Easy to book an appointment and choose tyres online. Although Bathwick tyres was very busy and had a delivery at my appointment time the booking in at reception was quick and after a short wait my tyr... See more
Company replied
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I've only used their services twice in the last two years, but I couldn't recommend them more. Samuel has been fantastic—professional, incredibly helpful, and always willing to go the extra mile. Ever... See more
Company replied
Busy day at Protyre. However customer arrivals were being managed well and I didn't have too much of a wait time. Had a new valve stem fitted. Job was done thoroughly and at minimal charge. Very happy... See more
Company replied
Your staff analysed the current tyre situation on the vehicle, it was confirmed that it was beneficial to change for new tyres & established that you had the correct size & model in stock so the excha... See more
Company replied
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #24 of 54 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Bath Lower Bristol Rd
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Lower Bristol Road, Bath, BA2 1EN, Bath, Somerset, United Kingdom
- 01225 331949
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Efficient
Efficient. They fitted me in on what should have been booked in by tyre company.
13 July 2026
Surprised how many pre booked at same…
Surprised how many pre booked at same time but guys were helpful and sorted quickly
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Efficient and Quick
Easy to book an appointment and choose tyres online. Although Bathwick tyres was very busy and had a delivery at my appointment time the booking in at reception was quick and after a short wait my tyres were changed very efficiently.
10 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Stephen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
It was a quick easy service
It was a quick easy service, providing a rarer runflat tyre without any delay. Staff were very helpful and efficient. I'd certainly go there again
15 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Mel,
We would like to thank you for sharing your feedback regarding the service you received at our Bath branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and trustworthy staff
Very helpful and trustworthy staff. I always find this company better value for money than any other I’ve found.
20 May 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Charlotte,
We would like to thank you for sharing your feedback regarding the service you received at our Bath branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient!
Busy day at Protyre. However customer arrivals were being managed well and I didn't have too much of a wait time. Had a new valve stem fitted. Job was done thoroughly and at minimal charge. Very happy as I had a long drive the next day.
13 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Sue,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick and professional staff and job…
Quick and professional staff and job well done many thanks
13 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional Customer Services
I've only used their services twice in the last two years, but I couldn't recommend them more. Samuel has been fantastic—professional, incredibly helpful, and always willing to go the extra mile. Everyone I've dealt with has been warm, friendly, and supportive, making the whole experience excellent from start to finish. Thank you for the outstanding service. I would 100% recommend them.
19 June 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello VM,
We are absolutely thrilled to hear about your excellent experience! It's wonderful to know that our team in centre provided professional, helpful, and supportive service, making your visits excellent from start to finish. We truly appreciate your recommendation.
Best regards,
Eddie
Customer Care - Protyre
Happy work!
I've been using this business for forty years for tyres, wheels and advice. They are helpful and courteous, and always happy in their work.
3 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Dear Thomas Craigmyle,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath Lower Bristol Road branch .
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great to have real tyre experts
These people are excellent - immediately spotted (serious) issue with tyres that both garage and MOT centre had missed.
Efficient “one way” system into depot led to easy turnaround of work.
8 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick, efficient and friendly service
A friendly welcome and quick, efficient service. Would definitely recommend.
8 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Janette,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
We had a puncture & had the tyre…
We had a puncture & had the tyre changed but we were never given a price. When we paid it was £40 dearer then the last tyres we had from you. After waiting well over an hour & half for someone to answer the phone we wished we had not bothered
27 June 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Dear Stephen,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service. I had a puncture repaired and my wheels…
I had a puncture repaired 3 days ago and my wheels aligned today at the Bath branch and the service was quick, courteous and professional. I would particularly like to thank Raul for his care and attention.
7 July 2026
Unprompted review
Reply from Protyre Autocare - Bath Lower Bristol Rd
Dear Lesley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Quick and efficient service
Quick and efficient service replacing bald tyre and fixing puncture.
6 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Andrew,
Thank you for your 5-star review! We are delighted to hear that our service was quick and efficient in replacing your tyre and fixing the puncture. We appreciate your feedback.
Best regards,
Eddie
Customer Care - Protyre
Responsive service
I love that you were able to accommodate seeing me quickly and sorting out my puncture within 1/2 hr. A fantastic responsive service - thank you!
6 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Mrs Caprara,
We would like to thank you for sharing your feedback regarding the service you received at our Bath branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Efficient & professional assessment of the tyres
Your staff analysed the current tyre situation on the vehicle, it was confirmed that it was beneficial to change for new tyres & established that you had the correct size & model in stock so the exchange was efficiently carried out. Thank you.
29 June 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The work was fine but after I started…
The work was fine but after I started to drive home the tyre pressure warning came on and I drove back to the fitting station where the pressures in all 4 tyres were either too high or too low. I had specifically asked for the tyre pressures to be checked when I checked in.
I would also comment that the waiting area where customers are required to sit and the toilet available are very grubby and unpleasant to use
1 July 2026
Reply from Protyre Autocare - Bath Lower Bristol Rd
Dear Rob,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bath Lower Bristol Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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