Protyre Autocare - Colchester Reviews 

1,619
TrustScore 4.5 out of 5

4.7

Unit 1 Westside Centre, Stanway, CO3 8PH Colchester, Essex, GB


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Rated 5 out of 5 stars

I contacted Protyre at Colchester and spoke with Jake, a very polite and helpful person who invited me to call in at the workshop. I went along a short while later and met Jake who examined my front... See more

Company replied

Rated 4 out of 5 stars

Overall you provided a good service especially, when a warning light came up on the dashboard when driving away, you made sure every thing was OK and got the said warning light removed. However I was... See more

Rated 5 out of 5 stars

I had a great experience here and didn't even spend any money! I booked an aircon regas on Groupon thinking we have had our car 9 years and it has never been regassed! After leaving it with them and e... See more

Company replied

Rated 5 out of 5 stars

I do usually go to protyre for the convenience of it being so close to where I live. I have had MOTs done, Servicing, tyre changed and honestly, i cannot fault them. I woke up the other day and not... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, United Kingdom

  • 01206 210245

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,619)

33,010 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was advised by the garage i normally…

I was advised by the garage i normally use to try yourselves and was very pleased with the outcome. The staff were friendly and polite. Would recommend you to friends and family to come to yourselves. Thank you.

12 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Denise,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always exceptional service

Always exceptional service. Wouldn’t go anywhere else

15 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Carmel,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Made the appointment drove in waited…

Made the appointment drove in waited comfortably in office area about 1hour later drove out with tracking reset

12 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Dear Mr David Green,

We are glad to hear your visit at our Colchester branch was efficient and that we could assist with the tracking reset.

Thank you for your feedback.

We will look forward to welcoming you again in the future

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Excellent staff

Very helpful staff, talked through what needed done and why. Fixed everything up and got the car through with flying colours.

5 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Peter​,

We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The work was completed quicker than…

The work was completed quicker than promised and the information provided on my wheel alignment was very good.

1 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Mr Ord​,

We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Mazda CX-5 AC regas service

I was happy with the AC service I got on my Mazda CX-5. Your garage is very close to my place of work so this makes you a firm favourite for me now. I would be happy to hear from you about regular car servicing, if this is something you could do.

2 June 2026
Rated 5 out of 5 stars

Super quick and easy to talk to

Clutch pedal went and I called straight away only had to wait a few hours on the day my car was done was back on the road in less than 24hrs altogether thanks to these guys

8 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Mr Sherwood,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good service and highly professional

Good service and highly professional

5 June 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Hello Mr Arowojolu,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

They only booked in part of what I had…

They only booked in part of what I had asked for then once finished I had to return as the string wheel was a quarter turn out

25 May 2026
Protyre Autocare - Colchester logo

Reply from Protyre Autocare - Colchester

Dear Customer,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great Car Service

The service on my car was carried out professionally and handed back to me in good condition, the staff Jake and Amy were professional and very informative as well as friendly. I will certainly be recommending Protyre Autocare to my friends. Thank-you Jake, Amy also staff who actually carried out the work on my car.

13 May 2026
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, got all 4 tyres replaced as well as wheel alignment. Pleased with the price, it was a lot cheaper with Protyre than it was going through my dealership. I booked online and they had a discount code for the wheel alignment. The women at the front desk was lovely, and called to confirm my car was ready to collect. The job was completed in under an hour and I was very satisfied. Would 100% use again.

20 May 2026

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