Awesome!!! Had a brand new Sanislim to replace our 13/14 year old Sanislim in the ensuite. Wasn’t working after being refitted with my regular plumber. Pumpmaster sent out their local Saniflo engine... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called pump master in to fix a Saniflo unit. Engineer Darren arrived on time was friendly and helpful. Warned me beforehand that it may not be fixable. Very knowledgable. Explained why the unit had f... See more
What can I say, I rang in a panic with problem unit on free tel no 0800 2922542 Call was answered quickly with a very friendly and helpful lady, they put me at ease and organised a speedy (Guildford)... See more
Phoned to give arrival time as agreed, Matt a very pleasant man, clean worker and explained exactly what was wrong and what was needed, done the repair quickly and left utility room tidy as he found... See more
Company details
- Plumber
- Appliance repair service
- Appliances customer service
- Pumping Equipment & Service
- Repair Service
- Small appliance repair service
Written by the company
We are a UK-based company specialising in the service, repair, and maintenance of Saniflo toilets, sinks, and shower pumps. With years of experience in the industry, our team of certified technicians is committed to providing reliable and efficient solutions for all your Saniflo system needs. Whether it's in a residential, commercial, or industrial setting, we take pride in delivering high-quality workmanship and exceptional customer service, ensuring that every job is completed to the highest standards. As a trusted name in the field, we offer quick response times, transparent pricing, and personalised service tailored to meet your specific requirements. Our goal is to provide our customers with peace of mind, knowing that their Saniflo systems are in the hands of experienced professionals.
Contact info
Manor Farm Offices, WR2 4BS, Worcester, United Kingdom
- 0800 292 2542
- info@pumpmaster.co.uk
- www.pumpmaster.co.uk
4.5
Excellent
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good honest company
Great service, phoned on Monday job done on Wednesday! price as quoted. Highly recommend!
10 October 2018
Unprompted review
fixed my loo and did not mind my poo
blocked my loo with wipes, these guys had no problem sifting through my poop and got ii woring again...the toilet not the poop..well worth the price ..no way i was touching my own poop
10 October 2018
Unprompted review
From the first initial call the service …
From the first initial call the service I received was flawless, the engineer arrived the following day in the morning. He managed to get the pump back up and running after a service. He was in and out of the house within an hour, and left my bathroom clean and tidy. Unlike most other call out companies he had the spares with him to sort the job out on the day. Highly recommended!
19 July 2017
Unprompted review
Poor response
Filled in the online enquiry form regarding a complete installation from scratch , only to receive an email saying :
For assistance with your Saniflo product, please contact your local saniflo engineer on 08457 65 00 11
I don't yet have a product and I don't wish to pay almost 2p per min to phone them. Very poor initial response and taking my business elsewhere.
5 July 2017
Unprompted review
Excellent service
If you have a Saniflo and something goes wrong, this company is the one to use. We've called them out twice when friends have thrown wipes down the loo (despite the warning notices!). The response is fast, the guys know what they're doing, and the charges, while not cheap, are reasonable and in line with any "call-out" service. The HQ is in Worcester but they cover the whole country.
17 September 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.