So disappointing with the customer service received as I cancel my membership and still charged me when was cancelled and would not refund me, the treatment I got from then was so rude made me feel like I was an idiot

The Puregym at Leek is so organised, clean and well looked after. The staff are so welcoming, always greeting you with a smile on their face. The sessions, including PT, are so focused on what you want to get out of your long term goals and they take time with explaining the machines and how they work. Nothing is a big ask of all staff. I wouldn't want to be at any other gym!

PureGym’s customer service is an absolute joke and rock bottom. They don't work on weekends, there is no phone support, and email responses take forever.
​A little over a week ago, I bought an Off-Peak monthly membership, paid upfront. I ran into access issues at the gym, so I decided to upgrade to a Core membership. That’s when the nightmare began: my account was randomly blocked, and then my membership was completely cancelled—even though I had almost three weeks remaining that I had already paid for.
​When I tried to resolve this with customer support, their "solution" was for me to buy a brand new membership again, offering only to reduce the joining fee next month. Not a single word about refunding the money I had already paid!
​It feels like an absolute scam—they basically stole £25.99 from me. Avoid this company at all costs!

PureGym Northwich is a fantastic gym. The gym is very large and split into sections, there are absolutely loads of machines. There is a dedicated free weights area in a separate part of the gym which historically used to be the swimming pool area. There is a good class timetable and it is easy to book on. It has a large studio downstairs and a spin room upstairs. The staff are brilliant especially Clare who we also have PT sessions with. The whole gym is spotlessly clean and well maintained. Would highly recommend Northwich to anyone looking for a gym.

Daisy, one of the staff members was very helpful and welcoming on my first visit. The gym is very big and has lots of equipments.

Responded promptly to my query. They were helpful and polite.

I’m member of Ilford PureGym I really like the environment in the gym mostly that they have separate space for ladies only, also the team is very helpful and kind…

Very straightforward joining process. Gym is clean and equipment decent. Aircon has been a life saver this summer as well!

Love going to a PureGym. I have the multi town access and this way I am assured that I can put a workout in no matter where I am in the country.
However , I always try to avoid peak times ( I know it’s hard for some people ) mainly to ensure I have cleaner and available equipment.

Good price, can be really busy for the gym. Classes seem mostly easy to get into

I have been a member of PureGym for several years mainly going to the classes as I wasn't confident using the equipment.
I never wanted to train with a PT until this year. My friend & I decided that we should put our money where our mouth is & stop with the lip service. We chose Margarita for various reasons - she is similar in our age, 50's, she isn't a typical social media flaunt, qualified in the area's that our body needs at our age & after talking with her there was no BS - hard work & commitment was what was needed from us to reach our goal of getting fitter & stronger.
We signed up for 8 weeks with the determination of going on our own after the 8 weeks. We finished our 8 weeks this morning & have made a commitment to train with Margarite once a week going forward...
I never thought I would say I LOVE going to the gym but training with Margarita has changed that - I genuinely love going to the gym, working out & seeing the results at our weigh/measure days.
I now work out in area's of the gym that I used to feel intimidated in because I know how to use the equipment - my confidence has grown massively !!
The knowledge Margarita has shared is invaluable, her commitment is second to none. I cannot speak highly enough about her. Thank you so much @margarita.toshkesi
Here's to the next gym chapter in our lives :-) x

Amazing gym great community v friendly made friends of all ages incredible
Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when he needs to listening to member requests and bringing in new equipment. Shout out to george best spin and pump jamie strike/box but all coaches amazing. We have an amazing atmosphere/community spirit

Better off not spending your money at these commercial gyms , start your own gyms , it's actually cheaper in the long run and create your own safe spaces . These commercial gyms do not care about you .

It's the first gym I have enjoyed and been consistent with for years. Great atmosphere! I feel comfortable there and love the ladies workout area.

Not intimidating & seeing how many are there before going stops me being anxious walking into a busy gym.

They don’t protect you when you want to film your own videos and other members hurl verbal abuse, they just blame you, shocking company would not suggest until they sort it out

Problem solved

Excellent customer service. I took advantage of an offer from Vitality to join PureGym, and between the two companies, something went wrong with the discount. PureGym sorted it out, refunded the difference and the joining fee that I was incorrectly charged.

My local PureGym (Bridgend) is always clean and there is a friendly atmosphere from both the staff and other gym goers.

I’ve been going to PureGym now for longer than I have any other gym, which I think speaks volumes.