In a world of terrible couriers these guys were great. Kept me informed, good tracking information, on time and pleasant. Recently had DHL and FedEx both give me incorrect information and then tell me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At 84 I am long retired after over 40 years in the antique furniture business so consider I know how to handle valuable pieces of furniture. First time I have dealt with your company but everythin... See more
I accept the journey was long together with heavy traffic. Knowing that the driver was Romanian and his mate as well, I greeted them in Romanian much to their surprise. They were extremely polite a... See more
Couriers delivered two bedside cabinets which were well wrapped up. No issues parking and delivered well within time slot given so well pleased. Driver and fellow deliverer were helpful and polite. T... See more
Company details
- Courier service
- also in
- Courier and Delivery Service
- Delivery Company
- Piano moving service
- Removals company
- Removals Service
About Proovia Couriers
Written by the company
Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.
Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.
We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.
Contact info
Units 115-119 Fort Dunlop Office 110, Fort Parkway, B24 9FE, Birmingham, United Kingdom
- +44 121 314 9848
- support@proovia.delivery
- www.proovia.delivery
4.8
Excellent
61k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Sabin was a really friendly guy and…
Sabin was a really friendly guy and delivered the large item right into our house. Thank you.
7 October 2026
Unprompted review
Kept informed at alk times of delivery…
Kept informed at alk times of delivery times. Easy to track. Spot on time
7 October 2026
Jn was great
7 October 2026
Unprompted review
Today’s driver did an excellent job
Today’s driver did an excellent job. They were very careful throughout and clearly concerned about handling the items properly. They placed everything correctly and securely in the van and were extremely helpful. I really appreciate the care and attention they took with the furniture.
7 October 2026
Sabin was very helpful and polite
7 October 2026
Unprompted review
Very good service
Very good service, lots of emails to give you up dates, arrived at the time given
7 October 2026
Collected and delivered within the days…
Collected and delivered within the days / times stated. Item arrived undamaged (large chest of drawers). Replied quickly to messages. Recommend.
6 October 2026
Great service good communication and…
Great service good communication and reasonable price
6 October 2026
Great job 👍
Proovia communication was very good. They picked up the sofa when they said they would, delivered when they said they would, and the delivery guys were great and put the sofa where I wanted it, carefully navigating the door ways. The office team also responded to emails extremely quickly.
6 October 2026
Outstanding service start to finish
Customer service Joseph Todd outstanding lept me informed and reassured every day . Chirilia Florentin Remus driver delivery was so caring carefully brought cooker to the door carried in and were on time just amazing service all round thank you love my cooker
6 October 2026
Terrible service object broken
I had a very fragile object delivered. The seller chose your company. I did not and will not ever choose them. It was an antique fire screen with butterflies encased in it. Very fragile. It was wrapped and labeled fragile and marked this end up. However the driver ignored all labels and was clearly rough with it. My daughter watched him bring it into the house upside down and flip over roughly. He clearly had not been careful at all despite instructions. Many of the butterflies inside the case were broken and no longer attached where they were supposed to be. I have before and after photos. It is not reparable. Horrible service. When you pay for something you expect people to do the job you paid for. I would give this company no stars if I could.
5 October 2026
Reply from Proovia Couriers
Hello,
We are very sorry to hear about the damage to your antique fire screen.
The handling you have described is concerning, particularly given that the item was clearly marked as fragile and had instructions indicating the correct orientation. We will refer this delivery to our
Quality Assurance team so that the handling of the item and the actions of the driver can be reviewed.
Please contact our Claims Department at claims@proovia.delivery with your order number and the before and after photographs you mentioned so that the damage can be properly reviewed.
We apologise for the condition in which your item arrived.
Yours, Proovia Couriers
Couldn’t be happier
Value for money. Excellent customer service, was kept informed throughout by text message from collection to delivery. Delivery drivers very helpful. Took care with items. Recommend without hesitation.
6 October 2026
It wasn’t my choice to use this company…
It wasn’t my choice to use this company and I wouldn’t use the by choice again, their tracking app only told me where I was, ie my postcode but didn’t inform me where my parcel was, absolutely useless, Updated delivery time 3 times so 2 hours late, The van when it did arrive looke like is shouldn’t be on the road, battered and within one inch of its knackered life
6 October 2026
Reply from Proovia Couriers
Hello,
We are sorry to hear that you were disappointed with your delivery experience.
We understand your frustration with the tracking information and the delivery time being updated several times before the order eventually arrived around two hours later than originally expected.
We will pass your feedback regarding the tracking system and communication to the relevant team for review. We will also raise your comments regarding the condition of the delivery vehicle with our Operations team.
We apologise for the inconvenience caused.
Yours, Proovia Couriers
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