Protyre Autocare - Durham Reviews 

669
TrustScore 4.5 out of 5

4.6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... See more

Rated 5 out of 5 stars

Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... See more

Rated 5 out of 5 stars

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... See more


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 19 best companies in MOT Centre
  5. #24 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Pit Lane, Newton Hall, DH1 5HH, Durham, United Kingdom

  • 01913 757444

4.6

Excellent

TrustScore 4.5 out of 5

669 reviews

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4.6

All reviews

(669)

34,155 reviews in the last 12 months

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Rated 5 out of 5 stars

Cheapest a round and was very helpful…

Cheapest a round and was very helpful with telling me worse case what car would need will deffo use again and give them 5 star for everything from drop off till collect even best test centre I have ever been to and cheapest and even got to put it on my PayPal which was even better

8 January 2025
Rated 1 out of 5 stars

Didn’t deliver what was ordered!

Placed an order on line for 4 new tyres and tracking. Tyres were fitted on the day booked but was told we would need to come back the next for tracking because the machine needed calibrating. Came back the next day to be told you couldn’t track 22 inch wheels ! But you fitted 22inch tyres the day before!

26 December 2024
Protyre Autocare - Durham logo

Reply from Protyre Autocare - Durham

Dear Thomas Moss,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Easy to book a service

Easy to book a service, smooth drop off and collection, reasonable price and friendly employees. I also pre booked my mot. 👍

26 December 2024
Rated 2 out of 5 stars

I just had a gold service done today

I just had a gold service done today, and I'm not happy with the work performed. I don’t think they changed the engine oil, as it looks the same before and after the service. I wouldn't recommend this service for BMW or Mercedes-Benz owners. It seemed that the technicians were not fully qualified, and they used aftermarket parts from Euro Car Parts.

20 December 2024
Unprompted review
Protyre Autocare - Durham logo

Reply from Protyre Autocare - Durham

Dear Mohamed,

Thank you for notifying us of your concerns regarding the service. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Courtesy car issue

Booked car in for a service and mot, I also booked the courtesy car as I have a fair way to travel to the garage.
On arrival I was told that the courtesy car was not available as it was double booked, leaving me stuck until the work had been completed.
No complaints about the work carried out, but the issue over the courtesy car put a dampener on the experience

4 December 2024
Protyre Autocare - Durham logo

Reply from Protyre Autocare - Durham

Dear Don Cameron,

Thank you for bringing this to our attention and we are sorry this happened.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Fast

Fast, efficient, Service. Gave me advice, a quote and a booking for new front tyres, just in time for the winter weather. A time slot given so no long days waiting for your fitting to be done. Pleased to have new tyres to deal with the snow and ice.

11 November 2024
Rated 5 out of 5 stars

Fantastic selection at a great price!

Protyre have the best selection of tyres out of anywhere I could find, they also have very competitive pricing, resulting in me selecting them. The service was good and I was able to select a time slot that best suited me. It didn't take them long to put on my new tyres and all went well. I would definitely recommend Protyre for the next time you need some new tyres!

14 November 2024
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and I would highly recommend them. A big shout out to Simon and Jack at Darcy's in Durham who've been absolutely brilliant. Very affordable and extremely efficient.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to the young manwho bailed…

Many thanks to the young manwho bailed me out after driving for over two hours and fixing my brakes which I was told we’re dangerous and only charged me a tenner would recommend them first class service

7 November 2024
Unprompted review
Rated 3 out of 5 stars

Happy with test and speed of repairs…but.......

Happy with test and speed of repairs but not sure about info in bill and handbrake adjustment seems wrong.

28 October 2024
Protyre Autocare - Durham logo

Reply from Protyre Autocare - Durham

Dear Mr Carr,

Thank you for leaving us a review of your experience and bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 3 out of 5 stars

Never received the invoice fo expensive repair

I was told that the sump needed replacing as the thread was detiriorated during the anual oil change. I ended up paying just over 500 pounds but the email with the invoice never arrived. So no idea what I was charged for and it feels like I am being ripped off, while I have to spend extra time chasing a missing invoice. Service at this garage used to be excellent.

31 October 2024
Protyre Autocare - Durham logo

Reply from Protyre Autocare - Durham

Dear Ulrike B,

Thank you for leaving us a review.

We're sorry to hear that you have not received an invoice, we have just emailed this invoice over - we do advise to always check your spam folder, just in case.

If there are any issues or you require any other assistance please do not hesitate to email us at customerrelations@protyre.co.uk 

Kind regards,
Eddie
Customer Care - Protyre

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