All staffs are friendly. Great lady area. However, the equipment is everywhere on the floor when other customers don't put back after used, especially lady area ( found a quite messy as it is not a bi... See more
Location
Switch locationWindmill Shopping Centre, Cape Hill, B66 3PR Birmingham, GB
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PT classes at Puregym west Birmingham i enjoy. The only current disappointing issue is the Saturday 0900 am PT classes not running for members which use to be very popular and had a good attendance.... See more
Company replied
The gym is well equipped, however machines aren't repaired quick enough when damaged and can be out of action for a while. The cable machines are always short of the clips that are used to attach t... See more
Company replied
I have always enjoyed the morning classes with all the pure gym PTAs of which Keith is one of those. I strongly disagree with the comment below about Keith. I have always feel comfortable around Kei... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Birmingham West
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Windmill Shopping Centre, Cape Hill, B66 3PR, Birmingham, United Kingdom
3.6
Average
106 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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My gym is always clean and have a very…
My gym is always clean and have a very inviting energy . I turned in this morning for the 6:30 am class even though it was just me and I hadn’t booked. Callum the manager made sure the class went on . And kudos to the new PT Mary who took her time and explained some better form to me . Using this time to say Welldone to the other 2 new PTs, John and John, very passionate about their jobs.
And to Keith thank you for always being reliable .
9 March 2026
Unprompted review
PT classes at Puregym west Birmingham i…
PT classes at Puregym west Birmingham i enjoy. The only current disappointing issue is the Saturday 0900 am PT classes not running for members which use to be very popular and had a good attendance.
I hope this is reconsidered and returns. As for mind class at 10:00 am doesn't really work meaning not many members attend this.
24 January 2026
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Kal. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. If you have any feedback about classes, or any requests, please reach out to the gym manager – they’re always open to member feedback to create the best experience for all members! Thanks, PureGym
My experience at PureGym Birmingham West
My experience at PureGym Birmingham West was great because the team was supportive, the onboarding was clear, and the busy environment helped me quickly grow as a Personal Trainer. PureGym does well at creating an inclusive atmosphere, offering flexible working structures, providing high member footfall, though continue support and development opportunities for new PTs could make it even better.
25 November 2025
Reply from PureGym UK - Birmingham West
Hi John - Thank you for taking the time to leave this review, we are pleased to see this is 5 stars and hear of your experience. Thanks, PureGym
Reply from PureGym UK - Birmingham West
Hi Sukhe - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
I feel in gym Smethwick very good and…
I feel in gym Smethwick very good and comfortable . Recommend for everyone
22 May 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Eleonora - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The manager Marlon was extremely rude
The manager Marlon was extremely rude, he threatened to kick me out of the gym and put hands on me because I was simply helping another gym member. This is a community gym where we are encouraged to help each other and support each other. I find it very difficult to understand why this assistant manager felt so threatened. I feel disrespected, this also promotes bad mental health and bad self esteem as you are not encouraging people to talk amongst themselves without being questioned. VERY UNPROFESSIONAL. Especially after he physically threatened me.
21 May 2025
Reply from PureGym UK - Birmingham West
Hi there - Thank you for taking the time to leave this review. We can see this incident has already been investigated and communicated to you. If you have any further concerns then please contact Member Services. Thanks, PureGym
That’s not gym
That’s not gym. That’s scammers because they charge extra again and again. When you email
they never reply you back. This is pure scam Ltd company they need to change their name . Scammers pure gym. They charge me 3 times in one week. Such a scammer gym
14 May 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Paawan - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Air cons are not working since one…
Air cons are not working since one month
Somebody is gonna pass out there
It’s hot
It’s humid
Just displaying a page doesn’t make any difference
Does it
So try to fix it asap
Unprofessional and very ignorant behaviour
30 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Muhammad - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused. We can confirm that this issue had been reported, and has now been attended to and resolved, so the Aircon is in full working order. Thanks, PureGym
I’m struggling to understand why a big…
I’m struggling to understand why a big chain gym like pure gym are not able to fix air conditioning system?? I mean it’s a gym is it not a requirement…people are working out getting hot, it stinks and it’s unacceptable. It took about a week for notices to be put up advising that there is no air conditioning which is a joke in itself but it’s been nearly 4 weeks now. No offer of compensation, members just have to accept it. So poor, it feels like it’s a neglected gym, which is a shame. This is not a reflection on the PTs there also, as overall my experience of them has been positive.
28 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Monique - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all facilities in full working order as soon as is safely possible. If you have any concerns about facilities, please notify staff on site as soon as you can. Thanks, PureGym.
Reply from PureGym UK - Birmingham West
Hi Umair - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
I am having trouble to go online
I am having trouble to go online. Went to gym no staff was available no number to contact anyone it says you can message on facebook or twitter but no one is there to guide. Basically you cannot contact them at all. As i mentioned no reply on facebook and X been more than 24 hours.
22 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Kamran - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? You can message us on X, Facebook, Instagram or email us at member.services@puregym.com. Thanks, PureGym.
Great gym, but cleanliness needs serious attention
While I truly value the accessibility and convenience that PureGym Birmingham West offers, as well as the dedication of the personal trainers and staff who go above and beyond — whether it’s returning weights, tidying up equipment, or positively impacting individuals by helping them make life-changing habits — I feel it’s becoming increasingly difficult to ignore the overflowing bins, consistently unpleasant changing room and toilet conditions, and the multiple layers of fluffy dust that appear to have settled in for a happily-ever-after with the equipment.
Despite the tireless efforts of both PTs and professional cleaners (often seen working during the busiest times, no less), the persistence of these issues suggests a gap not in individual effort, but perhaps in the systems and oversight guiding them.
While it’s easy - and convenient - to blame it all on “certain members” who might lack basic spatial awareness or the social grace to tidy up after themselves, we can probably all agree that a few bad apples shouldn’t spoil the entire gym barrel. The rest of us, after all, are just trying to get through our session without having to tread carefully between discarded paper towels and scattered litter, or navigate changing rooms with all the charm of a neglected motorway service station.
I completely understand that people have different needs, and I remain sympathetic to both mental and physical health considerations - but let’s also be honest: basic hygiene and cleanliness shouldn’t be a 'luxury' we’re expected to go without.
At the very least, members deserve clear communication and transparency about what steps are being taken to address these ongoing concerns. Whether that means implementing more consistent cleaning routines, allocating better resources, or offering the occasional polite nudge to those who seem to think gym etiquette is optional, we - the members - would gladly welcome a shift towards prioritising a cleaner, safer, and more functional environment for all.
I share this in the spirit of wanting the space to reflect the standard that PureGym Birmingham West once was - one that supports all members in feeling motivated, safe, and yes, even a little inspired.
[Insert heart emoji.]
19 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Saul - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
There is no one to ask about the…
There is no one to ask about the facilities and to show around the gym
15 April 2025
Reply from PureGym UK - Birmingham West
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
You can absolutely have a tour of the gym before you decide whether or not you'd like to join - just pop down between 9am and 5pm Monday to Friday and press the assistance button in the foyer of the gym. A member of staff should greet you and you can ask them for a tour of the gym.
We look forward to having you as a member! Thanks, PureGym.
Easy but still room for improvements
Very easy to get all information and help you step by step. Unfortunately, the video introducing the gym I joined could not be played.
12 April 2025
Reply from PureGym UK - Birmingham West
Hi Kan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym experience
Machine availability. Awful stench in the gym and ladies changing areas
7 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Rupinder. Thanks for taking the time to leave this review.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager who always appreciates and takes on board member feedback.
Thanks, PureGym.
Everything was ok except male changing…
Everything was ok except male changing room bad smell.
1 April 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi JC. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Have used Pure Gym many times
Have used Pure Gym many times, had to cancel membership due to a major operation, but have now re-joined after months of convalescence, looking forward to training again.
25 March 2025
Reply from PureGym UK - Birmingham West
Hi Alistair! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
We look forward to welcoming you back soon! Thanks, PureGym
Reply from PureGym UK - Birmingham West
Hi Colette! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Enjoy your next workout! Thanks, PureGym
Great Gym
Great Gym, great price very good location and helpful staff. I’m a happy loyal member.
4 March 2025
Unprompted review
Reply from PureGym UK - Birmingham West
Hi Liam! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Hope you continue to enjoy your time with us! Thanks, PureGym
Pure gym review
The standards have dramatically gone down but the membership keeps going up, make it make sense, the equipment is on its last legs, the ladies showers and toilets are disgusting, I seriously don't know what I am paying for.
28 December 2024
Reply from PureGym UK - Birmingham West
Hi there. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! We fully understand the importance of cleanliness and will be dealt with. If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
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