I majority of time have a pleasant experience when using my local pure gym. It’s always kept clean and tidy and I don’t have any major complaints. My only bug bear which I have noticed on a few occasi... See more
Location
Switch locationRadford Way, CM12 0DX Billericay, GB
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See what reviewers are saying
Free parking! I've noticed that many customers are complaining about free parking. The car park is colour coded for pure gym and players lounge. If you park in the players lounge car park and do not r... See more
Company replied
The gym is perfectly adequate in all respects except the changing room was uncomfortably cold: other users have commented on this. This is not specifically related to the energy crisis as it has alwa... See more
I haven’t used a gym for over twenty years, but returning was made much less daunting by the friendly and reassuring welcome and introduction. The joining process was really easy and the gyms have eve... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Billericay
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Radford Way, CM12 0DX, Billericay, United Kingdom
3.9
Great
64 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Nice and easy to find to join up
13 December 2025
Reply from PureGym UK - Billericay
Hi Mark. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
I haven’t used a gym for over twenty…
I haven’t used a gym for over twenty years, but returning was made much less daunting by the friendly and reassuring welcome and introduction. The joining process was really easy and the gyms have everything that you need, regardless of your fitness level and experience.
22 July 2025
Reply from PureGym UK - Billericay
Hi Andy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of joining a gym, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Website very user friendly.
9 July 2025
Reply from PureGym UK - Billericay
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Love going to PureGym
Love going to PureGym Billericay. Wide range of excellent classes at various times. Good atmosphere. Great instructors. Lots of good equipment.
4 April 2025
Unprompted review
Reply from PureGym UK - Billericay
Hi Victoria! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Hope you continue to enjoy your time with us! Thanks, PureGym
@PureGym PureGym members getting…
@PureGym PureGym members getting parking charges .
It's disgusting that me a member gets a parking charge at my own gym .I have appealed this parking charge and smart parking says I've still got to pay . unless PureGym refund me I'm leaving.
PureGym have no phone support or email contact number.
21 November 2024
Unprompted review
Reply from PureGym UK - Billericay
Hi Alan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking.
The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym.
If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.
Puregym Billericay - highly recommend
Really enjoyed my first few visits to Puregym Billericay. Good range of equipment and a great price.
23 December 2024
Reply from PureGym UK - Billericay
Hi Colin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Good support team
I selected the wrong gym location and wouldn’t let me change location however I emailed the support team and they was very quick to respond and help with my issue now I can use the gym I needed without an issue
10 September 2024
Reply from PureGym UK - Billericay
Hi there, we're sorry to see this 1 star review!
Please drop our Member Services team a message on (member.services@puregym.com) with your email address, mobile number and DOB - So they can find your account and transfer you to the correct gym branch.
We look forward to getting this sorted for you!
Thanks, PureGym.
Brilliant management clean and friendly…
Brilliant management clean and friendly place
25 July 2024
Unprompted review
Reply from PureGym UK - Billericay
Hi Paul! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
They resolved my issue quickly and…
They resolved my issue quickly and effectively
20 March 2024
Unprompted review
Reply from PureGym UK - Billericay
Hi there, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!
Richard, PureGym
I need disabled access and was told via…
I need disabled access and was told via my email to contact the manager which I have done and it's been 5 days and still not had a response. I can't use the gym (although I'm paying for it) until I complete the form.
28 February 2024
Reply from PureGym UK - Billericay
Hi Nigel, thanks for leaving us this review. We appreciate and value our member feedback.
If you have not already, we advise contacting Member Services via email or social media. They will be happy to advise and assist you further.
Thanks, PureGym
Smooth, effortless joining process, good guided tour.
Had a guided tour then joined online. Effortless process even for a technophobe like me.
28 February 2024
Reply from PureGym UK - Billericay
Hi John, thanks for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!
Richard, PureGym
So easy to sign up online
So easy to sign up online… I did want a tour of the gym before I joined and I found that difficult… however, in the end I wasn’t disappointed as the gym is top quality.
24 February 2024
Reply from PureGym UK - Billericay
Hi Mark - thank you for the 5* review and welcome to PureGym.
We're sorry if you had any difficulties prior to joining and we hope you enjoy your new membership with us!
Richard, PureGym
The manager was so helpful and kind.
15 January 2024
Reply from PureGym UK - Billericay
Hi Vinit, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
No Pilates or yoga classes taught by…
No Pilates or yoga classes taught by person of experience.
21 December 2023
Reply from PureGym UK - Billericay
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Fine but refurb overdue
The gym is fine but could do with a lick of paint and the male shower & changing areas could do with a complete refurb.
14 October 2023
Reply from PureGym UK - Billericay
Hi Pete. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Got a parking notice for using the…
Got a parking notice for using the puregym car park?
Been issued 3 notices for using the parking for pure gym?
15 October 2023
Reply from PureGym UK - Billericay
Hi Luke. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.
Thanks, PureGym.
Received 4 parking tickets whilst…
Received 4 parking tickets whilst visiting their site over a four week period. PureGym however relinquish all responsibility and refuse any assistance. Sadly reflects their awful attitude towards customer care.
14 October 2023
Reply from PureGym UK - Billericay
Hi Richard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear that you received a parking fine whilst using the gym.
The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.
Thanks, PureGym.
The car park remains a real issue
The car park remains a real issue. It just isn’t big enough for the amount of members at Billericay.
13 October 2023
Reply from PureGym UK - Billericay
Hi Pete. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Great gym terrible parking situation
Great gym considering the size the biggest downfall is the parking, I’ve recently received a parking fine from 4 months ago with the cost of £100. You have 10 minutes to enter the registration and you have a maximum of 2 hours otherwise you’ll get a fine and you apparently can’t appeal it even if the tablet isn’t working.
13 October 2023
Reply from PureGym UK - Billericay
Hi Jason. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.
Thanks, PureGym.
Never pay a PT upfront for sessions if…
Never pay a PT upfront for sessions if the Billericay gym is anything to go by! They will cancel sessions an hour before and agree to pay money back and then when you cannot rearrange will say ‘PT’s don’t have to refund’. Management did nothing to help our daughter with the refund so do not trust any PT at Billericay with advance payments.
10 October 2023
Unprompted review
Reply from PureGym UK - Billericay
Hi Chris, thanks for leaving us this review. We are sorry to see this is 1 star.
We are also sorry to hear about your experience with one of our Pt's. If you wish to discuss this further we would advise emailing Member Services who will be able to advise further.
We would like to advise, it does state in our terms and conditions when joining:
7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Pure Gym Limited.
We apologise for any inconvenience.
Thanks, PureGym
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