Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
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See what reviewers are saying
Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
Company replied
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... See more
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... See more
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #24 of 54 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
4.7
Excellent
571 reviews
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Fantastic service with knowledgeable…
Fantastic service with knowledgeable staff. I.wouldnt go anywhere else
11 February 2026
Protyre on line booking highly recommended
This is the 5th time i have used Protyre's Matlock, Derbyshire branch. The online prices are good and the booking process is very user friendly. The staff are always helpful which adds to a first rate experience all round.
26 January 2026
Safety with great value
The service they gave was outstanding which makes this team at Matlock one to give 5stars. They sorted out a more suitable set of tyres for my caravan towing needs kept within my budget still using a top brand of tyre. Drive with safety in mind I recommend them 100%
19 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Two time in a row failed
Two time in a row failed to get the tyres in that I ordered, so needing to come back. Wasting 40 mins of travel time each time. First time a couple of months ago I called and spoke to someone- fail. This week ordered on line and “system didn’t work” ordering them the tyres
13 January 2026
Unprompted review
Reply from Protyre Autocare - Matlock
Dear Customer,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Matlock
Hello Julie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service.
Tom and the team did a super job for me and my catastrophic flat tyre! I had to leave my car, unannounced, on the forecourt overnight. I rang them as soon as they were open the next morning and I was back on the road within an hour or so. Was given great advice regarding a new tyre and love my new All Weather tyres, perfect timing for the snow! Thank you.
28 November 2025
Unprompted review
Reply from Protyre Autocare - Matlock
Hello Jo,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick and efficient, fair price
They dealt with my wheel alignment problem quickly and efficiently and for a fair price.
31 December 2025
Reply from Protyre Autocare - Matlock
Dear John,
We appreciate you taking the time to share your feedback.
We're happy to hear that our team at our Matlock branch resolved your wheel alignment issues quickly and efficiently at a fair price.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Excellent speedy service very helpful…
Excellent speedy service very helpful people pleasant an polite very pleased thank you
26 December 2025
4 Tyres with 4 wrong pressures
4 Tyres fitted with 4 wrong pressures
31.5, 32.5, 33.5 & 34 psi
Mercedes recommended 38 all round
I only found out when I checked pressures at home
Not happy
24 December 2025
Reply from Protyre Autocare - Matlock
Dear John Shipman,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service this morning
Excellent service this morning. Fast, efficient and not too expensive. Checked pressures and tread in all tyres after a puncture and fitted 2 new front tyres immediately. The whole job took less than 30 minutes.
18 December 2025
Unprompted review
Efficient and clear service
6 December 2025
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