Protein Package Reviews 

426
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic experience from start to finish! The customer service was outstanding—friendly, responsive, and incredibly helpful with all of my questions. My order was processed quickly and arrived much s... See more

Rated 5 out of 5 stars

Entered the address incorrectly but George was super fast and responsive by correcting it with the courier. Friendly service even followed up to make sure it arrived. 10/10 service would purchase fr... See more

Rated 5 out of 5 stars

I first found Protein Package when I was looking for EHPLabs energy drinks. I've been ordering regularly since thanks to their wonderful selection of vegan protein and of energy drinks. A few times... See more

Rated 5 out of 5 stars

​I wanted to leave a quick note regarding my recent order. Unfortunately, due to the recent 35°C heat, my protein bars spent a bit too long in transit and arrived as a completely melted m... See more

Company replied

Company details

  1. Fitness and nutrition

Written by the company

At Protein Package you can mix and match any high protein products! Pick and mix the best protein bars, cookies, shakes, powders, donuts and much more. Build your Protein Package with healthy protein snacks from Grenade, Fulfil, Quest and hundreds of other top supplements brands. Get up to 15% off your order!


Contact info

4.8

Excellent

TrustScore 5 out of 5

426 reviews

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4.8

All reviews

(426)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is amazing!

Haven't received the order yet but their chat help service was just awesome. I forgot to add my email address to the order, so I never received a confirmation email. They had it sorted in less than 2 mins - impeccable customer service, thanks guys!

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Best Protein Retailer

Couldn’t fault the product offering or customer service. Always prompt to reply to any email queries and they have a great range of products that are difficult to find in the UK

Highly recommend!!!

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had recently submitted an order with Protein Package and noticed I had not received an email confirmation. I queried this with Protein Package who informed me that I had not entered my email address and instead entered my phone number. Noticing I had not received a text confirmation, it was soon apparent I had entered the incorrect number. Despite the faults sitting with me, George was very helpful in updating my details in the backend and went above and beyond to inform me of the status of my order. Thank you very much again, I will be ordering from here in the future for sure.

10 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. After Evri lost my first package I spoke to George who offered an apology and sent out a replacement package. There were further issues with the 2nd package and George responded quickly and ensured me that he would get this sorted out and within 48hrs I had received my parcel. Although I had to wait a little longer due to Evri’s error I could not fault this company and their efforts to ensure my needs were met. I will definitely be shopping with them again in the future.

3 April 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic customer service, fast and reliable and there is a real human at the end of the email who is more than happy to help!
Will definitely use regularly and recommend to others.

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Really recommend great service will definitely be using again

Spoke to George over the phone about what I could try as I’ve never tried protein bars or powder before he was really helpful and reassured me as I was a bit cautious about trying something new. Ordered a box of flapjacks protein bars and protein powder was delivered to my door within 2 days or placing the order I have since placed another couple of orders with him over the past few weeks would highly recommend and will definitely be using this company again

11 March 2022
Unprompted review
Rated 1 out of 5 stars

They take your money and run…

I purchased an item on a Saturday with a 2 - 3 working day delivery.

It still had not been dispatched by the following Thursday, called and received a load of BS regarding stock.

It seems like one of those companies that advertises everything for ‘immediate dispatch’ just to get you money, but the reality is you probably won’t get your goods for weeks!!

Asked for a refund and was refused.

Now having to take the matter further.

10 March 2022
Unprompted review

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