I needed a new tyre and this was ordered for next day delivery. Unfortunately this was delayed but the manager did his best to get the tyre changed promptly when the tyre eventually arrived. The trac... See more
Company replied
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See what reviewers are saying
Very efficient service from start to finish, friendly staff explained what work my car needed, booking process very easy and straightforward you can book online or give them a call.
Company replied
Excellent service. Very welcoming and polite staff and my ad-hoc request for a tyre check was fitted in without any fuss for a little bit later that morning. Faulty valve replaced FOC. So goo... See more
Company replied
Called Protyre instead of trying to book online, as I was hoping for a repair on my slow puncture rather than purchasing a new tyre upfront. Phone answered quickly and they were able to see me same da... See more
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Wells
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Webbs Close, West Street, BA5 2HW, Wells, Somerset, United Kingdom
- 01749 673352
4.7
Excellent
2k reviews
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Very helpful staff
29 October 2025
Reply from Protyre Autocare - Wells
Hello Joan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and great price for…
Excellent service and great price for the tyres
25 October 2025
Reply from Protyre Autocare - Wells
Dear Mr Pidgeon
We appreciate you taking the time to share your positive experience you had with our team at our Wells branch.
We're so glad you were happy with our service and prices!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Quick service after contacting the…
Quick service after contacting the company. Very pleasant staff. Good, well informed advice.
22 October 2025
Reply from Protyre Autocare - Wells
Dear Satisfied Customer,
We appreciate you taking the time to share your positive experience you had with out team at our Wells branch.
We're happy to hear that you received quick service and well-informed advice from our pleasant staff.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre wells has exorbitant prices for…
Protyre wells has exorbitant prices for tyres, double vat collection. Collecting vat for tyre that was already sold with vat included 20% higher.
27 October 2025
Reply from Protyre Autocare - Wells
Dear Eddy,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Wells
Hello Mr Curtis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My car underwent
My car underwent a MOT. The staff were excellent, my car was ready for pickup at the time promised I even received a phone call to inform me that my car was ready for pickup. It's the first time I have used them for MOT and definitely not the last time.
24 October 2025
Reply from Protyre Autocare - Wells
Hello Glenn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Damaged TPM sensor, ignored calls, and no accountability – I won’t return
had both rear tyres replaced at Protyre Wells in December 2025. Immediately after, I noticed the rear tyre pressure display was behaving erratically and flagged it with the branch. I was told it was likely weather-related and dismissed.
One month ago, Porsche Bristol diagnosed a cracked rear TPM sensor—clearly damaged during tyre fitting. I had to pay for the replacement myself.
What’s worse: no one at the branch ever answers the phone. I tried multiple times over weeks. Even when I visited in person, I saw staff ignore ringing phones. The new branch manager said he’d speak to his manager, but later dismissed the issue with irrelevant MOT excuses. It was clear they had no intention of taking responsibility.
I’ve completely lost trust in this branch and will never bring my Porsche—or any car—here again.
26 December 2024
Unprompted review
Reply from Protyre Autocare - Wells
Dear Kayvan,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Sorted out straight away back on the…
Sorted out straight away back on the road excellent service
22 October 2025
Reply from Protyre Autocare - Wells
Hello Denis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre can not service hybrids fully
I have a hybrid. Protyre say on website they can service hybrids but when I ask if they can do the updates required no they cannot. They say only the manufacture can. This means that they cannot really do a full service.
Update - Protyre did contact me and investigated the situation. They came back and said that they could not do updates as only Renault garages had access to this. So fine if there are no updates required but otherwise it is a trip to Renault/
16 October 2025
Unprompted review
Reply from Protyre Autocare - Wells
Dear Jane Seymour,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Wells
Hello Bernard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great on the spot service
I called in on Saturday morning. The team quickly assessed my needs and had the car ready by lunch time. Great service. Thank you Wells Tyres.
15 October 2025
Excellent service
Very professional and efficient also very good communication - thank you for good job well done
10 October 2025
It was Hassle Free.
15 October 2025
First class service
The person in reception was very kind and helpful and explained in detail what had been done during the service and what I needed to look out for next time, on an advisory basis. First class work throughout, would thoroughly recommended to others.
10 October 2025
Everyone was extremely helpful
6 October 2025
Reply from Protyre Autocare - Wells
Hello Mrs Robrecht,
We're glad to hear that everyone in centre was helpful! Thank you for your positive feedback; we appreciate it very much.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Wells
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Wells
Hello Berni,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Top notch service and friendly
Top notch service and friendly, helpful staff. Would recommend 100%
30 September 2025
Unprompted review
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