleased to hear that you experienced really good service and that your delivery was efficient. We appreciate you choosing us!
Reply from Pro:Direct Sport
Thank you for your feedback. We are so pleased to hear that you experienced excellent service and that it was fast and efficient. We appreciate you choosing us!
Reply from Pro:Direct Sport
We're happy to hear the item arrived on time. We appreciate your feedback.
Speedy delivery
Speedy delivery. The product quality is great and as described. Would definitely order from here again.
28 June 2026
Reply from Pro:Direct Sport
Thank you for your fantastic review! We are so pleased to hear that you were happy with the speedy delivery and the great quality of the product. We look forward to serving you again!
I am pleased with the item my…
I am pleased with the item my grandson loves the deliverd on time thank you
4 July 2026
Reply from Pro:Direct Sport
Thank you for your feedback! We're so pleased to hear that you are happy with your item, and that your grandson loves it. We're also glad it was delivered on time.
Professional service
4 July 2026
Reply from Pro:Direct Sport
Thank you for your review, we are pleased to hear you have been happy with the service
Delivered on time as per instructions 👍👏
4 July 2026
Reply from Pro:Direct Sport
Thank you for your feedback! We're delighted to hear that your order was delivered on time. We appreciate your positive comments!
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