Prospa New Zealand Reviews 

1,195
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process to be fast, efficient, and remarkably easy, making their overall experience smooth and stress-free. Many people praised the staff for being extremely helpful, friendly, and professional, providing excellent customer service and clear communication. Reviewers frequently highlighted the quick response times and the team's ability to understand their needs, offering valuable support. However, some customers also noted issues with poor communication and difficulty in obtaining clear information, which occasionally led to wasted time.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as professional, friendly, and... See more

Service

Customers had positive experiences with service, often highlighting its speed, efficiency, and ease of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process to be quick, easy, and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Financial advisor

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

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4.5

All reviews

(1,195)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome products to help businesses…

Awesome products to help businesses especially those who's owners do not own property. Creative thinking, fast turnarounds and fair decisions. Carry on the good work.

11 August 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

We always focus on delivering fast decisions!

Rated 5 out of 5 stars

This firm is awesome to deal with..

This firm is awesome to deal with... highly recommend then going to the bank. Easy, Fast 24hrs approved. Adrian thank you for your help Mate.👍

7 August 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient
All sorted out like buying bread in bakery.

3 August 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

We try to make the complex simple.

Rated 5 out of 5 stars

japanese tyre co ltd

The staff at Prospa , they treat with a lot of respect,
very professional, very helpful.
Cheers
Amer

25 July 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you!

Rated 5 out of 5 stars

Prospa team is Awesome

I'm dealing with prospa for last 2 years and prospa team Fantastic to deal with funds are in our account same day

21 July 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

We’re so happy we've been able to help you out over the years. We truly value our returning customers and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Fast service

Fast service, Communication is clear and prompt. Daniel is amazing, patient and helpful. Easy processes. I love how your system is designed to ease the stress of paperwork. I'm sure many businesses will be greatful for your support.

Thank you so much. I was recommended to you and I will recommend other businesses to utilise your service.

21 July 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Daniel is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Very friendly

Very friendly, accurate, fast and easy process. Grait support.

19 July 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Our main focus is always a great customer experience.

Rated 1 out of 5 stars

Absolutely sharks !please please please…

Absolutely sharks !please please please rethink a loan with these guys the interest rate is incredible and has basically broken our family. Took it out to try and save our small buisness (thinking it would be OK)but having to the pay what you borrow plus ,double again in interest has ,taken the house away from our children and has left a devastating effect ,please please please don't let a shark company like this do this to your family .HUGE and horrible lesson learnt, please seek help eles where ,this company is vile and low and pray on the desperate. Please please think again before making a deal with these devils.

18 November 2022
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Jenny, thanks for the feedback. Our Customer Solutions Team is empowered to work with our customers, to come to a solution together. We offer things like "one off payment deferrals" and reduced payments in certain circumstances. I understand you are not happy with how your situation was handled. We will be looking into this to see if there is anything else that could have been done, and will reach out to you.

Kind regards, the team at Prospa.

Rated 5 out of 5 stars

Top up

As usual when the chips are down and things go wrong who can you call prospa
Team is always willing to help

3 July 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you!

Rated 5 out of 5 stars

Great customer support

Prospa's customer support exceeded all expectations with their responsive, empathetic staff, seamless application process, personalized support, timely communication, and proactive problem-solving. Great communication and help.

30 June 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you for the great feedback!

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