Protyre Autocare - Exeter Reviews 

2,180
TrustScore 4.5 out of 5

4.7

5 Trusham Road, Marsh Barton, EX2 8NW Exeter, Devon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I booked my car in for a service and MOT. It failed the MOT and needed a fair bit of work in order to pass. At every stage I was kept updated and informed of costs. Ross and his team worked incredibly... See more

Company replied

Rated 5 out of 5 stars

Phoned around as you do for motorcycle tires, but for the same tire, fitted to my bike, they came back £120 cheaper than a well known dealership in Exeter!! Booked my slot, hour later off on some new... See more

Company replied

Rated 5 out of 5 stars

Visited without an appointment as I had a flat tyre and they were so helpful in seeing me right away. I also booked another appointment with them to check wheel alignment. Very helpful staff and great... See more

Company replied

Rated 5 out of 5 stars

The team contacted me after I had issues with my air-conditioning. While a specific fault was not found, it could not be fixed, but I was kept informed all the way by Craig, and I know he tried his b... See more

Company replied


Company details

  1. #9 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #9 of 19 best companies in MOT Centre
  5. #23 of 54 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Trusham Road, Marsh Barton, EX2 8NW, Exeter, Devon, United Kingdom

  • 01392 412610

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,180)

33,035 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always cheerful

Always cheerful, efficient, helpful and made welcome...

Also, whilst waiting to collect car, a comfortable seat and a nice cup of coffee free of charge from machine too.

What's not to like and certainly recommend

Linda Penney

25 May 2026
Rated 5 out of 5 stars

Excellent service, friendly staff

I couldn’t fault the service I had from the guys at Protyre Marsh Barton Exeter. They were very friendly and accommodating. They went above and beyond what I expected and I have no hesitation in recommending them on price and service.
Many thanks guys,
The Rev!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

The guys at the desk x

The guys behind the counter were amazing I think 3 of them plus the boss were brilliant with me can’t speak highly enough about them ,,, also sorted my tyres !!!!!

12 May 2026
Rated 1 out of 5 stars

Extra charges at depot after ordering on line .

Paid for two tyres on line to be fitted at the depot that I have done several times before . When I dropped the bike off about 10 mins later I had a phone call and asked to pay extra £60 fitting charge. When I asked why they said there was a ongoing IT problem and it wasn't charged online so I replied if that's the case why haven't you sorted the problem rather than keep selling tyres and asking people to pay extra when they arrived .

18 May 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Mr Gay,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Helpful, but dodgy billing practices.

They fixed a puncture and were helpful . However they added £5.00 to the bill as an environmental charge for disposal of a tyre. When I questioned this they said that it was company policy to charge everyone for disposal of an old tyre even if the tyre just need a repair. I have referred this to Trading Standards as I’m pretty sure you cannot routinely charge customers for a service they do not receive. Beware…. dodgy practices.

13 May 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Chris,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Ross and the team deliver once again.

Ross and the team deliver once again.
Booked in and paid for a battery change via the website. Apparently the website gave me some iffy information and I’d ordered the wrong battery for my car. Fortunately the team identified the correct battery needed and fitted it no issues and I was back on the road again in no time.

4 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look