The original response to my call for help was courteous, prompt and helpful. Unfortunately the repair that was carried out collapsed within 24 hours, but the team responded exceptionally quickly to my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to Gates tyres at Lillyhall. Super fast and friendly service for my MOT. Booked online super easy. Checked the car in in a few minutes max and headed out instead of waiting. Got a call about an h... See more
Company replied
I had no appointment, but had a puncture that would make my journey home difficult. Staff we very helpful and found a slot for someone to fix my tyre. There were some additional problems identified t... See more
Company replied
Very helpful and great with sorting out my tyres when I’ve had issues, I always get good advice as well on things to look out for or when things need checked, thanks guys!
Company replied
Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Workington Lillyhall
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Adrian,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team in centre.
We appreciate your business and hope to see you again in the future.
Best regards,
Eddie
Customer Care - Protyre
GREAT SERVICE FROM A FINE TEAM .
HAVING USED THEM MANY TIMES I HAVE ALWAYS FOUND GREAT SERVICE GIVEN PLUS A MOST FRIENDLY TEAM WHOM PUT CUSTOMERS FIRST AND KNOWING THEY DO THE JOB WELL TO A HIGH STANDARD AND A NICE PLACE TO WAIT IN RECEPTION AREA THANK YOU TO ALL AT THIS LILLYHALL GATES TYRES . 01/09/2026 .FROM BARRIE A GENUINE CUSTOMER .
26 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Barrie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Jenny,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Phyllis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They changed the wrong tyre even though…
They changed the wrong tyre even though I clearly stated front passenger side. However they did apologise and corrected their mistake immediately.
It might be good idea to let the customer speak directly to the mechanic involved to confirm the work required rather than it being passed on to them by someone on reception and therefore avoid any misunderstanding.
28 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Bernard,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Pauline Graham,
We're sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Very helpful member staff in giving me…
Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable
26 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Val,
Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and professional in assisting you with your tyre choice, and that you experienced fast service for your new tyres. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
My appointment was in time
My appointment was in time , staff was helpful and kindly looked after my brand new alloys. Tyres have been fitted and since I have a very smooth drive.
I will use them again in the future.
22 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Gabor,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team. We are especially pleased to hear your alloys were looked after and you are enjoying a smooth drive.
We will look forward to welcoming you again in the future.
Best regards,
Eddie
Customer Care - Protyre
The usual great service.
24 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello William,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Price and service excellent wife’s car…
Price and service excellent wife’s car mot this time
Promo code worked a treat
21 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Allan,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Ineffective on line booking system
I booked the appointment on line however when I attended the booking clashes with bookings conducted direct with the garage, so it appears the online diary doesn’t align with the garages. This is inconvenient from a customer perspective as I had to wait considerably longer for the work to be done. Far from ideal. However what I will say is the standard of the work was good.
19 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Shaw ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Disrespectful staff, decent prices
Extra star for the price as it was decent, but took my car in for its MOT and I was very disappointed by the customer service. Took it in, told it’d be done by 10am, and rang up half hour or so after to check on the progress as I’d not heard back - put on hold for a while and cycled through a load of different members of staff, one of which swore over the phone ‘f***, s***, I forgot about your call,’ which was obviously very unprofessional.
Got told just that my car failed its MOT but not on what basis, had to ask leading questions to get a response. Asked what size my tyres were when they had my car there - you’ve just been working on it, you tell me! And when I said I wasn’t sure ‘oh bless you, of course you don’t’. And finally picking up the car, the lad at the front desk was extremely standoffish and downright rude when asking which was mine, told him the reg, ‘yes, but what car is it?!’ in a very patronising tone. Safe to say I won’t be coming back. Most of the staff are unnecessarily condescending to young women and just disrespectful.
19 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear BW,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Good customer service
Good customer service. Especially that guy in Workington. I was impressed .
18 May 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Obi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff where friendly
The staff where friendly, wait wasn’t that long and staff where polite when I had tyre size incorrect
14 August 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear Eric Dwyer,
Thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Workington Lillyhall delivered this to you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre.
Booked car online for a MOT easily to…
Booked car online for a MOT easily to follow instructions car failed on a wore middle exhaust which I knew about in advance.they gave me a price to replace it .I was happy with the price .Good service 👍
10 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Ronald,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful staff told me everything…
Really helpful staff told me everything I needed
They are a credit to your company
12 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Waite,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Parr,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They put on the wrong size tyres!
They put on the wrong size tyres! I've got a BMW 840i and they put on tyres for a Citroen 2CV. Made the car handle really scarily.
5 August 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Marc H ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.