Pro Sound Gear Reviews 

110
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I rarely leave negative reviews, but this has been the worst experience I’ve had purchasing music equipment. I ordered what was supposed to be a brand-new Neumann MT 48. When it arrived, I... See more

Rated 5 out of 5 stars

Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had a... See more

Rated 5 out of 5 stars

The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it do... See more

Rated 5 out of 5 stars

We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller iss... See more

Company replied

Company details

  1. Electronics store

Written by the company

Born in 2010, PRO SOUND GEAR an industry leader retailer in Pro Audio, Recording and Music Instruments, and manufacturing of professional audio products that ensure sonic reliability and complete satisfaction for Sound PRO SOUND GEAR has been dedicated to serving musicians with a deep passion for music. Our team consists of musicians, producers, composers, DJs, engineers, and artists who are deeply engaged in Miami’s vibrant music community. We share your enthusiasm for gear and are committed to providing expert assistance to answer all your questions. We are always willing to go the extra mile. We understand the pivotal role gear plays in our customers day to day lives. Never hesitate to contact us with any questions you have about what gear is best for you! Welcome to PRO SOUND GEAR; join the Sound, Knowledge & Passion along with professionals.


Contact info

4.0

Great

TrustScore 4 out of 5

110 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(110)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are absolutely the best sound gear…

They are absolutely the best sound gear company I dealt over the years. Since the past one and half year I no longer bother to comparison shop cause they consistently beat every price. Their selection is huge and their customer service is beyond excellent.

4 November 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great prices and excellent customer service

We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller issue with the shipping company and Pro Sound Gear was quick in responding and resolving the issue.

1 November 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for your feedback

Rated 5 out of 5 stars

Kudos to Alex

Alex has been of great help and support. he spent enough time with me in answering my queries and giving me the best deal. Thanks a lot Alex.

31 October 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

great company

great company. alex got me a great deal on some lighting.

30 October 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Reviewed by DJ Skye

These guys are terrific. Shoutout to Alex (Support Agent) for prompt communication via chat. I've recommend PSG to a few friends. Grade A service!

-DJ Skye

29 October 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

BEST FIND!

Great customer service! Fast shipping and great prices
I will definitely order from here again!

29 October 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

I have been looking for a mixer and…

I have been looking for a mixer and friends recommended prosound gear, I found great deals there for the same equipment. Alex reached out to me over chat session and he was very cooperative and knowledgable , he got me what I am looking for with great price... great service Alex... thank you

29 October 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great experience with ProSoundGear

It was very kind and professional of them sending me an email to check if I had entered a full mailing address (I didn't put my apt number). Impeccable service, instant shipping and flexible financing options.

28 October 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Prosound Gear is a great company!!

Prosound Gear is a great company!!
They provided me with a great deal on a YAMAHA keyboard. Ships really fast!! DEFINITELY MY goto for pro audio gear needs and wants. Thank you guys so much!!

27 October 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great Service

I have purchased two consoles from Pro Sound Gear over the past 2 years and I have received prompt service, great pricing and fast shipping.

24 October 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback

Rated 5 out of 5 stars

Great deal I got from Pro Sound Gear I…

Great deal I got from Pro Sound Gear I bought a Warm Audio B-Stock and they shipped a brand new one instead for the same price, 2 days shipping as well, I ll be switching all my business over here. Thanks.

15 October 2018
Unprompted review
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Reply from Pro Sound Gear

Thanks for the feedback.

Rated 1 out of 5 stars

ProSoundGear scam?

I tried to order a Tascam DP-24 SD from ProSoundGear today. The first time I tried to get chat assistance no one would answer even though it said someone was there to assist me. I logged off and tried again later and the chat assistant suggested I join the VIP Club for discount pricing, so I did. The price on the item was not discounted though. After some negotiation he offered $20 off of the $499 price. He said he needed my email address to send an invoice and to wait about 20 minutes. 90 minutes passed and nothing happened, except my computer started malfunctioning. I later scanned with my antivirus software and I noticed 4 messages that indicated it had stopped suspicious activity at the time I was interacting with this guy. I thought the site was probably hacked and had no fault themselves. I came to this site to get some reviews and background on the company. I could hardly believe my eyes when I saw a glowing review from someone with the same name as the chat assistant. This is also the same name as the owner of the company. The odds that the chat assistant, reviewer and company owner all have the same name must be truly astronomical, unless they are the same person. -UPDATE- I noticed that my review was contested by ProSoundGear and they claimed it was fake.They asserted I was a competitor. I have an email receipt for the Tascam DP-24SD I purchased from another seller after getting the runaround from ProSoundGear, (I'm not a competitor.) Pro Sound Gear Inc. dba ProSoundGear.com, Pro Audio Wholesale, and Auto Shipping Solutions Inc.has an enjoined default judgment against it for counterfeit marks. Google "Harman International vs Pro Sound Gear" and you can see for yourself. Thank you Trustpilot for providing a platform for consumers to fight online scammers.

4 October 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Hello Michael, Please see my name is Rene, I am the CEO at ProSoundGear.com, I can't find your name or email or any record of you in our system but I am happy to talk about it, still don't know what happened but send me an email, I ll be open to talk, here is my email rene@prosoundgear.com

Rated 5 out of 5 stars

I have complete confidence that if any…

I have complete confidence that if any kind of issue ever arises with a Prosoundgear order, I needn't worry, because I aways have immediate access to all of the company's managers, all the way up to the CEO.

12 June 2018
Unprompted review
Pro Sound Gear logo

Reply from Pro Sound Gear

Thanks for your feedback

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