Great service, easy to book online, order what you need and turn up at date and time job done. Informed of any issues found and asked about how to move forward.
Company replied
Location
Switch location27 - 31 Church Road, Lawrence Hill, BS5 9JJ Bristol, Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in B... See more
Company replied
I have been a customer with them for a long time by now and I can say that as of the publishing of this review I have never really had an issue with them. Very honest and trustworthy garage and ev... See more
Company replied
Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more
Company replied
Company details
About Protyre Autocare - Bristol Church Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
27 - 31 Church Road, Lawrence Hill, BS5 9JJ, Bristol, Bristol, United Kingdom
- 0117 9540123
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, friendly staff and alloy wheels not damaged following tyre changes.
21 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Great service, easy to book online, order what you need and turn up at date and time job done. Informed of any issues found and asked about how to move forward.
19 October 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Use in an emergency only.
Use in an emergency only.
While the staff were friendly and helpful, the work they did has caused more problems.
Windscreen washer jets
- Wrong tubing used
- Lost cap to fluid reservoir
- Wired wrong way around
AC regas
- Lasted less than 6 months as they apparrantly didn't check why it needed regassing.
22 December 2025
Reply from Protyre Autocare - Bristol Church Road
Dear Vicki,
Thank you for bringing this to our attention.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Straightforward and easy.
7 October 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Absolutely 1st Class Service
Absolutely 1st Class Service - All Round - from initially getting tyres checked - to being recommended which tyres to purchase for my estimated mileage - went home to order them online - however website let side down a little as the Size I needed wasn't mentioned at all so I ended up ordering the incorrect size - an error which was swiftly picked up by the Fitter & the Manager & a reorder had to take place. No stress - I returned & Tyres were fitted - rear ones checked for their safety - absolute wonderful service - as always - Waiting Area was clean & tidy, Staff were knowledgeable & friendly - been using ProTyres for many years - cannot recommend them highly enough - Thank you
7 October 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Sharon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I have been a customer with them for a…
I have been a customer with them for a long time by now and I can say that as of the publishing of this review I have never really had an issue with them.
Very honest and trustworthy garage and even when I use to give them a Ford KA which looked like roadkill they still gave a truthful feedback on it and passed the MOT if it is was still roadworthy.
8 June 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Thanks, good advice!
Thanks Ricardo for helping me go for tyres that suited our annual mileage. I needed an unusual size and wanted all season, and had to order through Black circles. Worked well.
28 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Not at all busy 2 tyres fitted and away…not many employees working there now compared with a few years ago.
Not at all busy 2 tyres fitted and away in 40 minutes.
30 September 2026
Punctured tyre
Staff are always very helpful
Got me out of a sticky situation on my way home and fully sorted the issue the next day.
25 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Mrs Weston,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick service and friendly staff
The Staff very welcoming and answered any questions I had. The service was Quick and was away within the hour. Can't fault them.
26 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Nice and easy tyre change!
Booked for rear tyre change through Blackcircles. Job was done okay, they even did a few checks on the breaks and informed me what work I might need doing (thanks!) as well as some advice on my spare. Friendly chaps, would recommend.
23 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Stoyan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly staff
Friendly staff, who looked after my wheels and I was able to watch and inspect the car
23 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Marc,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Booked online, fast, excellent service
Booked online, i arrived on time and they started work straight away, fast, courteous service and excellent job overall, a happy customer! 😀
16 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Julian,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bristol Church Road
Hello Darren,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bristol Church Road
Hello Rob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service at Pro Tyre Bristol…
Excellent service at Pro Tyre Bristol today. The fitter Chad was very helpful and professional and a credit to the company. I won't go anywhere else!
16 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol centre.
Best regards,
Eddie
Customer Care - Protyre
Great service at short notice
The Protyre staff were excellent, agreeing to book my car in for MOT and brakes work at very short notice after I couldn't get the car in anywhere else.
14 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The service is not only great
The service is not only great, but also attentive, caring and efficient! Would recommend any day. Fast work and great customer service
9 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Neo,
Thank you for sharing your positive feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team in centre has delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Bristol Church Road
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Been using protyre for a while now for…
Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel alignment. Seems trivial but makes a significant impact on how the car drives. in my 35 years of motoring have found wheel alignment to be very inconsistent with steering wheel being misaligned and car feeling all wrong. Not with protyre. Many thanks
4 September 2026
Reply from Protyre Autocare - Bristol Church Road
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.