Protyre Autocare - Guildford Moorfield Road Reviews 

1,604
TrustScore 5 out of 5

4.8

42 Moorfield Road, Guildford, GU1 1RU Guildford, Surrey, GB


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Rated 5 out of 5 stars

We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding th... See more

Company replied

Rated 5 out of 5 stars

I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual. What stands out for me is the quick and simple booking system - dire... See more

Company replied

Rated 5 out of 5 stars

I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph. At reception, they technically offered a wheel balance and check. I expected that this ta... See more

Company replied

Rated 5 out of 5 stars

The people working in this establishment are all honest polite and sincere practitioners both in the Reception Office and the Work area. I have used them over recent years and I advise people I know... See more

Company replied


Company details

  1. #9 of 23 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

About Protyre Autocare - Guildford Moorfield Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 566355

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,604)

33,962 reviews in the last 12 months

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Rated 2 out of 5 stars

Told conflicting information

Told conflicting information. Vehicle connected up for AC re-gas for over an hour and not sure if it even completed the re-gas and vacuum checks. When I went outside I was told it was not getting cold and to try and run it for a while and if still a problem to return to have it de-gassed and talk of refund. But after running the car and no change I called and was told they had Done their bit and to take it to main dealer with no further talk of de-gas or refund.

27 April 2026
Unprompted review
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Rob,

Thank you for taking the time to raise your concerns. We are sorry to hear that you are not happy with your recent visit to our Guildford branch.

If you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management to look into.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Good value, good work, friendly service …

I use this place for replacement tyres and servicing/MOTs for all my cars. The price is always competitive, the work is thorough and it’s easy to book a slot online. While you’re there the staff are friendly and helpful , there’s a decent waiting room with sofas and coffee while you wait.

22 April 2026
Rated 5 out of 5 stars

Professional and reasonably priced

Protyre was recommended to me when I needed to have my rear brake pads replaced. My call was answered very quickly and politely, and I was given an appointment for the same day.👍🏾 How impressive is that ?👌🏾
I was pleased with how quickly the brake pads were replaced at a reasonable price, and I was on my way.
From my observations, the father and daughter team at Protyre have got it nailed. There was a mutual respect in the way they communicated which I found beautiful.
I would definitely recommend Protyre and, long may they continue to serve motorists locally and further afield👌🏾🙏🏾.
Well done everyone 👏🏾

13 April 2026
Rated 3 out of 5 stars

Quick

Very quick servicing. Didn’t appreciate the consistent revving of my car.

22 April 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Customer,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Guildford Moorfield Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great Service Every Time

I've used Protyre Guildford on several occasions now and have been very pleased with the service provided on every visit. Staff are always very friendly, helpful and courteous. I would recommend them without hesitation.

15 April 2026
Rated 5 out of 5 stars

Great service

Location easy to get to, plenty of space for parking, large waiting area, friendly and knowledgeable staff

7 April 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. The people at Protyre give a really good personal service. They call quickly, listen to any instructions. Much better than dealing with a corporate service where you just get what they offer - Protyre listen to your needs and investigate and suggest solutions. Great stuff.

10 April 2026
Rated 5 out of 5 stars

Great service…

I arrived early 20 mins for a 5pm appointment to have a new tyre done, it was the bank holiday weekend and was told the were running well behind, but still managed to get my car done by 5.20.
Excellent service, would highly recommend.

2 April 2026

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