Very welcoming and helpful. The chap on duty was such a nice, caring person and showed me what I needed plus explained I could book times for some tuition etc. Lovely and clean Gym, altogether a very... See more
Company replied
Location
Switch locationWey Retail Park, KT14 7NP Byfleet, GB
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See what reviewers are saying
Overall not the worst and not the best. Not particularly a welcoming atmosphere but they have most of the equipment a standard gym has. They do need a punch bag / boxing equipment as that’s an... See more
Company replied
The facilities are ok but I prefer Woking. In Woking, classes are behind frosted glass doors, Byfleet has no doors so the classes are a little distracting if you are using the gym - the timer buzzer t... See more
Company replied
Been attending this new gym for 4 weeks now. Very impressed so far. All the instructors are great - full of encouragement and motivation. Only do the classes as don't really understand how to use t... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Byfleet
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Wey Retail Park, KT14 7NP, Byfleet, United Kingdom
4.0
Great
52 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Byfleet
Hi Danielle, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back in the gym soon! Thanks, PureGym
Very welcoming and helpful Team
Very welcoming and helpful. The chap on duty was such a nice, caring person and showed me what I needed plus explained I could book times for some tuition etc. Lovely and clean Gym, altogether a very good visit. The 24 hours is such a good idea allowing flexibility in such busy lives.
10 November 2025
Unprompted review
Reply from PureGym UK - Byfleet
Hi Mary - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
Very clear an intuitive website
Very clear an intuitive website, easy to follow and quick to use. My son has been a member for quite a while and recommended it to me
22 July 2025
Reply from PureGym UK - Byfleet
Hi Andrew - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
joke of a company
joke of a company, cant get hold of them other than an email and socila media. Tried the email and been a week and not had a reply. Got some lady on the social media chat and just no resolve! I have the Plus membership which gives you access to most of their gyms. I have been using a new gym that is closer to me, it wont let me change my home gym to this gym. After months of using it they have now come to me and told me its not included. I am baffeled as not only have I had almost a year use of it its half the size with half the equipment and rooms and they trying to tell me it costs more so I cant have access, after almost a year of using it as part of the PLUS plan. Absolute shark of a company and customer service is a joke! THE GYM or another gym here I come!
9 July 2025
Unprompted review
Reply from PureGym UK - Byfleet
Hi. Thanks for taking the time to leave this review, we're sorry to see this is 1 star.
We apologise for any inconvenience caused by this. Mulit-gym access is based on the plus membership you select and some gyms may no longer be included in your access list due to a number of reasons. Gym prices do vary from gym to gym for various reasons which also include rent, location, landlords, facilities, staff and more.
Members are able to make changes via their members area online, however sometimes there can be factors that prevent this. Please visit our Help Centre here: https://www.puregym.com/help-centre/ for more information on this.
Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.
You can contact them at member.services@puregym.com via email. Please ensure you respond to all Automated Responses from us as well, and our team will be in touch with you as soon as they can.
Thanks, PureGym
THE SIGNING UP OF THE MEMBERSHIP WAS…
THE SIGNING UP OF THE MEMBERSHIP WAS VERY USER FRIENDLY ON THE COMPUTER AND NO PROBLEMS.
1 July 2025
Reply from PureGym UK - Byfleet
Hi Bob - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Itd Ok but some times to busy and no…
Itd Ok but some times to busy and no air conditioning
12 May 2025
Unprompted review
Reply from PureGym UK - Byfleet
Hi Alicja - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Decent gym but the elliptical on the…
Decent gym but the elliptical on the far left is broken and makes a clacking noise and on the far right is off balance so when you go faster it wobbles. The elliptical next to the one on the far right also makes a clacking noise which is annoying. Because there are only 4 elliptical it means only of of them is working properly.
22 March 2025
Unprompted review
Reply from PureGym UK - Byfleet
Hi Jacob. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any further concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
I’ve paid for a day pass and I forgot…
I’ve paid for a day pass and I forgot my pin, however no pin has been sent to my email.
13 February 2025
Reply from PureGym UK - Byfleet
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
If you have signed up with an existing PureGym account a welcome email confirming your pin will not be sent out to you. We do apologise for any inconvenience caused.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
Quality gym
Quality gym and great set up but still room for a few easy improvements. Could use some more mirrors in the heavy weight section. Also to lower the weight rack which when sitting down blocks the view of the mirror (and I’m tall). Lots more clocks all around the gym would be great too, to time rest in between sets. I always say you should be able to see a clock from any piece of equipment.
5 January 2025
It is a very nice gym and suits me
1 January 2025
Reply from PureGym UK - Byfleet
Hi Jennifer - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Just the basics
Overall not the worst and not the best.
Not particularly a welcoming atmosphere but they have most of the equipment a standard gym has.
They do need a punch bag / boxing equipment as that’s an important part of any gym experience.
Saying that, overall it’s still value for money.
3 January 2025
Reply from PureGym UK - Byfleet
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Regarding the point which you have raised about the boxing bag, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Byfleet
Hi Alison - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Pretty decent equipment but generally cold inside (at least at the moment).
Pretty decent equipment. Friendly staff. Good location. Free parking. Generally pretty cold inside due to the fact that the door is often open and it has really high ceilings. Really well-priced for short stint back in the UK.
22 December 2024
Reply from PureGym UK - Byfleet
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Friendly staff
Friendly staff, lots of stations/equipment to use. Clean and tidy. Lots of classes
11 November 2024
Unprompted review
Reply from PureGym UK - Byfleet
Hi Marvin - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly staff and range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Byfleet
Hi Shapour - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym
Nice gym poor signage to warn of changed conditions.
Gym facilities had everything i needed. Though there was a 4 meter by 5 meter soggy wet patch of urine on the floor that smelt and the area was not marked off. I put my towel down next to the cables in the area and my gym towel was stinking of pee, as well as my sports top i was carrying as i put my soon to be discovered soaked towel on top of it. Some signage could of been helpful.
1 September 2024
Reply from PureGym UK - Byfleet
Hi Ben - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
well no one was there when I went in to…
well no one was there when I went in to try to look around; gym was unmanned. Which as a personal trainer myself I do feel is unsafe. If anyone were to have an accident - which does happen, ive seen it, there would be trouble.
I wouldn't pay a joining fee for the reason no one was there I managed to take a leaflet and sign up myself at home- so what would the fee be for? I did it myself. I have only joined because of the half price, no joining fee offer.
2 September 2024
Reply from PureGym UK - Byfleet
Hi Ellie, thanks for your review and we're sorry to see the 3 stars.
Our Gym's are staffed throughout the day, commonly from 8am - 8pm.
In unstaffed hours, we still have 24/7 CCTV Team's so please be assured the gym is safe. The emergency points within the gym connect you directly to the CCTV Team who will assist.
Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online.
As you mentioned, we run promotions regularly online which can remove this, and reduce your first monthly payment like the savehalf offer used.
We hope this clears up any confusion and look forward to seeing you in the gym soon.
Thanks, PureGym.
Very straight forward process
It was very easy, welcoming and included great benefits. Although the price has gone up since i last had a membership I was still satisfied with what i was getting.
25 July 2024
Reply from PureGym UK - Byfleet
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you enjoy your time with us! Thanks, PureGym
The process to join in the gym was…
The process to join in the gym was simple and fast.In the app you can find a lot of support to start your journey in the gym.
5 July 2024
Reply from PureGym UK - Byfleet
Hi Adrian! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Excellent environment
Excellent environment , friendly staff very respectful. Definitely would recommend
3 July 2024
Unprompted review
Reply from PureGym UK - Byfleet
Hi Shabana - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
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