This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
2 man delivery , turned up on time , and both stan and his work colleague were well mannered , polite and kind , and even took my item to the lounge, very professional and would use this company again... See more
#994797 Brilliant lads. Always use this company to deliver mattresses. Easy to use website and always a pleasure to deal with. Best couriers I've used. Many thanks
Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned w... See more
Company details
- #7 of 33 best companies in Courier service
- #11 of 36 best companies in Courier and Delivery Service
- #11 of 37 best companies in Removals Service
- #12 of 39 best companies in Removals company
- #5 of 9 best companies in Piano moving service
- #9 of 28 best companies in Delivery Company
About Proovia Couriers
Written by the company
Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.
Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.
We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.
Contact info
Units 115-119 Fort Dunlop Office 110, Fort Parkway, B24 9FE, Birmingham, United Kingdom
- +44 121 314 9848
- support@proovia.delivery
- www.proovia.delivery
4.8
Excellent
59k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling service.
The worst courier company we have ever dealt with! Would not bring the delivery up to our second floor flat and tried to charge us £73 to do so, when the order had free delivery. After checking with their company, they accepted that we don't have to pay anything and were moaning that they can take it up to the first floor only. But the driver had to go out move his van, and they ended up just walking away and drove off, leaving us to take the extremely heavy delivery up two floors ourselves. This is totally unacceptable. Would have put minus five stars if I could. Absolutely appalling service.
28 July 2026
Unprompted review
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience.
According to our records, the booking information we received for your order stated ground or first floor delivery only.
We must be informed in advance if a delivery requires an item to be carried to the second floor or above. This allows us to arrange the appropriate service and ensure the delivery crew is aware of the access requirements before attending the delivery.
Regardless of the misunderstanding surrounding the delivery requirements, we expect our crews to handle such situations professionally. Your feedback has therefore been passed to our Quality Assurance team for a full review with the delivery crew.
Thank you for bringing this to our attention.
Yours, Proovia Couriers
Good experience
Sabin the deliver driver rang to let me know when he was local was polite and helped with unloading. Good experience
28 July 2026
Unprompted review
Damaged motorcycle by collector
Absolute shambles damaged my motorcycle collecting it ignoring calls and emails seeking legal advice AVOID AVOID AVOID
14 July 2026
Unprompted review
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience and the damage reported to your motorcycle.
We have contacted our Claims Department directly and asked them to respond to you as soon as possible with an update regarding your case.
Yours, Proovia Couriers
Everything went to plan friendly guys…
Everything went to plan friendly guys would recommend
27 July 2026
Unprompted review
Delivery of doors
Had a delivery of doors through them today, had several phone calls to update me with the expected time, the driver, Japjit, was very polite and left the doors exactly where we wanted them.
Thank you 👍🏻
27 July 2026
Unprompted review
Amazing service as always thanks to…
Amazing service as always thanks to Sabin 👍
27 July 2026
Unprompted review
Sadbin was amazing very helpful overall…
Sadbin was amazing very helpful overall a very positive experience.
27 July 2026
Unprompted review
Excellent job very quick delivery…
Excellent job very quick delivery Mocanu G
27 July 2026
Unprompted review
Sabin please call me in the way very…
Sabin please call me in the way very friendly he take my item care
27 July 2026
Unprompted review
Excellent
Excellent, thank you for your help , we are happy to deal with you again
27 July 2026
Unprompted review
Reliable courier
Great and friendly service by the driver Claudiu. Phoned ahead to check if Im home and arrived well in the allocated timeslot. Fragile parcel delivered in a good condition.
27 July 2026
Unprompted review
BROKE THE ITEM IN FRONT OF ME WHEN…
BROKE THE ITEM IN FRONT OF ME WHEN LOADING INTO THERE VAN STOLE THE DELIVERY CHARGE WOULD NOT REFUND ME OR COMPENSATE ME AVOID THIS COMPANY COWBOYS AT BEST
3 July 2026
Reply from Proovia Couriers
Hello,
We are sorry to hear about your experience and the damage reported during collection.
We understand that you are dissatisfied with the outcome of your claim and the compensation offered. We recommend continuing the communication directly with our Claims Department, as they are responsible for reviewing the evidence provided and determining the available resolution.
Please reply to the latest email from the Claims team with any additional information or evidence you would like them to consider, so they can review your concerns and respond accordingly.
Yours, Proovia Couriers
Sabin delivered perfectly
Sabin called ahead of time for an awkward parcel. Was polite and asked where I wanted it leaving. 5 🌟
27 July 2026
Unprompted review
Remarkably efficient company updates…
Remarkably efficient company updates are simple showing step by step progress as to what time you will receive item,quick careful delivery into the house would thoroughly recommend
24 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.