Psicon Reviews 

Absolute scam of a company. These people are clearly only interested in generating revenue for themselves. Assessments are incomplete, rushed and evidence is not looked at by them. Huge waits and appointments being cancelled. Please avoid there are much better providers out there who actually care and support families.

Professional,explaining everything I needed Rob was very helpful throughout the transfer

We had the assessment with a lovely lady called Raquel, from the very start of the appointment Raquel was very personable and brilliant with my 10 year old son. It was a very thorough session and at the end we got the diagnosis we were hoping to in time for our son to start secondary school being understood and making the transition smoother.

Easy initial forms to fill in and shorter wait times to be assessed.
I had an appointment with Dr Khalid, who was wonderful and made me feel at ease.
Wait for medication has been over 3 months now and I have had limited communication despite emails sent to them. Up until this point I couldn’t fault Psicon.

I have had such a good experience with Psicon. Dr Nabil who did my assessment was so kind and warm and really put me at ease. She was so good when my mum couldn't come and re-scheduled within a few days. I am so grateful that the process was straightforward. Albeit nerve wracking.

Had my son's ADHD assessment with Rakel Morenike this morning and she was absolutely brilliant in her assessment. Adapted her style of questions and methods to assess my busy 9 year old son. Gave plenty of advice afterwards and a debrief

We had an overall great experience with Psicon. The people we dealt with at every step we wonderful and polite. The Basingstoke site we visited was a calm and peaceful location for our visit so despite a long journey once we arrived we both felt very comfortable. The Dr we spoke to via video call was brilliant with his explanations and advice. The service was really very good. I would and have recommended this service. There are long wait times but you are treated very well.

I was seen by Dr. Demilade Agbeleye and she was absolutely fantastic, really reassured me and took time to understand and clarify everything during my appointment, absolutely fantastic experience especially after much anxiety awaiting this appointment she completely put me at ease and the whole experience was very relaxing, couldn’t recommend or praise her enough! I am very grateful to have been seen by her as her whole approach definitely helped me with the whole diagnosis process even after she confirmed my diagnosis she gave me time to ask her questions and also gave me reassurance and pointed me in directions for support groups or ways to access other information! Thank you very much to the whole pscion team and by Dr. Agbeleye.

We accessed Psicon through the NHS Right to Choose pathway for autism and ADHD assessment for our daughter.

While the autism assessment itself was positive and resulted in an ASD diagnosis, we were left concerned by aspects of the ADHD assessment process.

At referral stage, Psicon agreed to accept multidisciplinary professional evidence in place of a school report because our daughter had only just moved schools. We therefore submitted detailed reports including NHS community paediatrics, extensive educational psychologist report, SEMH outreach support and SEND services input. However, during the ADHD assessment process, we were later told by the clinician that these reports would not be considered and were neither relevant or important and that a brief school report was required instead. We then had to arrange for this to be done and wait two further weeks for the ‘conclusion’ meeting.

Because schools questionnaires offered so strongly to ours, I suspect through masking, we were told that where parent and school reports differed significantly, the QbCheck became the “deciding factor.” This was concerning given that the QbCheck was completed at home at my kitchen table rather than under clinical conditions, and additional observer comments regarding fidgeting and movement did not appear to have been meaningfully considered.

Concerns regarding masking, particularly in autistic girls, also did not feel fully explored with situational hyperfocus being completely dismissed. During the consultation there was repeated implication that the ASD diagnosis should effectively be sufficient in itself, alongside questioning why we would seek an ADHD diagnosis if we were not pursuing medication.

Our concern is not simply that our daughter was not diagnosed with ADHD, but that we left the process without confidence that all relevant evidence had been fully considered or clearly explained.

We subsequently submitted a detailed formal complaint regarding the assessment process and handling of evidence. Unfortunately, rather than addressing the concerns raised, the response focused solely on the appeals process and appeared to assume we were simply disputing the diagnostic outcome, despite our complaint being specifically about process, fairness, and evidence handling.

When asking for our complaint to be acknowledged we have been repeatedly ignored for some weeks now.

Maybe the appointment being done at 5pm on a Friday night was part of the decision making criteria. It certainly felt as such.

We feel Psicon could improve by:

* ensuring multidisciplinary evidence is consistently considered throughout the process
* recognising the differing presentation of ADHD in girls and autistic children
* improving transparency around how evidence is weighted
* and responding more effectively to formal complaints raised by families.

Psicon were so easy to deal with from start to finish. Staff were friendly and professional and accomodating for all needs. I highly recommend.

Fantastic service, understanding and empathetic I would highly recommend these. Only took approximately 14
Weeks from first referral to a diagnosis
Thank you so much

Very relaxed atmosphere and although the assessor was watching my son to see what he did, my son wasn't aware of this, therefore behaved as he normally would. The assessment date came through a lot quicker than expected which was really good. Overall a very good experience.

Really quick process and assessment completed within 4 months of submitting referral forms.
Fab assessor who listened to all of the concerns and gave great advice.

This is a great company less that a years wait from application to diagnosis, kept me well informed while i waited, the assesment was very friendly during a very stressful time cant fault from start to finish

I was talking to a lady on the phone called Dulcie, and before I spoke to her, I felt so overwhelmed, with everything, as I have recently been dignosed with ADHD and Autism, with everything else I am going through, she was so kind, and calming, very very helpful, texted me things, and just made me feel bit better and my situation. Thank you so much, I cant thank you enough

The whole team from booking clerks down to the health professionals. The booking team explained what can be expected from each stage of my child autism appointment. During part a of the assessment we were made to feel welcome with adults being able to have a tea or coffee whilst my child was in for assessment during part B the Dr was so attentive and compassionate it made me feel heard as a parent. The process after with waiting on report was clearly explained in email and a resource pack was sent via email which will be of use to some parents. Thank you for being so kind and compassionate.

All interactions with staff members were positive. We felt listened to and felt that a thorough assessment was made. I did not feel rushed. I felt that our child was also listened to and very much involved in all discussions.

The only downside was the lack of forward planning of appointments.

The application process was very smooth and simple. The waiting time was given as 1 year but my daughter was assessed in 6 months. The assessor was an incredibly kind, happy and reassuring lady and the assessment was a pleasure.

My son has been struggling for years now and finds it very difficult talking to people. This morning he had his adhd assessment. He was reluctant to join the meeting. Rakel was amazing. She put no demands on him and said he was welcome to join us in the meeting when he was ready. He did manage to join for a small amount of time. He’s not good with eye contact, so Rakel wore an eye mask which was a brilliant idea, my son was more willing to speak. The whole time Rakel made us both feel relaxed, listened to and not judged. For the first time in years, I feel that my son was truly seen and heard. Thank you Rakel.