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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting that items like caps, shirts, and other gear are well-made and meet expectations. The delivery service is consistently praised for its speed and efficiency, with many people receiving their orders promptly and within the stated timescales. Additionally, the service provided by staff, both online and in-store, is often described as helpful and attentive. However, some customers experienced dissatisfaction with the ordering process and product fulfillment. Issues included significant delays in receiving orders, missing items, and incorrect sizes. A few people also mentioned problems with communication regarding online orders, specifically the inability to speak with customer service by phone, and concerns about the presentation of items upon arrival, such as damaged packaging.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the outstanding quality, great... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the impressive turnaround and speed,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Service

People report positive experiences with the service. Many customers praise the excellent and fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

Company replied

Rated 5 out of 5 stars

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more

Company replied

Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Company replied

Rated 5 out of 5 stars

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more


Company details

  1. Sportswear Shop

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift

Swift, calm process.
Came with tracking information almost instantly.

8 October 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 1 out of 5 stars

3 pairs of socks instead of…

Delivered 3 pairs of socks instead of 10 and no goalkeepers kit as ordered. Very disappointing as we've had kits from them before but never again as they obviously didn't trust our word.

1 September 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review and we are sorry you are unhappy with our service.

Your kit was delivered to you back in June and we are unable to accept claims over 3 months after receiving the items of a discrepancy and shortages.

All claims have to be made within 48 hours of receiving your items from us.

As per our emails this evening, our scan logs show that all items were scanned in from Macron for your order and scanned by our team when despatching also.

ProKit UK

Rated 5 out of 5 stars

Absolute pleasure to deal with these guys.

Absolute pleasure to deal with these guys. Their customer service is top notch. A lot of companies could learn from them. Also great prices on products! 👍

27 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi, Thanks for your review of us! We look forward to serving you again in the future! ProKit UK

Rated 5 out of 5 stars

Excellent Price & Service

I bought the Premier League official match ball, best price around and delivered very quickly. Very happy with the product as well as the service provided

30 July 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Great customer service

Great customer service! Helped when i had entered my email address wrong (doh) and then a second time when a Trophy arrived without a title - dropped them a line and one was in the post within days.
Trophies were great quality and good value.

5 May 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 4 out of 5 stars

Will use them again

Part of the order was missing so they refunded me straight away. The kit that did arrive was perfect. I would use them again in the future!

2 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Adidas X Crazyfast.1

Order was delivered promptly and well packaged. Great service and would recommend to anyone wanting to purchase football equipment at a fair price. Thanks guys

7 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Excellent products!

15 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

great service

great service, fast shipping and authentic products, the only thing I would mention would be the shipping charges, It's higher than other online shops.

8 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

What a great company!!!

What a great company. I messed up the order. They then sorted it with no fuss whatsoever. The sign of a great company is when they correct things when things go wrong. Use these guys with total confidence!!!!!! Stu AR Western League

30 June 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Great service

Great service, polite staff and affordable sports gear. Can’t go wrong

8 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Absolutely zero complaints.

Really quick delivery, great service all round. Need a large quantity of shirts printed urgently and they were with me sooner than I expected.

28 June 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Speedy and Reliable Service

Very impressed with the speed that my order was dispatched. Also the boots supplied met my particular needs which was a size 12 wide fit which was difficult to get elsewhere. I would definitely use this company again based on this experience.

8 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Love the clothes

Love the clothes fit lovely on my son n the quality is lovely too..
Delivery took a week

10 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Superb service

Superb service, quick efficient and great communication with no fuss and great products at good prices.

5 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Great service from start to finish and…

Great service from start to finish and helpful 100% on the phone when I needed few extra bits I needed

16 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 5 out of 5 stars

Fantastic products

Fantastic products, customisation options and delivery time. Easy to us website too.

14 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Rated 1 out of 5 stars

Poor customer experience

Ordered a pair of Puma Ultimate 7 soft ground football boots on 5/8/2024 for over £100- needed fairly urgently for start of season on 10th August. Received the wrong item on 7/8/2024. There is no phone number to call that is not a premium rate number. The return section of the online account states that the buyer is responsible for return postage. I would not be returning if the correct item had been sent out in the first place. It is a mistake on the sellers part to have sent out the wrong item and I am expected to pay to return in addition to paying for the wrong item to be sent out in the first place. I paid by credit card so will be raising a dispute unless ProKit UK can rectify their mistake by paying return postage for the wrong item and exchanging for the right one.

7 August 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Louise,

We apologise for this happening with your order.

Our team emailed back this morning with a prepaid returns label and we have sent the correct boots out today via DHL and on a pre midday service to rectify the issue!

ProKit UK

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