PureGym UK - Belfast St Anne's Square Reviews 44

TrustScore 3.5 out of 5

3.6

St Annes Square, Cathedral Quarter, BT1 2LR Belfast, GB


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Rated 5 out of 5 stars

As a bodybuilder who lifts much heavier weight than most, the gym is much better than most other commercial gyms and definitely govt leisure centres. Dumbells go to 50kg which is fairly decent. Plent... See more

Company replied

Rated 5 out of 5 stars

Well equipped and managed gym. Loads of equipment which are well maintained and cleaned. Friendly and helpful staff, good atmosphere that all helps with achieving results. There’s always room fo... See more

Company replied

Rated 2 out of 5 stars

The problem with that gym is always the changing room, toilets and shower areas. Always disgusting and the majority of lockers don't lock anymore. Definitely it needs one good attention in there and i... See more

Company replied

Rated 5 out of 5 stars

It’s been a steep, invaluable learning curve training with Una and an absolute pleasure. She’s a consummate professional, with incredible knowledge and understanding of her craft. Each session is care... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Belfast St Anne's Square

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Annes Square, Cathedral Quarter, BT1 2LR, Belfast, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Worst gym I’ve been to in Belfast

Worst gym I’ve been to in Belfast. Staff not helpful at all

9 January 2025
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym.

Rated 5 out of 5 stars

Excellent gym and staff

14 December 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi Jeremy – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Best about

Best gym great atmosphire

28 November 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly and open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 3 out of 5 stars

Not locked in good value

I like Puregym I really only use it for the showers as I would cycle into work or go for a run. It’s no fuss and you can cancel if needed .

3 August 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi Sean - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point! We are really happy to hear you enjoy using the gym's showers! Thanks, PureGym.

Rated 1 out of 5 stars

My sister got stuck in the gates she…

My sister got stuck in the gates she put her code and once the gate opened it got closed and she was stuck inside and couldn't even push the gate to manually open I had to use my pin to get her out of there no one was around in the gym to ask for help so I was nervous the whole time I would get stuck in the gates if I use my pin again .On the way back we had to manually push the gate open to get out

17 November 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are very sorry to hear about what happened on your visit.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be properly investigated. Thanks, PureGym

Rated 4 out of 5 stars

Body odour puts me off…

Can you provide deodorant and display it in the entrance and ask members to spray before working out? I’m not being mean but hygiene is very important.

14 November 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi Astrobal - Thank you for taking the time to leave this review! I'm afraid that we do not offer any complimentary products such as deodorant. We certainly recognise the good of good hygiene though as you have mentioned, which is exactly why we provide facilities such as showers in the changing rooms and cleaning stations which are situated around the gym. Thanks, PureGym.

Rated 5 out of 5 stars

As a bodybuilder who lifts much heavier…

As a bodybuilder who lifts much heavier weight than most, the gym is much better than most other commercial gyms and definitely govt leisure centres. Dumbells go to 50kg which is fairly decent. Plenty of space, plenty of (constantly updated and maintained well) equipment, open 24h (great because I go at 5am).
Only downsides are the music is more commercial and it can be really busy in peak hours. I maybe would train somewhere more suited to bodybuilding if they were as convenient and open 24h but the price, opening hours, good locations and well maintained equipment are just too convenient to ignore

1 May 2024
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Paul - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

With over 1.5 million members nationwide, we can get busy at times but offer off-peak memberships and a live tracker in the app to help with this!

We hope you continue to enjoy your future visits!

Thanks, PureGym

Rated 2 out of 5 stars

Some machines broken.

There’s only 2 steppers in St Anne’s Square and 1 of them doesn’t properly function. It took so many attempts for it to register to ‘Start’ you could not adjust the speed at all the buttons wouldn’t work. I got off to try and use a treadmill instead, surprise surprise the treadmill wouldn’t turn on. After a few attempts it eventually went on, but again more buttons were broken you couldn’t adjust the incline only the speed. The smell of the gym is very strong (not in a good way I felt sick going in). Other than these issues everything else was ok we used downstairs for weights some other machines. Would go back if these issues were sorted.

4 March 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi Aimee! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.

We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

If you have any concerns about equipment, please notify staff on site as soon as you can.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. Thanks, PureGym

Rated 5 out of 5 stars

Just great

Great and enjoyable

13 February 2024
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Reply from PureGym UK - Belfast St Anne's Square

Hi Dulcimar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Spotless and well equipped

The gym and changing areas are spotless. There is a good variety of kit. Well laid out, the facility is spacious. There us always a good atmosphere.

20 December 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Well equipped and managed gym.

Well equipped and managed gym.

Loads of equipment which are well maintained and cleaned. Friendly and helpful staff, good atmosphere that all helps with achieving results.

There’s always room for some improvement in the locker room and updating equipment but hopefully that will happen soon.

20 December 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi Brendan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Need to change the music makes u Wana…

Need to change the music makes u Wana walk out if u forget Ur headphones

20 December 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi Ross. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.

Thanks, PureGym

Rated 5 out of 5 stars

Everything you need!

Loads of equipment, great value for money & very friendly, helpful staff.

21 December 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Best Personal Health investment

I’ve renewed my Pure Gym membership after a 8 year hiatus. Im so glad I did, Pete the manager is great and really takes real pride in the gym. My experience 8 years ago was very different. The team now are all very friendly and helpful. It is so diverse, and they have created a safe and inclusive space for everyone.
In July 2023, I started to train with a Pure Gym Personal Trainer, Una Adamane (Unique Training) and it’s been the best personal health investment I’ve made in a longtime. Una is an excellent trainer, extremely professional and knows her craft well. She’s extremely attentive, personable and knowledgeable. In a short time and with her support I’m getting results I would only ever have dreamed of!

15 November 2023
Unprompted review
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Grainne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

wonderful

I recommend this gym, very clean, several machines, and very friendly staff

30 June 2023
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Kellen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Una PT

It’s been a steep, invaluable learning curve training with Una and an absolute pleasure. She’s a consummate professional, with incredible knowledge and understanding of her craft. Each session is carefully tailored to the specific requirements necessary that day. I have lost a lot of baby weight and gained strength and energy under her gentle but firm guidance. No looking back! 💪🏽

1 June 2023
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Katy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Best gym i.v been to gym is spotless…

Best gym i.v been to gym is spotless pts u can.t beat them lovely always have time for you i love going to the classes the pts push you and very friendly pts are a credit to puregym great team working for you 👏👏👏

28 June 2023
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Tracey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

thanks i enjoyed

20 June 2023
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Duad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Belfast st Anne’s square gym

Belfast st Anne’s square gym.
Overall average. The equipment is ok and the gym is big and spans two floors.
The flavoured water dispenser has been broken for nearly a week despite the gym well knowing about the issue. Some people are paying extra for that and this should be fixed asap. The ventilation system is poor and the air con has been broken for months downstairs and it gets really warm in the summer, unacceptable. Only one hygiene station per floor, absolutely not enough. They have removed some of them, nobody knows why, making it even more unlikely that people will clean the machines after themselves. The place could do with some improvement.

4 June 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Gym is clean and tidy and staff is…

Gym is clean and tidy and staff is friendly and very helpful. Training with Una been incredible and fun experience,seeing results and feeling a lot stronger now. Definitely would recommend her for Pt sessions especially if you're new to the Gym

3 June 2023
Unprompted review
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Reply from PureGym UK - Belfast St Anne's Square

Hi Una. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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