PureGym UK - Bedford Heights Reviews 149

TrustScore 4 out of 5

3.8

Bedford Heights, MK41 7BJ Bedford, GB


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Rated 3 out of 5 stars

I have been a member of pure Gym in Bedford since they took over LA Fitness It is not a bad Gym from a price point of view and the majority of members been very friendly However it is an absolute... See more

Rated 4 out of 5 stars

Clean and well looked after. Plenty of equipment to use depending on the time of day. I only stopped going because more teenage girls used the gum to use equipment as a seat and play on their phones r... See more

Company replied

Rated 5 out of 5 stars

Although the team member was unaware of our previously arranged visit, she welcomed us to the gym and gave us a tour of the facilities. The staff member spent time explaining the different items of eq... See more

Company replied

Rated 4 out of 5 stars

i started consistantly going to the Gym (manton heights, bedford) on 29th july. very overweight when i first walked in there but never felt judged and always felt comfortable. have just 'celebrat... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bedford Heights

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Bedford Heights, MK41 7BJ, Bedford, United Kingdom

3.8

Great

TrustScore 4 out of 5

149 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I have been a member of pure Gym in…

I have been a member of pure Gym in Bedford since they took over LA Fitness
It is not a bad Gym from a price point of view and the majority of members been very friendly
However it is an absolute disgrace when it comes to the showers in the men's They get blocked on a regular basis as well as the hot water again not working regularly.

21 February 2026
Unprompted review
Rated 4 out of 5 stars

Clean and well looked after

Clean and well looked after. Plenty of equipment to use depending on the time of day. I only stopped going because more teenage girls used the gum to use equipment as a seat and play on their phones rather than actually exercise. Couldn't really access the equipment I needed.

1 July 2025
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Reply from PureGym UK - Bedford Heights

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We're afraid we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time! Our staff work hard to provide the best experience for all our members and your feedback means a lot. Thanks, PureGym

Rated 2 out of 5 stars

I have been a member for a long time…

I have been a member for a long time and I am very disappointed with my local gym. All classes on Sunday keep getting cancelled when 1 personal trainer is on annual leave, as there is no one else to cover it. I keep trying to book into ride a week in advance but always on the waiting list. The trouble is there is so many new members and the gym have not increased trainers or classes. I am not willing to pay extra so book more than 1 week in advance.

29 January 2026
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi Clair. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes at varying times, so that all members have the opportunity to attend. With this being said, there may be times where an unforeseen circumstance arises and this results in a change of the class timetable which we can appreciate can be frustrating for members. We ask that you get in touch directly with the Gym Manager so that they can discuss this matter further with you and they will be able to provide a more direct update of the class scheduling. They will also be happy to take on any class requests you have as we are always looking to improve our services to best suit our members. If you have the PureGym app, please also ensure you have the push notifications enabled as this will notify you about any classes you have been booked onto if you are on the waiting list! Your feedback means a lot, and we hope to see you back at the gym soon. Thanks, PureGym

Rated 5 out of 5 stars

Welcoming

Welcoming, fun, clean and Connell is fantastic!

5 December 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi Dominic- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and it's great to hear such positive feedback regarding one of our PT's! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 2 out of 5 stars

Need more machines

Need more machines to work out and more updated equipment

24 November 2025
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Reply from PureGym UK - Bedford Heights

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Gym1

Great that I am able to pay a year in advance for people who can afford it. as it reduces the monthly bill. It would be great to see if people can verify themselves and have student membership at affordable price that doesn't take up all the wage. around the equipment to is very dusty. I agree the main floor area isn't as dirty but would be good to see more space available as it feels cramped at times.

17 February 2025
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Reply from PureGym UK - Bedford Heights

Hi Thomas - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Could not have been easier to sign up & log in!!

As an advanced prostrate cancer member, it could not have been easier to sign up & log in via the app.
So many options; ability to undertake divergent training modes!

13 October 2025
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Reply from PureGym UK - Bedford Heights

Hi James - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. Enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

Excellent

Dropped by to look at the gym as we want to get fit. Sam showed us round and was extremely helpful and knowledgeable. Left very enthused and joined.

26 September 2025
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Reply from PureGym UK - Bedford Heights

Hi Linda - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

It’s easy. You don’t feel uncomfortable. The facilities are great and the personal trainer is exemplary

7 September 2025
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Reply from PureGym UK - Bedford Heights

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

A well priced & good set up!

The team & set up for PureGym is varied & constantly changed! Which gives a good variety to all levels!

13 July 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very easy to join

Very easy to join, thank you xx

10 July 2025
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Reply from PureGym UK - Bedford Heights

Hi Iveta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Couldn’t get in

Couldn’t get in, no one to help

2 July 2025
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Reply from PureGym UK - Bedford Heights

Hi Jenni, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear of the issues you were experiencing. We do hope this has now been resolved. If you still require help, we would advise contacting Member Services who will be happy to advise and assist further.

Thanks, PureGym

Rated 4 out of 5 stars

No bullshit

Easy to join online, no bullshit onboarding or pushing for personal training.

Equipment is a dated but they have everything you need for a great workout & clean hot showers.

Great value, no commitment 👌

1 July 2025
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Reply from PureGym UK - Bedford Heights

Hi Simon. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Join now

Very easy to join online. Clear guidance given. App easy to load

13 June 2025
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Reply from PureGym UK - Bedford Heights

Hi Don. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Unexpected visit but we were welcomed

Although the team member was unaware of our previously arranged visit, she welcomed us to the gym and gave us a tour of the facilities. The staff member spent time explaining the different items of equipment and areas. Everywhere was spotlessly clean, although the kit was a little more basic than were used to. We’ve still decided to join as Plus members!

11 June 2025
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Reply from PureGym UK - Bedford Heights

Hi LB. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Unable to access gym

Unable to access gym, no one one site to assist

22 March 2025
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Reply from PureGym UK - Bedford Heights

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.

It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time of visit, PureGym pin and membership type) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

best Gym,

best Gym,, clean,,respond to customers ontime and very friendly

21 March 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi Adeniyi! Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear our Member Services team could assist with your query.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Affordable, Accessible, and Perfect for Any Fitness Level!

PureGym offers affordable, 24/7 access to a wide range of high-quality equipment, spacious workout areas, and a variety of free fitness classes. It’s a great option for anyone looking to stay fit without breaking the bank. Plus, the friendly atmosphere and clean facilities make it an easy choice for beginners and experienced gym-goers alike!

10 March 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Excellent staff and equipment

Excellent equipment and very helpful staff

9 March 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi Tee! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Very friendly atmosphere which makes…

Very friendly atmosphere which makes you feel safe and comfortable. The classes are very enjoyable and the trainers are very helpful and friendly.

4 March 2025
Unprompted review
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Reply from PureGym UK - Bedford Heights

Hi Marian! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym

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