Laura was approachable, affable and incredibly knowledgeable about the company and its products/practices. She was quick to point out what wasn’t included as well as what was included. She allowed m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a very helpful phone call from Luke (following my initial online enquiry), I had a visit later the same day from Nicola. A lovely lady who didn't rush me into anything. She listened to me reco... See more
Company replied
Plan paid up march 2022, mam has passed away march this year, ring prosperous life, got an answer sorry they have gone in to liquidation. they said you should have been contracted to move over to a ne... See more
Company replied
after taking out a policy many months ago,im begining to doubt taking it,you are not FCA or fpa aproved,so im going to ask for a refund,also u dont jave any 3rd party expence package available(others... See more
Company replied
Company details
Written by the company
We are one of the United Kingdom’s leading providers of prepaid funeral plans. We take pride in helping families across the country to deal with the loss of a loved one. The planning of a funeral can cause stress for yourself and your loved ones. At Prosperous Life we will assist you every step of the way to ensure all your wishes are in place, meaning that your family do not have this added burden at a very difficult time.
Contact info
11 Warren Road, SK8 5AA, Cheadle Hulme, United Kingdom
- 01618507586
- info@prosperous-life.co.uk
- www.prosperous-life.co.uk
3.8
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prosperous Life Funeral Plans
Good morning Mr Milne, thank you for your 5 star review today, we are pleased our team were friendly when explaining the various prepaid funeral plans we have to offer. Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie.
Prosperous were very friendly and…
Prosperous were very friendly and helpful during the enquiry process. They clearly explained everything and made making the decision very easy
29 June 2022
Reply from Prosperous Life Funeral Plans
Good Afternoon Bobbie, Thank you for taking your time to review us. we're please our team at prosperous Life we're all very friendly, helpful and clearly explained everything you needed to know. With Prosperous Life, you can have peace of mind knowing that your funeral arrangements are being taken care of by our team of professional funeral plan managers. We endeavour to fulfil your requests, and ensure that your loved ones won’t be burdened when the time comes. We hope you now have complete peace of mind that at the time of need all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future. Kind Regards Jodie
Exceptional Service
Very pleased with the service I received. All the people I spoke to were kind, helpful and understanding. Would definitely recommend them to be used
29 June 2022
Reply from Prosperous Life Funeral Plans
Hi Jacqueline, Thank you for your amazing review!
It's lovely to hear the team were helpful & understanding.
Our teams work extremely hard in ensuring that we provide a professional and compassionate service at all times, as we know for most of our customers that this can be a daunting process. We hope you now have complete peace of mind that at the time of need, all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards, Ben
Peace of Mind
Ian Johnston came to our home and took us through the journey of pre-planning a funeral. It was informal yet professional. Everything was explained fully and all questions and concerns dealt with satisfactorily. I can highly recommend this service which gives peace of mind knowing that this will help your relatives whilst they are grieving.
29 June 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good Afternoon Mrs Caffyn, Thank you for your 5 star review!
It's great to hear Ian was professional and explained everything for you. By having a Prosperous Life funeral plan, you will have peace of mind knowing you have minimalised the financial and emotional impact that being unprepared can cause. It allows you to plan and protect your loved ones when the sad time comes. Most comforting of all, one phone call is all that is required to activate your plan at the time of need. Thank you for choosing Prosperous Life and Welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards, Ben
Laura Marsh who came to our house was…
Laura Marsh who came to our house was very helpful, friendly and explained things in great detail.
Thanking you once again for all your help in this matter.
Kind regards
Robert Wood
29 June 2022
Reply from Prosperous Life Funeral Plans
Good Morning Mr Wood, thank you for taking your time to review us at Prosperous Life. We're delighted you found Laura Marsh very helpful and reassuring when it came to your prepaid funeral plan and she answered all the questions you had in such great detail. She will be thrilled with your feedback as are we. Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Kirsty
she was friendly very helpfull and…
she was friendly very helpfull and knowlegible it was good doing business with prosperous life i would recomend them to anybody,
28 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mr Kelly, thank you for your wonderful 5 star review today, we are delighted our team were friendly and helpful when choosing the right prepaid funeral plan to suit yourself. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
Everything was explained to me in full
Everything was explained to me in full, couldn’t ask for anything to be explained to me more easily.
28 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mr Leek, thank you for your 5 star review today, we are delighted our team were helpful when explaining the various prepaid funeral plans we have to offer. Now you have your funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie.
You always feel worried when this happens no need with prosperous life
The experience I and my family received from pride was very good, although my husband was taken out of district there was no problem. The funeral directors was excellent
28 June 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good morning, thank you for your kind feedback. Firstly, please accept our sincere condolences of the passing of your husband from all of us here at Prosperous Life. It is lovely to read that all of the arrangements with the Funeral Director were excellent during what we appreciate can be a very difficult time for you all. Please do not hesitate to contact us should you require anything further.
Kind regards
Daniel
I had Janine come to visit me and she…
I had Janine come to visit me and she explained everything to me. It was so simple and easy to understand and it has taken a lot of worry from me Janine was easy to talk to and she took the time to listen to me. Thank you
28 June 2022
Reply from Prosperous Life Funeral Plans
Good evening Susan, thank you for your wonderful feedback tonight! We are pleased to read that Janine was informative and patient, allowing you to choose the best plan for your needs. By having a Prosperous Life prepaid funeral plan you have fixed the cost of your Funeral Directors services at today's prices, tailored your personal requirements to ensure that your wishes are carried out the way you want them and have protected your family and loved ones from the emotional and financial stress that comes with organising a funeral. Thank you for choosing Prosperous Life and welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards
Daniel
Professional presentation
Aaron was on time, answered all my questions, nice presentation, easy to understand. Comparable info helpful
28 June 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good afternoon Mrs Thomson, thank you for taking the time out of your day to leave your 5 star feedback! We are thrilled to read that Aaron was punctual, helpful and easy to understand during your time together. With Prosperous Life, you can have peace of mind knowing that your funeral arrangements are being taken care of by our team of professional funeral plan managers. We endeavour to fulfil your requests, and ensure that your loved ones won’t be burdened when the time comes. We hope you now have complete peace of mind that at the time of need all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards
Daniel
I don't normally give reviews but I…
I don't normally give reviews but I found that everything was explained clearly and any questions I had were answered.
28 June 2022
Reply from Prosperous Life Funeral Plans
Good afternoon Mr Marshall, thank you for your kind review, we are so pleased our team were helpful when answering all your questions, allowing you to choose the right prepaid funeral plan to suit yourself. We know how important it is to be completely confident in any investment you make, especially one that’s there to secure your future plans and ease the pressure off your loved ones. That’s why we ensure all of our customers fully understand the process, the costs and everything that’s covered from start to finish. We are pleased we found you a funeral plan and welcome to Prosperous Life! Should you need anything further please don't hesitate to contact us at anytime as we are always happy to help.
Kind regards,
Julie.
Very easy process and happy with…
Very easy process and happy with outcome. Simon hands was a very likeable man and put us both at ease very quickly.was very wary of doing this but happy we did it now have peace of mind it’s all sorted.
28 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mr Dumville, thank you for your 5 star review today, we are delighted you found Simon was helpful when choosing the right prepaid funeral plan to suit yourselves, giving you peace of mind knowing you have minimalised the financial and emotional impact that being unprepared can cause. It allows you to plan and protect your loved ones when the sad time comes. Most comforting of all, one phone call is all that is required to activate your plan at the time of need. Thank you for choosing Prosperous Life and Welcome. Please don't hesitate to contact us at anytime should you need anything further.
Kind regards,
Julie.
Very good company 10/10.
28 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mr Rose, we are thrilled to read your kind comments! Now you have your prepaid funeral plan in place we hope you now feel complete peace of mind, that all your funeral arrangements are now in place ready for the time of need. If you have anything further you wish to discuss or would like to make amendments to your plans at anytime, we are only at the end of the phone. Stay safe and welcome to Prosperous Life.
Kind regards,
Julie.
Explained everything very well and…
Explained everything very well and very helpful I would recommend you to everyone
28 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mrs Robinson, thank you for your kind review, we are delighted our team were helpful when explaining the various prepaid funeral plans we have to offer. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
Please can anyone advise mto get…
Please can anyone advise me how to get a refund of £500 deposit ? as so far I’ve had no joy and the emails I’ve sent have been returned . Felt very bamboozled by this company and regret
very much getting involved with them .
Mary Stewart
27 June 2022
Unprompted review
Reply from Prosperous Life Funeral Plans
Good afternoon Mary, thank you for your feedback and for your time today on the phone. We are sorry to hear about the experience you have raised, I can assure you that is never our intention. To confirm, your plan has been closed and your refund has been requested from the Trust. This refund will be reimbursed within the next 3/5 working days. Please do not hesitate to contact us should you need anything further.
Kind regards
Daniel
Very friendly and didn't rush me on the…
Very friendly and didn't rush me on the phone when I was discussing options.
However they set up my direct debit wrong and I had to ring them and spend time on the phone asking them to correct it.
27 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Ms Hunter, thank you for taking the time to share with us all here at Prosperous Life, we are pleased our team were friendly when helping you to choose the right plan to suit yourself. Please accept our sincere apologies for any inconvenience caused regarding your Direct Debit, should you require anything further please do not hesitate to contact us.
Kind regards,
Julie.
The agent was very polite and helpful…
The agent was very polite and helpful and made me feel calm talking why I wanted this and I thank you for your understanding and help would recommend your company definitely
27 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Mrs Wilson, thank you for your wonderful 5 star review today, we are delighted your found our team were polite and helpful allowing you to choose the right prepaid funeral plan to suit yourself. It is fantastic to hear that you would recommend our services to your family and friends. Should you do so, for every referral you make that results in a plan being taken out we will send you £100 shopping vouchers to both yourself and your friend/family member! We’re so pleased you have chosen Prosperous Life for your prepaid funeral plan, we are only at the end of the phone should you need anything further.
Kind regards,
Julie.
Just ridiculous 🙄 talk about sales…
Just ridiculous 🙄 talk about sales pitch. You would think their life depends on a sale!! Steer clear..Well clear
27 June 2022
Reply from Prosperous Life Funeral Plans
Good morning Sharon, thank you for your feedback. We are sorry to hear about the experience you have raised, as I can assure you this is never our intention. To offer some reassurance, all enquiries received at Prosperous Life, whether handled via the telephone or in person are for the opportunity for us to present potential customers with further information regarding Prosperous Life and the prepaid Funeral Planning industry. No Customer is under any obligation to purchase a plan. To confirm, I can see your plan has been closed and your refund has been requested from the Trust. This refund will be reimbursed within the next 3/5 working days. Please do not hesitate to contact us should you need anything further.
Kind regards
Daniel
Great service
Great service, very professional with many options available, thank you very much.
27 June 2022
Reply from Prosperous Life Funeral Plans
Good evening John, thank you for your 5 star review! We are pleased to read that you received great and professional service whist choosing the best plan for your needs. With Prosperous Life, you can have peace of mind knowing that your funeral arrangements are being taken care of by our team of professional funeral plan managers. We endeavour to fulfil your requests, and ensure that your loved ones won’t be burdened when the time comes. We hope you now have complete peace of mind that at the time of need all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards
Daniel
Quick efficient professional service.
27 June 2022
Reply from Prosperous Life Funeral Plans
Good afternoon Christine, thank you for taking the time today to leave your review! We are happy to hear that you found our process to be quick and efficient and our service to be professional. With Prosperous Life, you can have peace of mind knowing that your funeral arrangements are being taken care of by our team of funeral plan managers. We endeavour to fulfil your requests, and ensure that your loved ones won’t be burdened when the time comes. We hope you now have complete peace of mind that at the time of need all of your arrangements will be carried out just the way you have instructed. Please don't hesitate to contact us at anytime should you need anything further in the future.
Kind regards
Daniel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.