Protyre Autocare - Portsmouth London Road Reviews 

1,468
•
TrustScore 4.5 out of 5

4.6

468 London Road, Hilsea, PO2 9RN Portsmouth, Hampshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Like most people I work a full week, booking an MOT for a late afternoon, after work is near impossible, a Saturday morning is like a month in advance, Protyre are open for MOTs on a Saturday afternoo... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my visit to Protyre Autocare on London Road, Portsmouth. The staff Samad John Joe were friendly and welcoming from the moment I walked in, and they explained everything clearly wi... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of Trail Attack 3 at a reasonable price fitted to loose wheels, booked a time slot and all done in around 40 minutes, no damage and balanced. Some want ride in and ride this is OK if fit... See more

Company replied

Rated 3 out of 5 stars

Tracking was adjusted as per your suggestion and agreed to pay the non-negotiable £48.00 and the recommended tyre monitor valves - another £30.00 to be told the track rod ends were heated up and to ke... See more

Company replied


Company details

  1. #9 of 23 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #25 of 55 best companies in Car service
  5. #8 of 20 best companies in MOT Centre
  6. #3 of 3 best companies in Wheel alignment service

About Protyre Autocare - Portsmouth London Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 468 London Road, Hilsea, PO2 9RN, Portsmouth, Hampshire, United Kingdom

  • 02392 694741

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,468)

35,124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website made pre booking new tyres…

Good website made pre booking new tyres simple. Fitting was swift and efficient. Good job overall.

23 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Tim​,

We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Really pleased with my visit to Protyre…

Really pleased with my visit to Protyre Autocare on London Road, Portsmouth. The staff Samad John Joe were friendly and welcoming from the moment I walked in, and they explained everything clearly without any pushy upselling. The work was done quickly and the price was fair compared to other quotes I'd had. My car's running great since. Would definitely recommend this branch and I'll be back for future work

23 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Mr Moe,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Like most people I work a full week

Like most people I work a full week, booking an MOT for a late afternoon, after work is near impossible, a Saturday morning is like a month in advance, Protyre are open for MOTs on a Saturday afternoon, a big plus for the normal working car owner, who doesn't want to take half or a day off work. Dropped, the car in for 1200 appointment, and had the phone call to pick it up at 130. very pleased with the service I received.

23 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

quick service and did all that i asked…

quick service and did all that i asked for

21 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Allan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always happy with the service i recieve…

Always happy with the service i recieve from protyre.
Customer service are so helpful and i trust them to make sure my car is safe and maintained. I will not go any where else.
Thank you for all being amazing.

21 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Mr Brown,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Samad

Had Samad sort me out. Top lad got the car in and out of the garage in no time. Highly recommend speaking to him about any car related issues

16 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Mr Smith​,

We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Staff great

Staff great, punctual, polite and honest. Couldn't ask for more.

16 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Mr Salt,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Poor Service

16 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Dear Fausto,

We're sorry to hear that you did not have a positive experience. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

OVERALL GOOD

Pleasant, nice to deal with.
Did good job 👍

9 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Jennifer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Bought a pair of Trail Attack 3 at a…

Bought a pair of Trail Attack 3 at a reasonable price fitted to loose wheels, booked a time slot and all done in around 40 minutes, no damage and balanced. Some want ride in and ride this is OK if fitter doesn’t fit the front wheel the wrong way round or over tighten the rear wheel bolts!

3 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello James,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Informative helpful and passed my car…

Informative helpful and passed my car on it firts MOT

5 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Andy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

great experience as always

great experience as always

22 December 2025
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Mr Ghimp,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Desperate on a bank holiday

Desperate on a bank holiday, no one else could help, but Protyre Portsmouth came to my rescue, first class service thank you.

31 August 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Lee​,

We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Speedy fitting time helpful staff

Speedy fitting time helpful staff, good tyre prices.

2 September 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Andrew,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Car booked in for 0900

Car booked in for 0900, car went on for new tyres at 0900. Couldn't fault the service.

31 August 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Roger​,

We would like to thank you for sharing your feedback regarding the service you received at our Portsmouth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Was very happy with service and advice

Was very happy with service and advice

31 August 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello John and Ivy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

All work was done on time

All work was done on time, and within budget.
Staff very helpful and informative.
Nothing negative to report.

28 August 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Christopher,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I won't use any other garage....good…

I won't use any other garage....good customer service

28 August 2026
Protyre Autocare - Portsmouth London Road logo

Reply from Protyre Autocare - Portsmouth London Road

Hello Dan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Portsmouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look