Protyre Autocare - Middlewich Reviews 

1,314
TrustScore 4.5 out of 5

4.6

5 Brooks lane, Middlewich, CW10 0JH Middlewich, Cheshire, GB


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Rated 5 out of 5 stars

The most amazing honest and reliable service. We broke down on the motorway and this was the closest place. When we arrived they did everything they could do to help but unfortunately didn't have our... See more

Company replied

Rated 4 out of 5 stars

Easy booking online and plenty of appointments to suit my needs. Arrived 5 mins before appointment and car was taken in immediately. Alignment was completed in 10 mins, but was simplified by the fact... See more

Rated 5 out of 5 stars

Booked my car in for its MOT and the guys at Protyre in Middlewich were nothing but helpful and accommodating. Really appreciate people who make an effort with customers. This will now be the MO... See more

Company replied

Rated 5 out of 5 stars

I had a slow puncture on a tyre that was almost new (500 miles), so I was very relieved when the tyre fitter told me it could be repaired, saving over £200 compared with replacing the tyre. Great se... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #23 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Brooks lane, Middlewich, CW10 0JH, Middlewich, Cheshire, United Kingdom

  • 01606 834069

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,314)

35,357 reviews in the last 12 months

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Rated 3 out of 5 stars

1st class work by a friendly team

1st class work by a friendly, knowledgeable, and helpful team. Best to place your order for tyres online, book an appointment, and then arrive at the depot. This seems to work well. It's difficult to make contact via telephone, as with most franchises, the person answering the phone is often on the tools!, Booking online made all the difference.

14 January 2026
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Berwitz ,

Thank you for leaving us a review. 

We are pleased to hear that you found the team in centre knowledgeable, friendly and their work to be first class. 

Regarding you feedback of contacting them via phone, we can confirm that this has been passed onto the area manager to investigate further. 

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Asda tyres order fitted by Protyre

My son attended Protyre for the fitting and was told that the tyres ordered through Asda had not arrived. As a result, he was sold more expensive tyres directly by Protyre. It was later confirmed by Asda that Protyre did in fact have the correct tyres in stock at the time, and these should have been used for his booking.
Protyre have since accepted this was a mistake (after I called them they didn’t call me)and refunded my son the difference in cost. However, I remain concerned about how this situation arose in the first place, as he should never have been sold alternative tyres when the correct ones were available.
Why didn’t they check their stock for the tyres ordered originally?

10 January 2026
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Dear Paul Jackson, 

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Middlewich branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

In the snowy weather tyre got damaged

In the snowy weather tyre got damaged, booked time slot for following day with purchase of tyre, unfortunately the weather was too bad to get to the garage, rang up and they said they understood and rebooked it for the next day. Great service from them, hassle free
Cheers

14 January 2026
Rated 5 out of 5 stars

MOT CHECK

On time, done while I waited in comfortable office with courtesy coffee.

31 December 2025
Rated 5 out of 5 stars

Fitted us in at very short notice

Fitted us in at very short notice
To repair a punctured tyre

2 January 2026
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Ruth,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlewich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good experience

Friendly staff, prompt service, waiting area smartly decorated, good coffee provided, low price for mot. Good experience all round.

9 December 2025
Rated 5 out of 5 stars

Staff was very friendly and helpful

Staff was very friendly and helpful. Also got a great cup of coffee while waiting for the service to be done.

5 December 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Mrs Joubert,

We appreciate your positive feedback! We're so glad you found our team in centre helpful and friendly, and that you enjoyed the coffee while you waited for your service.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service and friendly staff ...

I had a slow puncture on a tyre that was almost new (500 miles), so I was very relieved when the tyre fitter told me it could be repaired, saving over £200 compared with replacing the tyre.
Great service and friendly staff.
I will definitely use Barry and Wilkinson (Protyre Middlewich) in future.

5 December 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Simon,

We appreciate you taking the time to leave us this 5-star review. We're happy to hear that you were satisfied with the service you received at our Middlewich branch and that we could repair your tyre. We look forward to seeing you again in the future!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Mot appointment

Staff very friendly and helpful

8 December 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Carole,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlewich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Booked car in for MOT

Booked car in for MOT , done on time .
Very friendly staff.

3 December 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Paul,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlewich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

good service

1 December 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Mr Brooker,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlewich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The service I received was very good

The service I received was very good, but reviewing the product online afterwards I think it was maybe a little expensive.

17 November 2025
Protyre Autocare - Middlewich logo

Reply from Protyre Autocare - Middlewich

Hello Brian,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlewich branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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