PureGym UK - Ashton-Under-Lyne Reviews 112

TrustScore 4 out of 5

4.1

Ashton Retail Park, OL6 6DJ Ashton-under-Lyne, GB


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Rated 5 out of 5 stars

Changed a lot since I last went 2023 looks great 👍 Like the look of the classes suitable for me however would like to see more GLC classes per week so I can book them in as some days unable to

Company replied

Rated 2 out of 5 stars

Equipment was fine and entry was ok, but it was so busy! till about 7:30 during the week is normal for it to be busy but at 8:30 I was still struggling to get any space. Not really a fault of PureGym... See more

Company replied

Rated 4 out of 5 stars

Well intentioned gym. Can be busy and hard to get on equipment...you have to grab opportunities. Members friendly staff a bit stand off-ish. The spin classes are extremely loud, it has affected my ea... See more

Company replied

Rated 5 out of 5 stars

Bodytone, Metcon, Spin, Circuits, & SWEAT 30 - Ellen, Craig, Beth (to name But a few!) Great classes, enthusiastic instructors. New refurb looks great too - love the functional area and studio loo... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Ashton-Under-Lyne

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Ashton Retail Park, OL6 6DJ, Ashton-under-Lyne, United Kingdom

4.1

Great

TrustScore 4 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Changed a lot since I last went 2023…

Changed a lot since I last went 2023 looks great 👍
Like the look of the classes suitable for me however would like to see more GLC classes per week so I can book them in as some days unable to

28 September 2025
PureGym UK - Ashton-Under-Lyne logo

Reply from PureGym UK - Ashton-Under-Lyne

Hi Susan - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions on the class timetable, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are glad to see you back in the gym and hope you enjoy your membership! Thanks, PureGym.

Rated 2 out of 5 stars

To busy

Equipment was fine and entry was ok, but it was so busy! till about 7:30 during the week is normal for it to be busy but at 8:30 I was still struggling to get any space. Not really a fault of PureGym but still made my session just more about finding a spot to workout, rather than actually working out.

9 October 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 4 out of 5 stars

Well equipped it was a red hot day…

Well equipped it was a red hot day outside but ok in the gym, managed to get on most of the machines

29 June 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

great experience

great atmosphere, professional team, clean, tidy, equipment always available, a great experience

25 June 2025
Unprompted review
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Andy, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

Straight forward to join.No problems

Straight forward to join.No problems, can't wait to get in the gym x x

19 June 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Angela - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 1 out of 5 stars

Gym is worn

Gym is worn, scruffy, dark and dingy looking.
Full of ghastly young kids who are cocky and arrogant and need some schooling.
Some of equipment is needing replacing.
It’s just not very nice at all.

14 June 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi, Thanks for taking the time to leave this review, we're sorry to see it's 1 star.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!

Thanks, PureGym

Rated 5 out of 5 stars

Puregym ashton fantastic

Great staff, great facilities, clean tidy, everything you need to enjoy your workout

22 April 2025
Unprompted review
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Andrew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Fantastic place

Fantastic place , do all the classes

10 March 2025
Unprompted review
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Michelle - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

It was nice and easy to sign up

It was nice and easy to sign up

26 February 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

I had a great experience

I had a great experience. It was a good environment and most of the equipment was free

18 February 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Kirsty - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

The Manager was so so helpful and very…

The Manager was so so helpful and very nice lady.

17 February 2025
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Reply from PureGym UK - Ashton-Under-Lyne

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 3 out of 5 stars

Bring back more circuit / functional area classes

New class timetable isn’t as good as it was pre Christmas. Lots of great classes removed or moved to a later time. Functional area classes were great and the classes had a great turnout before.

21 January 2025
Unprompted review
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Reply from PureGym UK - Ashton-Under-Lyne

Hi there - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our classes. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.

If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Clean can get on weights opening times…

Clean can get on weights opening times to for my needs

28 December 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Antony - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Fab gym!

Never feel intimidated walking into this gym, everyone is really friendly. PTs are brilliant in all the classes they take and understand what goals you want to hit.

28 December 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Sharon! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoy your classes with our PT's.
See you back in club soon! Thanks, PureGym

Rated 5 out of 5 stars

Really happy with the equipment

Really happy with the equipment. I only use a treadmill and a sit down bike

14 December 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Braham. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Pure gym

Go most days- there's always equipment available, its relatively clean and the temperature of the gym is good.

14 December 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Sarah - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

Good Gym

Good spacious gym

7 October 2024
Unprompted review
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Nadia! Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

Clear interface of website

Options on memberships and the promotion I got for discount.

24 September 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Ashley, thank you for taking the time to leave this review! We always appreciate and take on board feedback from our members. We’re delighted to see you are happy with our range of membership options and are happy with our pricing! Enjoy your workouts and have a great day! Thanks, PureGym

Rated 4 out of 5 stars

Easy website

Easy website. Prices have increased a lot though

1 September 2024
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Reply from PureGym UK - Ashton-Under-Lyne

Hi Lauren. Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.

Our membership rates will be dependant on a number of factors including location, running and rental costs. We do apologise for any inconvenience this has caused on your return.

In the meantime we do hope you enjoy your time with us! Thanks, PureGym

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