Pumpmaster Ltd Reviews 

All staff spoken to in the office were really helpful and did exactly what they said they would do. Result: early morning visit next day from most pleasant and efficient engineer Ramon. Old Saniflo replaced within an hour and all working smoothly. Great to receive such efficient help and service when faced with a sudden serious problem! Totally satisfied - so reassuring to know such a reliable company is out there in case of emergencies.

Saniflo problem and there are few things worse than dysfunctional toilets! I contacted Pumpmaster mid afternoon and had an engineer arrive at 9.30 am next morning. He not only diagnosed and sorted the problem, but did so with astonishing speed and efficiency, adding useful advice about better maintenance and ways I could achieve this, all in a cheerful and engaging manner. Thank you so much!

Super service, Ryan came within an hour of me phoning PumpMaster. My faulty (old) unit was replaced in less than two hours. All in all a super service from PumpMaster and Ryan the engineer.
Doug Barton, Wokingham.

Ryan attended our site today, to free a blocked macerator, not the most pleasant of jobs! Ryan was polite, well presented, had excellent customer service skills and completed the job with a smile on his face, he deserves recognition for his professionalism and competence over such a difficult task.

Thank you Ryan

Darren H arrived on time having already phoned to let us know when he would arrive.
Explained our Saniflo was old and as we were thinking of maybe connecting to the mains suggested we leave it as it is but if we need a product in future talked us through our options.

All good!
The engineer came on time and serviced our Saniflow. He was friendly and professional and therefore we will look to use Pumpmaster again for the annual service next year.

Ryan, PumpMaster Engineer, visited today to repair Saniflo. Absolutely first class service. He is a real professional, a charming young man and a great credit to the company. Delighted with the service and wouldn't hesitate to recommend to anyone. Thank you so much.

Top class service. Spoke to an advisor yesterday, an engineer visited today. I was hopeful of a repair rather than a complete replacement and Noel did his very best to make that happen. He explained the process and operation of the macerator and what items needed to be replaced. He is a great advert for PumpMaster. The macerator is working rerally well now. Thank you Noel for your prefessional attitude and service.

We had an engineer by the name of Mark Harris
(not Mark Burrows !!) arrive at our house on Friday 13th May and was an absolute credit to his company. I do not usually write such reviews , but was so impressed with the standard of service and Marks approach to his job that I felt compelled to do so...Great Job...

We were sent an engineer within two days. Fella called Ray Lake came today, he couldn't have been more helpful. Thank you

Fabulous company! Unbelievably efficient and do exactly as they say they will. I would never even contemplate using anyone else.
A special mention to Becki who has been especially helpful!
Thank you Pumpmaster. Keep up the good work and the good old fashioned Customer Service!

Awesome!!!
Had a brand new Sanislim to replace our 13/14 year old Sanislim in the ensuite. Wasn’t working after being refitted with my regular plumber. Pumpmaster sent out their local Saniflo engineer within 24hrs. The chap, Mark is such a gem. He is so knowledgeable and identified the foot switch issue instantly. Was under warranty as it was a factory issue.
Now running perfectly, whirring like a dream in only a few minutes. So polite, professional and honestly such a nice guy. Highly recommend Mark Burrows and PumpMaster (call centre staff are wonderfully nice too) it’s been such a perfect job. Thanks all!

Engineer Noel rang ahead of arrival as planned and arrived on time. He was courteous, knowledgeable and efficient in finding and fixing my problem.
Thank you all for your help 👍

Arrived on time. Engineer very polite and considerate.
Worked in a very organised manner. Explained in detail what the problem was and how to avoid it happening again. Excellent service throughout from booking to payment. Highly recommended.

Fantastic experience with Pump Master. Came next day - call out price was inclusive of fitting a new unit after motor failed in ten year old unit and could not be fixed (100% true as I was there and have technical knowledge to make this claim). Darren the engineer was the nicest and most helpful person I have dealt with in a long time. Nothing too much trouble and back up and running in less than 24 hours from initial call to company. Absolutely fantasic. I received a lot of useful tips for maintenance too. I don't really write reviews but I had to this time. Thanks to all involved.

I was very happy with the service from start to finish. The phone was answered quickly and my queries responded to well.
Darren rang 20 minutes before he arrived. He wore a mask and gloves which is good in a covid time.
He completed the work and explained clearly what he had done. Then I just rang in to pay by card. All very easy. Thank you.

Excellent service. Quick response to our request for a repair visit and the engineer this morning was prompt, courteous and efficient.

Lazy, sloppy.
I arranged for this company to repair a macerator in our attic. The repair man lost all interest when even before he examined the kit I refused to buy a new macerator at £751. He then did repair the old one but after removing the toilet he only put an old screw head back in one of the two holes. He knew what he had done as he tried to cover the screw with a plastic cap. The next person to sit on the toilet could have fallen over. I contacted this company to complain that this was a deliberate act only to be told that their workers do not have to secure toilets after having removed them. Dangerous (as we are retired), lazy and sloppy workmanship.

Excellent service and fair price. We were lucky to get a same day call out and Noel did an excellent job in repairing a blocked Saniflo pump in our basement kitchen. Highly recommend and would use again.