Protyre Autocare - Exeter Reviews 

2,188
TrustScore 5 out of 5

4.8

5 Trusham Road, Marsh Barton, EX2 8NW Exeter, Devon, GB


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Rated 4 out of 5 stars

Have used Protyre Exeter over the last few years and each time have received great service. I also use their free service for winter/summer 'healthchecks' on my car. If any repairs are needed they a... See more

Rated 5 out of 5 stars

The experience was straight forward and the guy on the desk was an angel! I cannot remember his name (sorry) but he wrote me a full report for the car. I only booked a 30 min slot but need more time... See more

Company replied

Rated 5 out of 5 stars

I have been going to Protyres for many years to have my car MOT from phoning upto book an MOT to going to the get it done everyone that works there is really professional helpful and kind 😊 Tbh i g... See more

Company replied

Rated 5 out of 5 stars

Phoned around as you do for motorcycle tires, but for the same tire, fitted to my bike, they came back £120 cheaper than a well known dealership in Exeter!! Booked my slot, hour later off on some new... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 19 best companies in MOT Centre
  5. #24 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Trusham Road, Marsh Barton, EX2 8NW, Exeter, Devon, United Kingdom

  • 01392 412610

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,188)

33,644 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing friendly service

Had a puncture, fitted the space saver and popped in to Protyre on the way home, chap behind the desk could not have been more helpful and friendly, even apologising that they could not do it immediately. Car was booked in for midday the next day and was done in 45 mins. I waited in the reception rather than walk home and back again and I was very impressed with how everyone who came in was treated. I would highly recommend this place and it is now my autocare provider of choice :-)

20 February 2026
Rated 5 out of 5 stars

Excellent service. Highly recommended

Excellent service. I've used Protyre Exeter for the past few years. Without exception staff have always been so polite, helpful and straightforward. Everything is explained clearly and potential issues that require attention at the next service are raised without any pressure.

19 February 2026
Rated 5 out of 5 stars

Staff member was very helpful and…

Staff member was very helpful and knowledgeable. I had the front tracking checked and the staff member showed me results of the rear tracking and whilst there was not pressure applied I chose to have that adjusted as well.

I was also advised the track rod ends were worn and should be changed before next MOT - again no pressure to have it done here.

19 February 2026
Rated 5 out of 5 stars

Great friendly service

Great friendly service, took the time to be polite and efficient.
I have used Protyre before and I will continue to use and recommend.

18 February 2026
Rated 2 out of 5 stars

I had an appointment booked for 12.30…

I had an appointment booked for 12.30 on monday and waited an hour before my car was even seen! I appreciate delays but a heads up would have been nice! It ruined my entire afternoon! Not happy at all!

9 February 2026
Unprompted review
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Charlotte Dare ,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Awful experience

Awful experience, took my car to the Exeter branch for MOT, it failed and they quoted £1000 for repairs, took it elsewhere and even using genuine parts came to £400 less and the mechanic said that he probably wouldn’t have even put the parts that failed as an advisory, took it back for a retest and the tester lay on the floor and looked at the parts quickly then bounced the bonnet up and down a few times then issued the pass although one of the advisories that I had replaced at the same time as the parts that failed still showing as an advisory so clearly didn’t even inspect it properly, will never go back again!

30 January 2026
Unprompted review
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Dan,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Attentive

Attentive, polite and way better than the other tyre firms I have visited recently. I will be back.

6 February 2026
Rated 5 out of 5 stars

Due to some confusion there was an…

Due to some confusion there was an issue with the tyre fitted and I have to say that Craig dealt with the issue superbly and it was resolved quickly. I have used Protyre for many years and the service they provided here just confirmed I am dealing with good people. Thank you.

6 February 2026
Rated 5 out of 5 stars

I needed a new battery for my car so…

I needed a new battery for my car so gave pro tyre a call and they explained everything to me which was good and even got me in on the same day that I called they did a great job and now my car is fine again will use them again if needed be

6 February 2026
Rated 1 out of 5 stars

Daylight robbery - NEVER AGAIN

I recently had my van MOT’d at Protyres and was shocked by the repair quotes that followed. After the MOT failure list, I was quoted prices that were over 50% higher than other garages for the same work.

Thankfully, I shopped around. What Protyres quoted at nearly £400, I had done elsewhere for £200 — including front brake pads, discs, and a tyre replacement. The price difference was staggering and simply unjustifiable.

I feel like they rely on customers not checking elsewhere. I won’t be returning — ever — and I’d strongly advise others to get a second opinion before agreeing to any work.

2 February 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear  Joel Mais,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service

2 February 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Ian,

We're glad you found our service fast and reliable at our Exeter branch.

Thank you for your positive feedback, we appreciate it a lot.

We will look forward to welcoming you again in the future,

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Had a mot done very friendly staff and…

Had a mot done very friendly staff and a free cup of coffee why waiting

29 January 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Vivienne,

We appreciate you sharing your positive experience you had with our team at our Exeter branch.

We're happy to hear our staff was friendly and that you enjoyed the complimentary coffee while waiting for your MOT.

Thank you!

We will look forward to welcoming you again in the future,

Kind regards
Kayliegh
Customer care - Protyre

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