Second time we've engaged Protyre for new treads and same, hassle free experience. Their website is straightforward with lots of tyres to choose from and as a customer you're well informed about the t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Smooth and easy visit for the fitting of a set of tyres pre purchased online. It was easy to make the purchase and receive a good discount. Booking for the fitting was simple. I arrived in plenty of... See more
Company replied
Coil spring had snapped and went into tyre resulting in a scary experience on bypass. Car taken over night by AA and left outside Protyres - engineer rang next day to explain what needed to be fixed... See more
Company replied
Good job done very quick,changed 4 tyres for me that they ordered in and got quick then completed a free battery check,informed me it was nearly at the end of its time and quickly replaced it ..
Company replied
Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth and easy visit for the fitting…
Smooth and easy visit for the fitting of a set of tyres pre purchased online. It was easy to make the purchase and receive a good discount.
Booking for the fitting was simple. I arrived in plenty of time and the vehicle was bought into the fitting bay quickly. Only had to wait around 45mins, then I was on my way. Very impressed.
29 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service by Phil & the…
Great customer service by Phil & the team at the Carlisle branch. Tyre had blown and when I got to them they were brilliant in getting back onto the road in quick time.
Thanks!
4 November 2026
Unprompted review
Reply from Protyre Autocare - Carlisle Broadway
Hello Luke,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Go Protyre Carlisle!
Second time we've engaged Protyre for new treads and same, hassle free experience. Their website is straightforward with lots of tyres to choose from and as a customer you're well informed about the things that matter such as seasonal suitability, capability in wet weather and level of road noise. Purchasing and payment was done quickly. The team at Protyre Carlisle were the final piece of the jigsaw and they carried out their work in no time and without issue. All together, a great team at Protyre! Thank you.
4 November 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Caroline,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Car failed the MOT but the guys got ir…
Car failed the MOT but the guys got ir booked in to fix it the next day and it passed. very friendly staff and efficient service - would highly recommend.
29 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Mary,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Go elsewhere. Very unprofessional
Had 4 tyres fitted to my Audi RS3 by Gates at Carlisle. A 3 min drive from home. Upon inspection when finished there where 2 wheel nut covers missing (checked them on my drive before setting off as had this happen before)
Mechanic with a sour attitude told me they where missing and that was that. Basically called me a liar. Will never use them again.
update. checked the work and low and behold all tyre vale caps loose and all wheel nut covers not pushed on properly. To make matters worse all tyre pressures set at the wrong value and all differnent. No attention to detail here. AVOID gates tyres Kingstown Carlisle
28 October 2026
Unprompted review
Reply from Protyre Autocare - Carlisle Broadway
Dear Daren,
Thank you for notifying us of your concerns. We are sorry to hear that this happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Really friendly staff and helpful
Really friendly staff and helpful. Booking was easy on line got the time and day I wanted
28 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Helen,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt efficient service at a fair…
Prompt efficient service at a fair price, straightforward advice and would definitely recommend.
21 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service but £34.99 for a…
Excellent service but £34.99 for a puncture repair is daylight robbery!!
21 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Customer,
Thank you for taking the time to share your feedback.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
They were very good and polite helpful…
They were very good and polite helpful too they fixed the problem for me and I was on my way on holiday many thanks protyre
19 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Mr Jones,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
they gave me a fair and reasonable…
they gave me a fair and reasonable quote for what they were going to do( Bronze service) and completed the work that morning I took it in and THEY rang me back to say it was ready for collection
16 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Allan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Kingstown,Carlisle
Good job done very quick,changed 4 tyres for me that they ordered in and got quick then completed a free battery check,informed me it was nearly at the end of its time and quickly replaced it ..
16 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Craig,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
★★★★☆ **4/5 Stars**
★★★★☆ **4/5 Stars**
I would recommend gates protyre particularly when dealing directly with the manager. Despite some initial miscommunication and disappointing service, his prompt, professional and straightforward approach resolved matters efficiently. A satisfactory outcome and a well-deserved four stars.
14 October 2026
Couldn't reset the diagnostics on a 72…
Couldn't reset the diagnostics on a 72 plate Honda.
After laying out £130.00 at the Honda dealership I was grateful to Dan for organising a refund. The staff are poilet and diligent but the diagnostics is stone age!
14 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Customer,
Thank you for taking the time to raise your concerns.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service, great price, great staff!
Really great service from Phil, explained the brand options, prices and delivery times. Tyres in next day and fitted in under an hour was easy to book a time that suited me. Just great can’t recommend enough. Cheers Phil and the team!
12 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Aidan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very easy and professional.
12 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Airey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Super fast reliable and informative…
Super fast reliable and informative will defo use again.
7 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Vanessa,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service
Very easy to book and staff were really friendly. Grant looked after things and was spot on. I would use again and recommend this branch of ProTyre for service and MOT.
7 October 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Gareth,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.