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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting that items like caps, shirts, and other gear are well-made and meet expectations. The delivery service is consistently praised for its speed and efficiency, with many people receiving their orders promptly and within the stated timescales. Additionally, the service provided by staff, both online and in-store, is often described as helpful and attentive. However, some customers experienced dissatisfaction with the ordering process and product fulfillment. Issues included significant delays in receiving orders, missing items, and incorrect sizes. A few people also mentioned problems with communication regarding online orders, specifically the inability to speak with customer service by phone, and concerns about the presentation of items upon arrival, such as damaged packaging.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the outstanding quality, great... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the impressive turnaround and speed,... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Service

People report positive experiences with the service. Many customers praise the excellent and fantastic... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the outstanding quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

Company replied

Rated 5 out of 5 stars

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... See more

Company replied

Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Company replied

Rated 5 out of 5 stars

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order... See more


Company details

  1. Sportswear Shop

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time custoner

Never ordered before from this company but see they had red nike referee jersey in my size which no other company I deal with had. Excited to recieve a few days later with iron on badge. Plenty of emails letting me know about delivery etc. Very happy with everything. Will be ordering again. Thanks guys

26 March 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Prokit sportswear

Tried this company for the first time and it was a really positive experience , easy to navigate their online site , their products were competitively priced and from order to delivery they was first class , they kept me informed throughout the process. From top to bottom prokit is an excellent company.

25 March 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

So helpful. Will use again

I input my email address wrong so worried when I didn’t get confirmation email. They couldn’t have been more helpful with everything from start to finish. My son was amazed I managed to get him goalie gloves that were sold out in other places. Will be ordering again thank you

1 March 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Brought some adidas predator astro…

Brought some adidas predator astro trainers for my son. He loves them, great price too

30 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Friendly staff

Friendly staff, who know there stuff.
Prices are very reasonable with an array of stock.

Put simply, the best around experience.

19 February 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Perfect quality

Perfect quality! Thanks

20 February 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Great price and quick delivery

Great price and quick delivery. Would definitely use this company again.

30 January 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Recommended by me 100%

Competitive prices, speedy delivery, good choice of products, would happily use again

1 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 3 out of 5 stars

G FORM VENTO PRO S

TWO POINTS

1.Sizing is completely off on this product.

I have a 9 and 14 year old who are both fit and well average size weight etc, after reading the reviews regarding size issues I thought I would allow accordingly, the 9 year old a small mans!!! was ordered and 14 year old a medium man. The 9 year old is currently wearing the medium mens!!

2.RETURNS
I broke my hand over Christmas, first day back at work 13/01/2025 to sort my returns etc as I use the work email, I wanted to exchange the small pair for a large or x large for the 14 year old. The cut off date for returns is the 10th of January. I understand there has to a date set. So I politely emailed explaining the situation only to get back the standard reply which is disappointing to say the least.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

I’ve ordered everything from kits/jackets for large squads to trophies and boots.
The service from Charlie and the team is always spot on.
Kids love a trip to the shop too.

4 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Great products and service from Charlie…

Great products and service from Charlie who is extremely helpful, we purchased new team home kit and customised match balls. So pleased that we are ordering the team an away kit too.

8 January 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 1 out of 5 stars

Item not received I am unable to track…

Item not received I am unable to track either do contact the courier as this is needed for 6th if Jan it's a school uniform

I thank you for your response, the review was about the delivery if you knew it had not arrived why ask for a review, this was a way of me alerting the company, I am certain you understand my position also.

Once again thank you I did email be it following request for review. Can I suggest that review is solicitated once items are delivered.
Like I said the 1 star is for the non arrival as said on the email I had received stating delivery 2/1/25.
This might be contrary to what you expected it's my review. Once items received review will be done on the items.

3 January 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review

As shown online, these items are custom made and take 15-20 working days and the order was only placed on Monday 30th December at 8pm.

Your specified shipping method which you selected was Standard Delivery which is 3-5 working days, however, our team despatched your order today and sent out via DHL so you will receive your order well ahead of schedule, even allowing for the New Year bank holiday!

Our review emails are sent out 24 hours after shipment and these platforms help businesses like ours with valid and informative reviews of the service you received. We don’t think a 1 star review is fair on our company when we have, as mentioned above, despatched your order well ahead of schedule.

If you have an order issue, you can alert us by emailing internetsales@prokituk.com and our team respond within 2-4 hours and could have informed you of this.

Thanks

ProKit UK

Rated 5 out of 5 stars

Absolutely amazing company

Ordered some football boots just before Christmas as they were the only shop who had his size in stock. As I was checking out I saw a lovely ball he would like so I got that too and paid next day delivery. Within an hour of ordering I had an email to say they had been dispatched already to the couriers. The next day they arrived but unfortunately the dhl delivery driver told me the parcel had been opened and for me to check what was missing. Thankfully it wasn’t the boots but the ball was missing. I emailed ProKit straight away and within a day they had replied and sent out a new ball for me! Within a day or two it had arrived! Absolutely AMAZING customer service, both products are excellent. Will definitely order from them in the future! Thank you for making my sons Christmas!

17 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Francesca,

Thanks for your review and we are glad we could get the items to you in time for Christmas even with the issue with delivery of the football!

We are wishing you and your family a Merry Christmas and we look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

New Kit

Ordered a new men’s kit as well as some children’s shirts at the start of December. All arrived printed and embroidered Christmas Eve , fantastic quality and the suggestions made have only enhanced the look. Superb company.

24 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Owen,

Thanks for your review and we are glad we could get the items to you in time for Christmas!

We are wishing you and your family a Merry Christmas and we look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Excellent service

Excellent service, placed order and it was delivered within 24hrs on standard delivery! Would definitely recommend and use again

13 December 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

First time shopper. Impressed

Easy to navigate website, good prices and excellent delivery.

1 October 2024
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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