Protyre Autocare - Exeter-Sowton Reviews 645

TrustScore 4.5 out of 5

4.5

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Hit something on the slip road, coming off the motorway, and tyre warning light came on. Headed straight for Protyre for a check up, to have confirmation of a rapidly deflating front tyre. Less than h... See more

Rated 4 out of 5 stars

Good service from start to finish with tyres fitted in great quality. The only slight error was i paid £30 per tyre above better ones i showed on my phone at the counter that were on there websit... See more

Rated 5 out of 5 stars

Good range of tyres on website which is easy to navigate and select your chosen tyres. Offers flagged on the site appear alongside various tyre options. Full details as to quality, noise and applicat... See more

Rated 5 out of 5 stars

Turned up unexpectedly with car on back of recovery vehicle. Despite reception being incredibly busy and being fully booked, I was dealt with really quickly, in a friendly and professional manner, and... See more


Company details

  1. #9 of 27 best companies in Tyre shop
  2. #5 of 9 best companies in Brake shop
  3. #4 of 8 best companies in Car Battery Shop
  4. #9 of 20 best companies in MOT Centre
  5. #28 of 58 best companies in Car service
  6. #3 of 4 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom

  • 01392360022

4.5

Excellent

TrustScore 4.5 out of 5

645 reviews

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Rated 5 out of 5 stars

Exceptional customer service

Simple booking and some great advice given on what tyres were best for our vehicle & mileage. We’ve used this company a few times in recent years and their service has been exceptional every time. Really approachable team who can’t do enough for you. Simply the best.

3 September 2025
Rated 1 out of 5 stars

Not professionals!! Just your local fitter without any knowledge

Don't do it!
Bought 4 tyres online, took 2 days as on appointment tyres were not there. :) Got the wheels to them in a taxi as 2 of the wheels had no tyres at all.

Despite having the wheels with them for a full day, the order in front of them all day long...they decided they won't fit the tyres on the wheel because these are different size.

For future reference V Class has 19" with 235 45 19 or 245 45 19 , basic knowledge.

Pure retardium really.
1. The wheel didn't fit the taxi they were transported with a taxi :)
2. Even if they were fitted on the taxi ...that would be standard size for 19" wheels on a V Class... ( absolut retardium)
3. These guys started to tell me about tyres and security reasons like they wanted to do an MOT :)

People, I brought to you 4 tyres in the back of a van, I needed the tyres on and take them back in same van. How f geniuses you must be to say no after 2 days?

Let alone the fitter asked me which pressure sensor goes on which wheel...
Ffs, it doesn't matter, sensors are detected and registered according to the side an rear/front after 5 minutes drive. This is basic knowledge...
When he asked me...I was like, wtf?

Or was just Friday and laziness kicked in and they tried to find an excuse. : l
One of them said even that they trued a tyre and it is stretched. This is laughable really, no paste on tyres or wheels, none.
Absolut liars.

V Class on 19" wheels had same size. Unbelievable ignorant people.

22 August 2025
Unprompted review
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Ristea Florian,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Exeter Sowton branch has not been a positive one for you on this occasion.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Very positive experience

Very positive experience
Recommend it, they went extra file with my problem

20 August 2025
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Jelihovschi​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great work

Knowledgeable staff and quick service

20 August 2025
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Steven​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellence Service

Will always get my tyres sorted at Protyre. They are super helpful, professional and efficient. Also good value.

15 August 2025
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Pam,

We're happy to hear that you found our team helpful, professional, and efficient. We appreciate you taking the time to share your positive experience and value assessment.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Went in for front tyres to be changed

Went in for front tyres to be changed, was given a slot, when I got there, I asked if they could do my discs and pads as well, they said yes and got me in the next day, gave me a call to update me, went and picked it up in the afternoon with no hassle

11 August 2025
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Rollinson​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter-Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Swift and extremely polite service

Swift and extremely polite service. I always use Protyre if I need a tyre quickly. Waiting room a lot smarter than it used to be but same excellent service.

6 August 2025
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Fiona​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great to deal with

Had booked online as needed some new tyres following an MOT. The guy on reception was professional and dealt with me courteously and the car was returned to me by the technician who was also polite and professional. I’ve used this company on several occasions and have always been dealt with perfectly.

6 August 2025
Rated 5 out of 5 stars

Very efficient and helpful staff

Very efficient and helpful staff. Tyres ordered late afternoon and fitted the following morning which meant we could go on our caravan holiday by lunchtime as planned.

22 July 2025

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