Great service went for a a/c check up, staff was very welcoming and helpul from start to end. Will definitely be coming back. Best experience i’ve had in a while from all the garages that I have been,... See more
Location
Switch locationUnit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB
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See what reviewers are saying
Everyone at this garage is really helpful and always help with anything I need. I popped in one Saturday as I had a flat tyre and despite them being due to close in 30 minutes they still took the time... See more
I took my van to Protyre for an Aircon regassed after purchasing a discounted voucher from Groupon. The staff were polite and friendly. I was offered an appointment within a few hours of contacting th... See more
Company replied
Easy to book online, but marketing send chase emails based on outdated data - offered me 20% off a day after I'd booked my MOT. Standard of MOT seems very variable a "clean pass" last year got 5 advis... See more
Company replied
Company details
- #10 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Hemel Hempstead
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, United Kingdom
- 01442 259665
4.5
Excellent
783 reviews
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Reply from Protyre Autocare - Hemel Hempstead
Hello Mavis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Walked in earlier than expected and was…
Walked in earlier than expected and was taken straight away Worked efficiently & very happy with the outcome
20 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Hello Janette,
We would like to thank you for sharing your feedback regarding the service you received at our Hemel Hempstead branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Car failed mot
Car failed mot, on oil leak, and control arm bushes, when I looked online for prices the top estimate was £500 to £600.
They quoted me over£1100. Anyway took my car for an independent quote, amazed to find it passed it's mot and that what protyre had failed it on wasn't failures. Crooks.
17 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Dear Mr Jones,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
check in process is friendly
check in process is friendly, and MOT work started according to scheduled time.
13 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Hello James,
We appreciate you taking the time to leave us this wonderful review! We're so glad that you found our check-in process friendly and your MOT on time.
Best regards,
Eddie
Customer Care - Protyre
I get my car serviced & MOT’d at…
I get my car serviced & MOT’d at Protyre every year. They are always friendly & do a great job, Alex went above & beyond to give me some great advice about something on my car that I wasn’t aware of. I am always very pleased with their customer service & will continue to use them.
13 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Hello Ms Carole Voss,
We're happy to hear that you consistently receive friendly and great service from the team in centre during your car's servicing and MOT. It's wonderful to know that you appreciate the advice you received and that you are pleased with our customer service. We value your continued patronage.
Best regards,
Eddie
Customer Care - Protyre
Great service…
Great friendly quick reliable service at a good price. Not the first time I have used Protyre Autocare Hemel and while the service is this friendly it won’t be the last.
4 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Hello Martin,
We're happy to hear that you received friendly, quick, and reliable service from the team in centre. Thank you for your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Tom,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fitting tyres isn’t rocket science
Fitting tyres isn’t rocket science. I turned up for my appointment and went back half hour later to find they hadn’t even started on my tyres.
I then get told “sorry we are busy we double booked.”
They then did my tyres but they acted like I was putting them out…. had they forgotten that I was actually paying them!
1 October 2025
Reply from Protyre Autocare - Hemel Hempstead
Dear Mr Morris,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
MOT/ Service light
dropped car off, failed MOT explained why was able to get it fixed and retested, while it was there the service light came on and they sorted that at no extra cost (it had been serviced the month prior by the same garage)
29 September 2025
Reply from Protyre Autocare - Hemel Hempstead
Dear Mr Fox,
We're glad you enjoyed your experience at our Hemel Hempstead branch .
We appreciate you highlighting how we addressed the MOT failure and service light promptly. Thank you for your positive feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Very helpflul !
Just had an Mot done and they were really professional and friendly! Nice and helpful guys. Would recommend!
17 September 2025
Unprompted review
Great service and price
Great service and price , very helpful and polite, would recommend.
12 September 2025
Excellent service
Excellent service, friendly quick and very well informed. Recommend.
10 September 2025
Reply from Protyre Autocare - Hemel Hempstead
Hello Mick,
We appreciate you taking the time to leave us this wonderful review! We are happy to hear that you found our service excellent, quick, and informative.
Best regards,
Eddie
Customer Care - Protyre
I was extremely impressed with the…
I was extremely impressed with the service provided by the team at Protyre.
The person taking telephone calls answered my questions and was very helpful. I had two tyres fitted and the team were excellent. The price for the two tyres was also very competitive. I can recommend Protyre Autocare and will use them again
1 September 2025
Unprompted review
Great Falkens rated A A 69 great ride
Great service great banter with crew. Offered drinks while waiting
10 September 2025
Initial online booking was simple and…
Initial online booking was simple and there were plenty of booking slots available. Price including discount was lowest in the area.
Job was carried out very efficiently and very quickly with helpful debrief when completed. All staff were courteous and provided a first class service
3 September 2025
Really good staff
Really good staff. Very nice gesture of refunding me charge for tyre cost!
3 September 2025
Happy customer.🥰
Easily made booking online. Staff very friendly and helpful. Had Service and MOT. Kept informed of progress and additional work needed. No pressure put upon. Happy with work and professional service. A repeat customer. 🥰
3 September 2025
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