I had to wait a little bit longer to get my car wheel alignment done but the waiting room is warm and comfortable and the free coffee more than made up for the longer wait. Staff kept me informed and... See more
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Booked in the following week after popping in for tyre and wheel advisory following an MOT. The team were welcoming, advised of process and waited for an outcome. I was kept up to date the whole tim... See more
Company replied
Efficient service from the Stanway garage, had 2.30 appointment, enquired just after lunch if I could come in earlier, service phoned back to say yes as awaiting a customer to return call. Got the... See more
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Unlike Kwikfit or Formula1 they manage their bookings so that you are not left waiting all day or have to leave the car for hours on end.
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Company details
About Protyre Autocare - Colchester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, United Kingdom
- 01206 210245
4.7
Excellent
2k reviews
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Reply from Protyre Autocare - Colchester
Hello Jaine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Import Wheel Alignment Check
Booked my car in through the website, took the car there, waited for like 45 mins and everything was sorted and keys were handed back to me.
All went well with me.
Thanks
7 October 2026
Reply from Protyre Autocare - Colchester
Hello Vivian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff very helpful
Staff very helpful . Made to feel welcome . Every aspect explained to me clearly .
5 October 2026
Reply from Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great overall experience
Great price, great service, friendly team and tyres changed at appointment time. Can’t ask for more than that
29 September 2026
Reply from Protyre Autocare - Colchester
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service, great price – highly recommended!
Great and very friendly service. Everything was done perfectly on time, and the price was very good and fair. I am extremely satisfied with the visit. The staff was professional and helpful throughout the entire process. I will definitely come back here in the future!
14 September 2026
Reply from Protyre Autocare - Colchester
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
On time and professional!
23 September 2026
Reply from Protyre Autocare - Colchester
Hello Keith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and friendly and explained…
Very helpful and friendly and explained things clearly price fantastic
16 September 2026
Reply from Protyre Autocare - Colchester
Hello Miss White,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Services are good in comparison with lot of big brands in market
Did not find any fault in their service and appeared to be genuinely concerned about parts replacements as needed for vehicle.
16 September 2026
Reply from Protyre Autocare - Colchester
Hello Mr Johnson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I love the team at Protyre!!
I love the team at Protyre!!
They explain what needs doing to my vehicle and why in simple terms for the non mechanically minded. They will also tell me the truth - I have had several garages tell me work needs doing way before it is needed or that doesn't need doing at all but these guys give me faith and confidence and thats why I keep going back.
The service has always been brilliant, the prices are competitive and they always make sure they offer you the best price possible. Whether I am booking in with the reception team, having an MOT or asking them to do the impossible they all go out of their way to deliver for me, I'm really grateful.
Thanks team :)
11 September 2026
Reply from Protyre Autocare - Colchester
Hello Mrs Bell,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service!
9 September 2026
Reply from Protyre Autocare - Colchester
Hello Mrs Porter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt attention courteous service for…
Prompt attention courteous sevice for possible puncture repair - replacement tyre needed.
3 September 2026
Reply from Protyre Autocare - Colchester
Dear David Kent,
Thank you for your fantastic 5-star review!
We're delighted to hear that you received prompt and courteous service when you visited us.
We appreciate your feedback and look forward to assisting you again in the future at our Colchester branch .
Kind regards
Kayliegh
Customer care - Protyre
I had tyres fitted the staff were…
I had tyres fitted the staff were friendly and very efficient.Found me the correct tyres for my car at a reasonable price.
Also had a general service done couldn’t fault the complete start to finish.
7 September 2026
Reply from Protyre Autocare - Colchester
Hello Ms Yawer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked in for MOT and service at 10:30
Booked in for MOT and service at 10:30, arrived and booked car in. Phone call at 11:20 asking where my car was as I had it booked in.
Phone call to tell me additional work required at 15:20, (new belt for alternator and new tyre £180) another phone call at 17:00 to tell me they have overrun and the MOT won't be completed today...??!?!? Agreed to leave car there as MOT would be done at 09:30 (although they open at 08:30). I've phoned them for an update - only just starting the MOT at 10:50...over 24 hours after leaving my car with them. Should be ready in 45 mins....oh another call, won't be ready for at least 2 to 3 hours as there's a car stuck on the ramp...!!!
What a shambles, no customer service and no actual service provided. Will not use again.
Reply to comment from ProTyre
No use using a standard reply on here. You could have spoken to me when I picked up my car.
3 September 2026
Unprompted review
Reply from Protyre Autocare - Colchester
Dear Rosemary Wilkins,
We're sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
How quickly and accurately they did the…
How quickly and accurately they did the job
2 September 2026
Reply from Protyre Autocare - Colchester
Hello Dom,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the efficient and accurate service you received from the team at our Colchester centre. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Felt like I was being set up to spend more than I needed to
I went for a tyre check up and was told basically I needed four tyres because replacing the front one with a different brand to the other would cause issues. The back tyre was found to have a small nail in which was removed without my permission and I was told the same thing. That tyre is still at full pressure and no visible issues almost a week later. I asked for them to email all of what they recommended with a quote for the tyres and I have received nothing. As a woman going into tyre shops you are vulnerable and I felt like I had to make a decision there and then, which I didn't want to. Not great overall and left me with a bad taste in my mouth.
26 August 2026
Reply from Protyre Autocare - Colchester
Dear Jill Ball,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Colchester
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
1 star dropped as they were 45 mins…
1 star dropped as they were 45 mins behind time starting my MOT
All staff polite and friendly good service
24 August 2026
Very impressive and quality service
I contacted Protyre at Colchester and spoke with Jake, a very polite and helpful person who invited me to call in at the workshop. I went along a short while later and met Jake who examined my front tyres and confidently identified a tyre that was out of shape. Having given me various options he booked my car in two days later for the front tyres to be replaced. Throughout he explained everything to me in an extremely polite, confident, and professional manner. He really was very impressive.
I duly attended again at the appointed time to have the tyres changed and was greeted with civility and professionalism. With employees the likes of Jake, Protyre’s continued success is assured. I hope his managers and hierarchy appreciate the quality of service he provides.
27 August 2026
Unprompted review
Reply from Protyre Autocare - Colchester
Hello Dave,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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