PureGym UK - Brighton Central Reviews 109

TrustScore 3.5 out of 5

3.5

Tower Point, BN1 1YR Brighton, GB


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Rated 5 out of 5 stars

This gym ticks all the boxes for convenience and value for money! There's a good range of classes at different times of day. I'd like to give a special recommendation for the three fabulous ladies, PT... See more

Rated 5 out of 5 stars

I wanted to go out of my way to write a review for Noemi Leto, who is one of the PTs there and also does some classes (I did HITT with her today) she’s just everything you would want it a teacher & PT... See more

Company replied

Rated 3 out of 5 stars

Since the Pure Gym took this place over after LA Fitness it doesn't look there was some equipment replacement nor maintained. Some handle bars for Lats would need replacing, leather seats needs attent... See more

Company replied

Rated 3 out of 5 stars

water dispenser does not come out cold water! The cleanliness of the locker room is still very bad in the morning. Entrance door to the street should also have a QR code to enter this would fail... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Brighton Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Tower Point, BN1 1YR, Brighton, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

109 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym

This gym ticks all the boxes for convenience and value for money! There's a good range of classes at different times of day. I'd like to give a special recommendation for the three fabulous ladies, PTs Becca, Noemie and Immie - all of whom are exceptionally friendly and encouraging. My only wish for improvement is that we could have better music in the gym - something fast with a beat (and please not just contemporary stuff, which to my mind doesn't have a beat, or rarely). Working out is basically too much like hard work - if there was some entertainment, it wouldn't seem so much like work! Also, it could be a little brighter - colours such as grey, charcoal, and the ubiquitous turquoise are too downbeat. I know it's your corporate design, but I'd like to see less stereotypical gyms, full of red or yellow or even, dare I say it, pink!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this gym

I love this gym. So chilled and friendly - great equipment and always clean. I have only been coming since Jan and love it. mostly thanks to Duncan who has been my PT and has helped me so much with confidence and enjoyment in a space which was previously totally foreign to me.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent circuit class and core

Excellent circuit class and core. Very good trainer.

I can never get over the value for money with all the classes included.

Love the new manager as well.

16 January 2026
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Clean and well equipped

I have only been once but was clean and well equipped. My partner goes all the time and it's perfect for him. I am yet to try classes but they have a fair range to choose from.

10 November 2025
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Reply from PureGym UK - Brighton Central

Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym overall and we hope to see you back in the gym soon! Thanks, PureGym

Rated 1 out of 5 stars

I can't access to the gym even though…

I can't access to the gym even though ir says when you cancell your membership you still have access until the day before your payment

30 November 2025
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Reply from PureGym UK - Brighton Central

Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account, we can see that you have been in communication with our Member Services team, if you need any further support then please don't hesitate to get back in touch. Thanks, PureGym

Rated 1 out of 5 stars

Disappointing experience

Very bad we tried to use the bring my buddy service. After getting charged and going in the gym we were kicked out of the gym for an error that occurred that wasn’t our fault but PureGym’s fault.not a good experience at all. Won’t go back.

12 November 2025
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Reply from PureGym UK - Brighton Central

Hi Ebrima - Thank you for taking the time to leave this review, we do apologise for any difficulty during the sign up process. It sounds like this would be due to a temporary system issue. If you still need assistance with this, please get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym

Rated 5 out of 5 stars

Noemi Leto what a breath of fresh air!

I wanted to go out of my way to write a review for Noemi Leto, who is one of the PTs there and also does some classes (I did HITT with her today) she’s just everything you would want it a teacher & PT, encouraging, really friendly goes out of her way to engage and is always so positive, talks about her own fitness journey and really is an asset to the gym. Thank you! Nikki :)

11 November 2025
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Nicola - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 4 out of 5 stars

I love the class GLC with Neomi

I love the class GLC with Neomi. She really is very friendly and approachable. I hope she stays for a long time.
I wish there was a sauna in this gym but the location is great for me.

21 October 2025
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Nese - Thanks for taking the time to leave this review, we are happy to see this is 4 stars.We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Regarding the point raised, we’re afraid this would not be possible; we don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. Thanks, PureGym

Rated 5 out of 5 stars

I love pure Gym

I love pure Gym. It has all the equipment I need and is clean andd a safe and secure environment for people to train in.
I love that you can bring a friend along on a guest code as well as.... EXCELLENT 👍🏾

19 April 2025
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great morning classes

Good gym
Excellent hiit class with Noemi

14 October 2025
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Alessandra - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear of your recent class experience and see your positive comments for a member of the team! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 2 out of 5 stars

So I've been a member of pure gym for a…

So I've been a member of pure gym for a long time use frequently but what can I say well. Ive been trying for over 3 weeks to get in contact with customer service to change pay date on membership its none existence the showers in the London road gym barley work and the toilets smell of fermentation pi#s on a constant basis and its strong. I was also trying to be charged 53.99 to try to rejoin the gym this week due to not being able to get hold of customer service to change dates of pay which stung me with rejoining fees and readmission fees I have been going for a long time but to be stung in a way its not on.

7 October 2025
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Michael - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym

Rated 1 out of 5 stars

Not helping

Not helping

1 August 2025
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 3 out of 5 stars

It was crowded and smelly

It was crowded and smelly. Also, going the security doors is ridiculous.

20 June 2025
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi John, thank you for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and so can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!

Thanks, PureGym

Rated 2 out of 5 stars

Overcrowding Alert

It’s becoming so busy since Fitness First closed within a short notice . It’s like children playground . Toilets dirty not enough toilet papers and long waiting times for any machines. Please consider the comfort of existing members and not take too many new members that will make the overcrowding worst.
Date of experience: 10 February 2025

10 February 2025
Unprompted review
Rated 4 out of 5 stars

Visit 29th January 2025. We were impressed by the equipment in…

We were impressed by the equipment in the gym, the cleanliness of all areas and were shown round by a very pleasant young man (sorry didn’t get his name) who explained how things were run and seemed very friendly. All these things very important to us. We will see how we get on , we belong to the older age group!, so important we do not feel out of place.

29 January 2025
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Jan – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 1 out of 5 stars

I could not use the code or the QR code…

I could not use the code or the QR code , I clicked on the assistance bottom so many time waited for more than 20 min . I was so disappointed.

14 January 2025
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

As you mentioned, there is also an Assist button at the gym entrance you can press but please bear in mind this will only be active during staffed hours. When pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 1 out of 5 stars

The gym has gone downhill

The gym has gone downhill - the past two years the classes are still only half an hr with some being 45 mins (yippee!!) There are now no classes that I enjoy or if they are, they are on at a time that is not suitable and because I'm not the only one who can't attend, low numbers go and thus class is taken off. What is the point of going to a class for only 30 mins with maybe a wait of an hr for the next class that might be of interest. We need good classes at core times ie after 5pm and not in the afternoons. We need high fast class like combat or other aerobic type, some yoga or pilates again not in the afternoons and not at 5.30 as ideally these classes as perfect after a fast class or later in the eve. We need more fun classes as other gyms have and if not, then I think you will be losing another member.

14 December 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Ana. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 2 out of 5 stars

Often cold, no atmosphere

Don't understand why after having no TV screens on for weeks, there is suddenly one on for a couple of days. Then off again. There's frequently no music (or the volume is too low) - so zero atmosphere. Gym is convenient, has lots of equipment. But not a particularly enjoyable place to work out.

14 December 2024
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Reply from PureGym UK - Brighton Central

Hi Alison - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 1 out of 5 stars

0/10

Lack of equipment. Music playing so low it’s like listening through someone else’s headphones from a distance.

Poor quality barbells (Jordan) and changing rooms stink of piss

Also vending machines don’t work properly.

26 November 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Ronan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

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