PureGym UK - Bletchley Reviews 79

TrustScore 4.5 out of 5

4.3

Beacon Retail Park, Watling St, MK1 1BN Milton Keynes, GB


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Rated 5 out of 5 stars

Bletchley gym has improved loads. I now attend this gym much more than the other 2 in Milton Keynes! The cycle classes are creative, innovative, advanced and engaging! One instructor (M, female) I m... See more

Company replied

Rated 4 out of 5 stars

It's OK, sometimes is very hard to find a space to training and trainer with own group not helping with that, taking even more space . Clean gym and changing room, weights ok but lack off clips to p... See more

Company replied

Rated 5 out of 5 stars

Great reception and initial greeting. Superb gym session from Estelle. Big group in the spin class this morning, but all seemed very appreciative of the way the class was lead and we were all very mot... See more

Company replied

Rated 3 out of 5 stars

The gym itself is good but got some problems: 1) there are always problems with hot water in shower and usually it takes two months to fix it. 2) not enough equipment 3) price for membership goes... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bletchley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Beacon Retail Park, Watling St, MK1 1BN, Milton Keynes, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fitness team members are wonderful

Fitness team members are wonderful! Had a great session with the coach at the body tone.

25 June 2024
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Reply from PureGym UK - Bletchley

Hi Tolu! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Enjoy your next class! Thanks, PureGym

Rated 1 out of 5 stars

Didn't inform about buddy program well…

Didn't inform about buddy program well enough, I am a new immigrant and thought I would have the same access only to find out that I could only go four times

25 April 2024
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Reply from PureGym UK - Bletchley

Hi there, thanks for your review and we're sorry to see the 1 star.

All the info regarding our buddy membership options can be found here : https://www.puregym.com/membership-options/bolt-ons/buddy-access/ - That advises :

"Bring a guest 4 times a month by adding this as a bolt on to your membership or by upgrading to Plus. Guests can even take part in classes!"

We hope this clears up any confusion.

Thanks, PureGym

Rated 4 out of 5 stars

The gym was great

The gym was great, easy machines which were clean and well kept. Liked the workout area which felt spacious and friendly atmosphere. The only reason I dropped a star was the changing area and toilets need a bit of update and care. They were small and smelt like they were not clean.

29 March 2024
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Reply from PureGym UK - Bletchley

Hi Kellie! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are really happy to hear you enjoy using the gym, overall!

We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGym

Rated 3 out of 5 stars

very good atmosphere.

very good atmosphere.

Downsides- limited space and dodgy vending machines

2 March 2024
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Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?

Thanks, PureGym

Rated 5 out of 5 stars

Great reception and initial greeting

Great reception and initial greeting. Superb gym session from Estelle. Big group in the spin class this morning, but all seemed very appreciative of the way the class was lead and we were all very motivated by the effort Estelle made for us all.

1 March 2024
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Reply from PureGym UK - Bletchley

Hi Simon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to join very good range of…

Easy to join very good range of equipment

28 January 2024
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Reply from PureGym UK - Bletchley

Hey there, it's great to hear you're enjoying our equipment at PureGym, and thank you for the 5* review!

Richard, PureGym

Rated 3 out of 5 stars

Need to work more on washroom…

Need to work more on washroom cleanliness and it smells stinky whenever I enter washroom to change.

12 February 2024
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Reply from PureGym UK - Bletchley

Hi Rahul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

So far so good.

10 February 2024
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Reply from PureGym UK - Bletchley

Hi Phill, it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Millie, PureGym

Rated 5 out of 5 stars

So easy and straightforward

So easy and straightforward. No stress involved.

12 February 2024
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Reply from PureGym UK - Bletchley

Hi Jonathon, thank you for the 5* review and welcome to PureGym!

We hope you love your new membership with us.

Millie, PureGym

Rated 1 out of 5 stars

You are not a 24/7 gym

You are not a 24/7 gym. No notices up of opening and closing times this morning over Christmas - all lights on - could’nt get in - door locked. 🤷‍♂️

21 December 2023
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Reply from PureGym UK - Bletchley

Hi. thanks for leaving us this review. We are sorry to see this is 1 star.

We gave all of our staff 1 day off for the year on Christmas Day to enjoy the day with their family and friends. Majority of our gyms re-opened on Boxing Day. Posters were placed in all gyms advertising the hours at least 1 week before so members were aware of this.

Thanks, PureGym

Rated 3 out of 5 stars

The gym itself is good but got some…

The gym itself is good but got some problems:
1) there are always problems with hot water in shower and usually it takes two months to fix it.
2) not enough equipment
3) price for membership goes up every 6 months
4) water machine for PLUS customers not working properly

15 October 2023
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Reply from PureGym UK - Bletchley

Hi Andrii. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 4 out of 5 stars

Worth it 👌

It's OK, sometimes is very hard to find a space to training and trainer with own group not helping with that, taking even more space .
Clean gym and changing room, weights ok but lack off clips to protect weights on bar.
Access to gym is time to time not possible if you don't remember you pin ,because website not working all the times.

26 July 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Dawid. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Welcoming 👌

The staff members I met were extremely helpful, kind, polite and above all respectful.

24 July 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Hadi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym. Plenty of machines and weights. L

4 July 2023
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Reply from PureGym UK - Bletchley

Hi Tim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great classes

Great class, clean changing rooms, friendly and helpful staff.

30 June 2023
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Reply from PureGym UK - Bletchley

Hi Janet. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Went with my friend who added me as a…

Went with my friend who added me as a friend pass. Not to busy at 6am. Will definitely be getting membership plus come next payday

28 June 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Martin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars
PureGym UK - Bletchley logo

Reply from PureGym UK - Bletchley

Hi Muzammal. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Please can you expand on the issues that you have encountered with our Member Services team?

Thanks, PureGym

Rated 4 out of 5 stars

Excellent for the price

Excellent for the price. Lot's of equipment and very clean. The staff are really friendly and always happy to answer any questions. The app has loads of information and it is even possible to see how busy the gym is. I felt really nervous joining the gym but I definitely didn't need to. The only slight niggle I have is that it is so noisy when there is a class on and the speakers seem to be on full blast. I am however totally impressed by how many free classes there are available! Really pleased I joined.

16 April 2023
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Reply from PureGym UK - Bletchley

Hi Joanna. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Could get on any machines,easy access…

Could get on any machines,easy access with phone app

19 February 2023
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Reply from PureGym UK - Bletchley

Hi Dale. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

overall a good gym.

Just overall a good gym.
Friendly people.
Best gym out there

22 February 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Joshua. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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