PureGym UK - Bangor Wales Reviews 93

TrustScore 4 out of 5

3.8

Garth Road, LL57 2RW Bangor, GB


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Rated 5 out of 5 stars

I really like the feel of the gym, I'm made to feel comfortable going there. Imogen, the assistant manager makes you instantly feel at ease going there, and alleviates any gym anxiety you may feel.... See more

Company replied

Rated 4 out of 5 stars

Thought it was great the floor squeegee was left by the showers, I was able to quickly wipe the floor before and after my shower. Don't know if it was purposefully left out but I personally liked bein... See more

Company replied

Rated 5 out of 5 stars

From the moment we pressed ‘click’ and joined our local PG in Bangor, north Wales, we have felt welcome, valued and included. The app is excellent, everything is explained clearly, and func... See more

Company replied

Rated 1 out of 5 stars

Scummy scammers gave away 0 joiner fee and 50% off code just for it to not work. Absolutely disgusting behaviour. You will not be receiving any more money from me. This has left such a bad impression... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bangor Wales

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Garth Road, LL57 2RW, Bangor, United Kingdom

3.8

Great

TrustScore 4 out of 5

93 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy going!

The issue has been handled straightforward.

17 November 2025
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Jonas - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on your experience with the central support team! Thanks, PureGym

Rated 1 out of 5 stars

Scummy scammers gave away 0 joiner fee…

Scummy scammers gave away 0 joiner fee and 50% off code just for it to not work. Absolutely disgusting behaviour. You will not be receiving any more money from me. This has left such a bad impression that I am considering taking this to court under misleading advertisement

15 October 2025
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Rio - Thanks for taking the time to leave this review—we always appreciate and take on board member feedback. All promotions are valid for a limited time, so if the code didn’t work at the time of joining, it’s possible the offer had already ended. Additionally, a few gyms are excluded from certain promotions, which could also be why the code wasn’t applied. You can find details of these exclusions in our Terms & Conditions. Thanks, PureGym

Rated 5 out of 5 stars

ease of use to join

30 August 2025
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Reply from PureGym UK - Bangor Wales

Hi William - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars

First time at the gym

First time at the gym. I used the rowing machine and it took a while for the screen to come on. When it did come on I had to reset it, so I didn’t get an accurate as possible result. I will go again with my friend in the future.

20 August 2025
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Reply from PureGym UK - Bangor Wales

Hi Brenda - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We are difficulties when using this equipment for the first time. We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym

Rated 5 out of 5 stars

Great experience

Nice clean facility, the 24hr opening is fantastic with my work patterns, app os really easy to use and shows you how busy the gym is, loads of options for classes

9 May 2025
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Garry - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone. Our app has some great features, so it's great to hear that you have been able to make use of these. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 2 out of 5 stars

Broken scales in mens changing room

Used the bmi, health machine in the changing room. The height said I was 7 inches shorter and didn't even print out a ticket. Told a member of staff who seemed rather disinterested. Waste of £1.50. Completely get the machine is probably an external company and staff can't do much but if it's broken it shouldn't even be on.

28 July 2025
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Reply from PureGym UK - Bangor Wales

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated and addressed in club!

Thanks, PureGym.

Rated 5 out of 5 stars

Very nice gym

Very nice gym, a lot of equipment and good for newcomers like myself

20 June 2025
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Reply from PureGym UK - Bangor Wales

Hi Lewis, it's great to hear you're enjoying the equipment we have to offer at PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Clean environment and professional…

Clean environment and professional staffs good equipments with cool music

10 April 2025
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Chigozie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

bangor pure gym

1. I wish when I was setting my account up that there would be an option to choose a student account (discounted). I didn’t know student accounts existed until after I signed up so it would’ve been useful to be notified of this upon signing up.
2. My specific pure gym has a designated parking lot, however there’s only one, easily missed sign informing about the fact that you need to put your registration number in when you come, otherwise you’d get fined for parking. It would’ve been useful to be notified of the need to put in my registration number upon signing up.

24 February 2025
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Reply from PureGym UK - Bangor Wales

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our student discounts are completed by Unidays so do please join via their website for student memberships. Information regarding parking at any of our clubs is available on the home page of the club, on the PureGym website. There is also signage in the gym, to make members aware of the parking procedures. Thanks, PureGym.

Rated 4 out of 5 stars

Nice gym

Nice gym. Lots of equipment and nice changing rooms. Happy

26 January 2025
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Reply from PureGym UK - Bangor Wales

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Highly recommended good range of…

Highly recommended good range of equipment and friendly staff

7 January 2025
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Wayne - We really appreciate you taking the time to share your thoughts. Feedback from our members is important to us, and we're always working to create a safe, clean, and friendly atmosphere where you can get a great workout. It's fantastic to hear you're satisfied with our equipment selection—we aim to cater to all types of workouts. Thank you for being a part of the gym! Thanks, PureGym.

Rated 5 out of 5 stars

PureGym Bangor LL57

From the moment we pressed ‘click’ and joined our local PG in Bangor, north Wales, we have felt welcome, valued and included.

The app is excellent, everything is explained clearly, and functionality is very useful for gym-goers.

The car park is tidy and adequate for the membership. Access control works well (with optional backups) and the gym is really well-appointed in terms of dedicated training areas, equipment, weights and studio for high-energy, or reflective practice led classes.

The entire facility is spotlessly clean and kit appears well maintained. Ablutions, lockers, vending and social areas are adequate and well equipped.

So far, so good. In fact, we love our return to the gym, and are pleased we decided upon PG.

Worthy of a sincere Thank You/Diolch to the Bangor team!

1 December 2024
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Reply from PureGym UK - Bangor Wales

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Straight Forward sign up

Real easy process and really understandable site unlike some.. Thanks pure gym

14 November 2024
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Reply from PureGym UK - Bangor Wales

Hi Sandra! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 1 out of 5 stars

Cable Weights and treadmills felt…

Cable Weights and treadmills felt really sluggish, lack of equipment for different muscle groups like back, plenty of space which was good but otherwise disappointed for the price of the day pass considering what there was to offer

16 October 2024
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Reply from PureGym UK - Bangor Wales

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

The gym was great but it was so full of…

The gym was great but it was so full of people I was unable to train how I wanted.

7 October 2024
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Reply from PureGym UK - Bangor Wales

Hi Ifan - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please do feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym

Rated 5 out of 5 stars

PureGym: Great gym

Great gym. Good atmosphere and lots of quality equipment,

1 October 2024
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Anthony - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

she was rude

she was rude, and didnt help when help was needed, had more satisfaction watching us struggle by the foyer than actually coming to help

20 August 2024
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Reply from PureGym UK - Bangor Wales

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

Staff were lovely

Staff were lovely, haven’t used the changing rooms or shower room yet but might in the future, there wasn’t a need for me. First ever time going and was a good vibe and brilliant atmosphere.

3 July 2024
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Alexis! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.

We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym shame about the limited parking.

The gym is great and has PT’s to help if you need it, and regular classes.
You can only spend two and a half hours in the gym as there is an outside parking company who runs the car park and fine you for staying in the gym over two and half hours. There is no way to extend this time. So if you are training to run a marathon distance you have no chance.

4 May 2024
Unprompted review
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Reply from PureGym UK - Bangor Wales

Hi Les! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We do apologise for any inconvenience caused regarding the external parking restrictions.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Busy

The gym is overcrowded some days you have to wait around for equipment which there isn’t enough for the amount of members

14 April 2024

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