PureGym UK - Aylesbury Reviews 140

TrustScore 4 out of 5

3.9

Aylesbury Shopping Park, HP20 1DG Aylesbury, GB


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Rated 4 out of 5 stars

This gym located at very good place, always find parking spot next to the entrance. All equipment in very good condition and this gym have everything needed to do good training. Facilities are pretty... See more

Rated 4 out of 5 stars

Every time I'm in there are people cleaning and tidying the gym space, recent issues with leaks have been rectified fairly quickly which is nice to see and not easy in a 24hr location. More weig... See more

Rated 4 out of 5 stars

As a first-timer, I highly recommend this gym to anyone looking for a great workout experience. The gym is well-equipped with plenty of squat, bench and deadlift racks, which makes it easy to get a go... See more

Company replied

Rated 5 out of 5 stars

The gym itself is often overcrowded and understaffed with kids sneaking in without any repercussions from staff. This in itself would be enough to force me to leave, however one of their PT's Jack Ben... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Aylesbury

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Aylesbury Shopping Park, HP20 1DG, Aylesbury, United Kingdom

3.9

Great

TrustScore 4 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super easy to get day pass

Super easy to get day pass. Just worked.

19 April 2025
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Reply from PureGym UK - Aylesbury

Hi Jack - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

I am visiting the area and the day pass…

I am visiting the area and the day pass made it easy to sign up and use the gym without a membership.

Will definitely be back when I’m back in the area again.

22 March 2025
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Reply from PureGym UK - Aylesbury

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you could find the right day pass for you whilst in the area.

We look forward to welcoming you back soon! Thanks, PureGym

Rated 4 out of 5 stars

Over all a very good gym

Over all a very good gym, could do with more machines tho

12 March 2025
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi Said! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to hear you enjoy using the gym, overall!

We are always looking to improve our facilities; if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 5 out of 5 stars

I reached out to a Personal Trainer &…

I reached out to a Personal Trainer & they took the time to meet me offsite so i could go through my apprehensions of recent surgeries etc. i then felt very comfortable to join!

17 February 2025
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi Karen - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Three weeks in and the experience is…

Three weeks in and the experience is mostly brilliant, friendly and really helpful staff, great classes. I would say that being an older member I have to build up to lifting 10kg rather than be able to go with 10kg or more from day one. Thanks all, I'm really enjoying PureGym Aylesbury.

4 January 2025
Rated 5 out of 5 stars

Lots of choices of classes

Lots of choices of classes, big location and well organised

6 January 2025
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Reply from PureGym UK - Aylesbury

Hi Gianluca - Thank you for taking the time to leave this review!
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars
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Reply from PureGym UK - Aylesbury

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.

Rated 3 out of 5 stars

Amazing and friendly staff but let down on cleanliness in toilets

Amazing and friendly staff. Toilets usually not clean, one or the other is usually blocked. Is very busy during peak times between 5-7. And can be very hot in the summer. Amazing range of equipment and value for money.

29 December 2024
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Reply from PureGym UK - Aylesbury

Hi Marvel - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Regarding our gyms being busy, our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym. Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym, great equipment 💪

11 January 2025
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi Sean - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 2 out of 5 stars

Poor communication

So, my local gym in Aylesbury has issues weekly with maintenance. Leaks occur regularly and it seems the boiler breaks down fortnightly.
When the boiler breaks, there’s no hot water, therefore no showers. When this happens. It seems obvious to me that they would use their socials to let members know as soon as possible that they’ll not be able to use the shower. Many members go direct to work or have appointments planned for immediately after the gym. However, I’m told by the gym manager that they are not able to use their socials to keep members informed in this way as their posts are scheduled in advance. In this day and age??? Seems very antiquated that socials can’t be used instantly at PureGym. I think you need to allow your management team on site the ability to keep their members properly informed.

8 January 2025
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our facility providers to ensure that our facilities are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment and facilities, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 4 out of 5 stars

Staff at PureGym Aylesbury are pleasant…

Staff at PureGym Aylesbury are pleasant and helpful. I love the classes.

14 December 2024
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Reply from PureGym UK - Aylesbury

Hi Ndi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

I have been attending this gym for a…

I have been attending this gym for a few years and it has been getting filthier and filthier often the changing rooms have the same rubbish on the floor for days and the plumbing in the toilets has leaked for a long time.
Fairly frequently there is no hot water in the showers.
I have used other gyms around the country and they have been spotless by comparison.

14 December 2024
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Reply from PureGym UK - Aylesbury

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars

Nice and easy process.

Nice and easy process.

29 November 2024
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Reply from PureGym UK - Aylesbury

Hi Jason - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

So easy only took a coupler of minutes minutes …

So easy only took a couple of minutes it asks if you want a half price promo code.. and a code to or the door came let yourself in and crack on

9 October 2024
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Reply from PureGym UK - Aylesbury

Hi John - Thank you for taking the time to leave this review!

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward.

Our team also do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Love this place

Clean gym, great friendly staff and great members, machines are always available for what ever you need.

5 September 2024
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi Robert. Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Buddy option doesn't work for me despite having just taken out plus membership

I have found the whole membership experience a nightmare. Spent an hour today trying to add a buddy without success. The app just keeps saying there is a problem, please contact membership services.... When I joined at the beginnng of the month I emailed membership services and got no reply. So it seems the extra that I have paid for the buddy option is wasted this month. I don't think that I will be continuing my membership.

25 August 2024
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Once upgraded to PLUS just make sure to log out and back into the App to see this updated.
From here you can send a link to your chosen Free Friend via Your Gym Pass.

When reaching out via email please ensure all automated messages are replied to; this will then add you into the queue for an adviser.

If still facing issues please let us know and we can look to get this resolved as soon as possible. Thanks, PureGym

Rated 4 out of 5 stars

Everything was great except app availability

Everything was great except the app, which is not available for non-British Google accounts. Therefore, it's impossible for me to use the app. Otherwise, it's great

26 July 2024
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Reply from PureGym UK - Aylesbury

Hi Kat! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

The App can only be downloaded from a UK App store but you can also access the Members Area online via www.puregym.com/login

Hope you do enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Jack Bennett PT

I had Jack as an online coach for 6 months and in this time he got me in the best shape of my life at 34! I had always enjoyed the gym, but before Jack, my workouts had no structure to them and my nutrition wasn’t on point. I didn’t even know what macros were!

Jack changed all of this. I had a goal of getting shredded and without Jack’s excellent mentoring and knowledge, this would not have been achievable. It’s clear that Jack not only has a passion for bodybuilding but also a passion to help people achieve their goals. From tips on form to motivation to adjusting macros when needed, Jack was faultless during the duration and it was a pleasure to work with him.

A change in personal circumstances has meant I’ve had to stop, but there is no doubt, I shall be returning in the future to work with him. If you’re serious about training properly and getting the physique of your dreams then look no further, Jack is your man for the job!

20 July 2024
Unprompted review
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Reply from PureGym UK - Aylesbury

Hi there! Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. It is great to hear about your fitness goals, and how our PT Jack assisted on this journey.

We look forward to welcoming you back soon! Thanks, PureGym

Rated 4 out of 5 stars

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18 July 2024
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Reply from PureGym UK - Aylesbury

Hi there, as we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately .

We look forward to getting this sorted for you!

Thanks, PureGym.

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