Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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I popped in to see if Ben was there as he's been highly recommend to me. Unfortunately he doesn't work in the bay. And the young men were messing around. Is it possible to have Ben's number?
Arrived for appointment, car went straight in no waiting around, tyres were changed and I was on my way. Great service, no faff, staff were very friendly all very hot due to the weather - excellent.... See more
Company replied
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #23 of 53 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.6
Excellent
2k reviews
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Very good and friendly service
24 July 2026
I popped in to see if Ben was there as…
I popped in to see if Ben was there as he's been highly recommend to me. Unfortunately he doesn't work in the bay. And the young men were messing around. Is it possible to have Ben's number?
21 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Protyre Westbury
Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their advice and knowledge but still turned the job round pretty quickly. Very happy, wouldn't hesitate to recommend.
T.D.
21 July 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My MOT was performed promptly at the…
My MOT was performed promptly at the time arranged
Good customer service
22 July 2026
Reply from Protyre Autocare - Westbury
Hello Mrs Nixon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
No problems
22 July 2026
Worst service ever!!!
1/5 Stars – Avoid at all costs! Dishonest, lazy, and incompetent.
If I could give zero stars, I would. As a former mechanic, I know standard garage practice inside and out, and this place is an absolute disgrace to the trade.
Here is the breakdown of their utter failure:
* Two Weeks for a 10-Inch brake Pipe: My car failed its MOT on a rusty brake line. We agreed on an hour of labor and a retest. After two full weeks of me chasing them, nothing had been touched.
* Fabricated Issues & Broken Promises: To cover for their total lack of progress, they tried to claim I needed two additional brake lines done. When I finally got the car back, I inspected it—they had only replaced a single 10-inch section.
* Amateur Workmanship: On the drive home, there was a terrible rattling and scraping from under the car. I put it up on the lift at home to find they had physically bent the exhaust heat shield and left it resting directly against the exhaust box. Complete laziness and zero quality control.
* Ripped Off on Retest: To top off two weeks of horrible communication and shoddy work, they double-charged me for the MOT.
They thought they could pull a fast one, fabricate extra work, and hand back a sloppy job. Little did they know I actually know how to turn a wrench and check underneath my own vehicle.
You got a few extra quid out of me today, but you’ve lost my business forever, along with anyone who ever asks me for a garage recommendation. Do not bring your car here unless you want your time wasted, your wallet drained, and your car returned with new defects.
21 July 2026
Reply from Protyre Autocare - Westbury
Dear Mr Kolarov,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service as always at a good price
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Mr Barkwill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A Review by Stella Leeder
A Review by Stella Leeder
On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered.
The next day I sent an email and from then on the service and attention I received was second to none. That same day a technician came, the low loader took my car away for a full diagnosis. My car was returned to me the next day at lunchtime. All the staff involved were helpful and kept me informed of progress. All this was at no cost to myself, an excellent service.
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Have used you for many years with no…
Have used you for many years with no problems and always great service
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Once again i had an emergency and…
Once again i had an emergency and they.pulled it out the bag. A nail in the tyre was quickly replaced before a long motorway journey. No hassle. Quick and trustworthy. Thank you.
17 July 2026
Reply from Protyre Autocare - Westbury
Hello Cheryl,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A very positive experience!…
The person who fitted the motorcycle tyre to the loose wheel from my Ducati, was communicative, careful with an expensive item and took time to prepare and complete the fitting. As he appreciated, motorcycle owners are particularly exacting customers and I was impressed by his attitude. A very good advert for Protyre and a location I will definitely return to and highly recommend to others.
13 July 2026
Reply from Protyre Autocare - Westbury
Hello Anthony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Two tyres changed on my car
Two tyres changed on my car. Manager moaning about being busy as a result of the Trowbridge branch being relocated, but only two other people waiting and much chatting going on in the office. On my way home I was phoned by the manager to say that he had given me someone else's wheel-lock nut, so I had to return. Still moaning about being busy. I went back a few days later to have the torque settings checked - still moaning. Kept waiting again despite only one vehicle being worked on and three mechanics. Eventually the job was done with the mechanic asking me what was wrong with the tyres. Former customers of the Trowbridge branch should be aware that the old branch has been taken over by Seetyres together with, it seems, their extremely efficient staff. In short, avoid at all costs.
17 July 2026
Reply from Protyre Autocare - Westbury
Dear Mrs Davis,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Happy chappie
Arrived for appointment, car went straight in no waiting around, tyres were changed and I was on my way. Great service, no faff, staff were very friendly all very hot due to the weather - excellent.
15 July 2026
Reply from Protyre Autocare - Westbury
Hello Adam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tracking adjustment
Was made to feel welcomed and the work was carried out professionally even though they had a little trouble undoing the trackrod end's
15 July 2026
Reply from Protyre Autocare - Westbury
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Super easy to book
Super easy to book, drop off and collect.
Communication and service was great!
13 May 2026
Reply from Protyre Autocare - Westbury
Hello Adam,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Straightforward MOT
Easy to book online.
Welcoming and helpful staff.
Efficient MOT completed, reasonable price.
13 July 2026
Reply from Protyre Autocare - Westbury
Hello Erin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked online for 2 motorcycle tyres to…
Booked online for 2 motorcycle tyres to be fitted to loose wheels for a appointment at 4pm on the 29th June, Arrived on time to be told the fitter of motorcycle tyres wasn't working that day no apology just told to leave wheels and he would do them when he was back in. Got a phone call 2 days later to be told he'd broken the tyre pressure sensor and would have to order a replacement. I had to call a week later to be told they were ready. It's a shame that Protyre Salisbury don't do motorcycle tyres as the service you receive from them is excellent.
10 July 2026
Reply from Protyre Autocare - Westbury
Dear Richard,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service
Excellent service. Everything was handled quickly and efficiently, and all the paperwork was completed without any hassle. Everything was exactly as expected. I highly recommend them.
15 April 2026
Reply from Protyre Autocare - Westbury
Hello Roman,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Feel let down.
Despite me clearly saying which tyre to change and even offering a word of warning about the steel cords protruding in a bid to help the fitter avoid injury the wrong tyre was removed. I was told however that this tyre had a bulge and should also be replaced. I found this strange as I was made aware of the original issue at the vehicles MOT. They did not mention any other issues. This is a garage I have used for many years for repairs, servicing and MOTs. I asked for the removed tyre to take back to them and was told now the tyre is off the bulge would not be visible. They agreed but like me were surprised they had missed it in the 1st place. Your employee did charge me the same price for the 2nd tyre as I paid for the 1 ordered on the Internet but I was surprised on closer inspection later that this included a charge for environmental disposal. As I said I asked for the offending tyre so I could show it to my garage so I would be disposing of it.
This was my 1st visit having been redirected from Bathwick Tyres, Trowbridge another business I have returned to regularly.
8 July 2026
Reply from Protyre Autocare - Westbury
Dear Mr Brian Daniels,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
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