Public Reviews 

They are totally unprofessional company. I bought a freezer with a recycling program they took my old working one they brought a wrong one and they NEVER called me back. After my several calls and one week later rhey brought the right device without telling me how they will solve the issue and how they will pay the loss of the damaged food and one week of leaving without a freezer. Do not trust them do not buy from them at allm

That is tragic. I order a book and i need to wait 20days in order to pick it up from the store.
Need to notice that book is on stock.
Also i find terible that the dont let you pay to the store when you make an online order.

Bought set of books for my KID for school (19 books). They didn't sent me one book and I have contacted via online claim procedure then via phone and still nothing. I filed my claim on August 30th and now on September 8th nobody is coming back to me with any answer. Their customer service is absolutely zero, unacceptable

expensive compared to competitors and bad costumer support

Almost everything I buy from Public doesn't work straight from the box. Unfortunately, their answer/solution is to have your brand new item repaired. Why should a brand new, never been used product need repairing - its doesn't bode well for the quality of the product if it doesn't work straight from the box. Don't waste your money on their substandard products or service. They clearly dont care about the customer, just their money

Ordered 2 books, the estimated time of arrival was 2 weeks, a month went by without any communication from them. I sent them three emails and they never responded, had to call them two more times to cancel my order and get my refund...Awful experience.

Their stores in Cyprus have horrible customer service. I was actually told by the employee he was doing me a favour. Now I have an item that is useless and he would not help with. Usually shop a lot at this store but never again.

Do not order online,
If you item is lost or something happen with it they will never send you one new or refund you

Worst e-commerce experience. Order placed 2 weeks ago (and paid) for a product which was tagged as available for next day delivery. Failed to deliver on promised date so the order was cancelled. Two weeks later and the product has not yet returned to them by their 3pl so they cannot proceed to the credit of the my order. Moreover their cc agents are completely rude.

I ordered two and a half weeks ago a book and a puzzle for my niece for easter. Both of the items were displayed as available on the website. The order never arrived and the reason was the items were "out of stock". Andc I received no warning whatsoever.

My order was canceled after a week due to lack of products.

45 days after tv shop they don’t send me coupon of 500€.Every week lies and it is the worst buying experience at my 36 years old

I ordered a tv from public (Cyprus). I picked the closed box from the shop in Larnaca Metropolis Mall and at home I realised, that the product is damaged, the screen is completely broken. Immediately I brought back the product to the store and reported the problem. The customer care clearly didn`t believe me. They have sent the tv to the service to get a proof, that it wasn`t the customer (me) breaking the screen! They wanted to check the running time of the tv, despite i told them, there was no running time, as I got the product already damaged. I paid 499eur for that tv! It was terrible and very offensive, that instead of offering another tv or refund, they started questioning my words. I know that the customer may not always be right, but to avoid these offensive actions against customers, start opening and checking the box of all products together with the customer (before leaving the shop), to make sure that everything going out of the shop is in perfect conditions.

Not good at keeping up timeframes when using the eShop.
Twice now I ordered "available" books on line and after changing delivery dates I was informed that they were not available

I ordered 4 items and received the 2 of them only while on their end seemed as fully delivered. I called them about 4 times, I sent email and after one month +, neither refunded me nor sent the 2 remaining items. While in the past I did not have similar issues after this non existent customer support, I will never buy anything else from them. Its ok until you have actually an issue, then good luck... the amount thankgod was really small but still is not the amount (which I paid anyway) but the experience and the scam.. Even if they did not believe I was saying the truth if they had a serious inventory they will see that they could find the issue.

They use Black Friday offers as a clickbait. Their common practice is Black Friday order cancellations.

BLACK FRIDAY DAY. I MADE AN ORDER OF AN ITEM THAT WAS IN STOCK IN PRICE OF 44 EUROS. WHEN I PROCEED AND MAKE THE FINALLY PAYMENT THERE WAS A MESSAGE THAT THE ITEM IS NOT IN STOCK. I SEND MESSAGE TO CUSTOMER SERVICE. THE ANSWER WAS THAT THE ITEM IS IN STOCK BUT IN PRICE OF 448,99 EUROS. WORST CUSTOMER SERVICE. FAKE PRICES. DONT EVER BUY ANYTHING FROM THIS COMPANY.

I ordered a printer and made the mistake not to ask invoice for this. Immediately after the delivery i called them to correct my mistake, thet assured me that it would be ok. After i took the product i contacted with them to ask the invoice, they assured me that they will fix it. After 2 months and many many calls nothing happened. They just don't care.. Pity for one of the biggest shops in Greece

Public.gr basically stole money from me. After trying to buy few products on there website with a cupon I got from work, the system confirmed and received my cupon but didn't complete my purchase. Just got stuck.
So I called their customer service. I had to explain my case to 5 different agents in 5 different times that I call. Each time the agent told me he is transferring my case to another department and that they will call me back. NOTHING!
I calles so many times, they say the same thing and do nothing. Just took my money from the cupon and disappeared. Never buy with this company!