Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... See more
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I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... See more
Company replied
Always lots of choice of tyres both in size and price wise, if they don't have your tyres in stock they'll have them next day. Used Protyre/Gates for many years now, they've always got the job done qu... See more
Minor shake on steering wheel when approaching 66 mph following fitting of two new front tyres. Returned a couple of days later, wheel balance was promptly rechecked and corrected without a fuss and... See more
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #24 of 54 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.3
Excellent
1k reviews
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I booked an appointment for 9:30am
I booked an appointment for 9:30am, arrived on time, and still had to wait until 1:00pm before my car was finished. Waiting three and a half hours despite having a booked time slot is completely unacceptable.
To make matters worse, the tyres were fitted incorrectly. They are asymmetric tyres, but they were installed the wrong way around, with the “Inside” side facing out. I had to return to have them corrected, and there wasn’t even an apology for the mistake.
Very poor customer service and a disappointing experience. When you’re paying good money, you expect professional workmanship and respect for your time. Unfortunately, I received neither. I won’t be using Protyre again.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Workington Lillyhall
Hello Graham,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Took my car up for its MOT services…
Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that time, as it was more work than I anticipated , but that has helped me out and the staff were brilliant and helpful
Highly recommend
13 July 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Susan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I pre-booked my car for its MOT and…
I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I could collect the car as it had passed after approximately an hour. No issues with Protyre services I often use them. Good experience again, thanks.
10 July 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Rodney,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Leadbitter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Did exactly what they said they would…
Did exactly what they said they would do . Polite and attentive to my needs
3 July 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Dave,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good tyre service
Very good tyre service, easy and quick to book, good price and professional fitting.
25 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great support and advice from the team
3 July 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Rachel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good quality service
26 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre replacement.
I had the car booked in for 9.30am and did not leave until 11.30 am . Then I had to ask the reception to chase up the job. It was only changing two tyres and rear wheel alignment.
29 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Andrew Burt ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Never any issues with Gates
Never any issues with Gates. Thats the local term fot this garage.
26 June 2026
Friendly and helpful
Friendly and helpful - payment plan which was very helpful as the MOT ended up costing a lot more than expected .
24 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Customer,
We're so glad our payment plan was helpful and made a difference for you.
Thank you for your kind words!
We will look forward to welcoming you again at our Workington Lillyhall branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Could be improved by not charging…
Could be improved by not charging customers double the price for parts found cheaper on all other parts websites. Wont be returning here.
17 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Andrew,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Poor customer service, waited hrs for fitting
Twice in the past 3 weeks I’ve booked a time slot via the website to have 2 x 2tyres fitted.
On both occasions I’ve had to sit in reception for over 2 hrs to wait for fitting, despite my allocated booking slot.
The receptionist state they don’t know who is coming and have no knowledge of time slots as they are done on line.
The tyres are a good price and fitted well but the customer service was terrible with no regards for customers sat waiting for hours to have the tyres fitted.
Staff don’t seem bothered about the customers and despite complaining on-line and being told they would investigate the complaint, I’ve heard nothing in 2 weeks.
Good price, poor service and I’d rather pay a little more and have my customers appreciated
I won’t be going here again and heard other customers say the same slagging off protyre and blackcircles
9 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Phil,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Paul agnew,
Thank you for your kind words!
We are delighted you had a positive experience with our team at our Workington Lillyhall branch.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Helpful and best price
19 June 2026
Great service
I have always found I receive excellent service here. They were very busy on the day I brought my car but still managed to fit me in and sort the problem.
13 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
three hour wait to change a tyre!
I booked a 10:30 slot, Then had a three hour wait to change a tyre!
15 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Stewart,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
So quick and easy to book and get me…
So quick and easy to book and get me tyres. Always exempt service
12 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Emma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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