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Proovia Couriers Reviews 

59,381
•
TrustScore 5 out of 5

4.8

Courier service
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Review summary

Created with AI, based on recent reviews

Looking at 15,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting excellent communication regarding schedules and timely arrivals. Many highlight the staff's professionalism, politeness, and helpfulness, often going the extra mile to carefully place items. People appreciate the overall smooth service, with many mentioning the quick responses and careful handling of their goods from collection to delivery. However, some customers also noted issues with the product itself, with items arriving damaged or sustaining damage during the collection or delivery process. These instances included items being marked, broken, or crushed, with some reviewers witnessing damage occurring during loading.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often praising the professionalism... See more

Staff

People report positive experiences with staff, highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the first-rate and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

2 man delivery , turned up on time , and both stan and his work colleague were well mannered , polite and kind , and even took my item to the lounge, very professional and would use this company again... See more

Rated 5 out of 5 stars

#994797 Brilliant lads. Always use this company to deliver mattresses. Easy to use website and always a pleasure to deal with. Best couriers I've used. Many thanks

Rated 5 out of 5 stars

Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned w... See more

Company details

  1. #7 of 33 best companies in Courier service
  2. #11 of 36 best companies in Courier and Delivery Service
  3. #10 of 37 best companies in Removals Service
  4. #12 of 39 best companies in Removals company
  5. #5 of 9 best companies in Piano moving service
  6. #9 of 28 best companies in Delivery Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(59,381)

14,436 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Positive experience

Although the delivery arrived a day later than requested. The driver and his helper were very pleasant and delivered in the revised advised timescale and the table was well protected in the van. Would recommend.
Thanks

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Lost furniture

After 3 dates for delivery I still have not received my furniture. Twice they have lost it in different warehouses and once apparently loaded the wrong item. Every time there is a different excuse. They have had it for 10 days now but still can't find it.
Don't use

30 July 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are very sorry to hear about your experience and understand how frustrating this has been.

We have checked your case with our Customer Support team and can confirm that your delivery is currently scheduled for 7 August.

We can also see that you have already been in contact with our Customer Support team, who are actively monitoring your case and will continue to keep you updated if there are any further developments.

We sincerely apologise for the inconvenience caused and appreciate your patience.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Claudiu Marinescu

Claudiu Marinescu and his colleague picked up a bicycle from us which was boxed for delivery to eBikeBuyer in England. Tracking information before their arrival was very efficient and Claudiu phoned with more exact timing in addition. They were very helpful, friendly and efficient throughout.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Good web. Good sms. Lads happily caried the stuff round the back of building for me. First class all round.

28 July 2026
Unprompted review

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