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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more
Company replied
Nice, well-equipped gym with good lighting and music. The gym was clean, spacious and had a good variety of equipment. I also really liked the hydration machine and the selection of free drinks. The o... See more
Company replied
I love going gym, not just for the workouts itself but I feel better there, also its always clean and tidy compared to other gyms and the equipment they have are exceptional. Almost like people are su... See more
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Company details
- Gym
- also in
- Fitness centre
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
68k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Payment
I have been a member of puregym for 2 years and never missed a payment. So my payment comes out through recurring card payments and because i have a new card coming my payment got declined. Ive been working away for a couple of days so thought i would sort it out when i got home and when i clicked on my emails my membership has been cancelled. It had been 2 days 🤬
1 October 2026
Unprompted review
Love lift classes with Jorge
Love lift classes with Jorge! He is an awesome instructor, always making sure you do exercises properly to avoid any injury and to progress in your fitness journey!
1 October 2026
Unprompted review
Helpful in most possible pure gym is…
Helpful in most possible pure gym is place too go too keep fit quiet sometimes no one disturbing you
1 October 2026
Unprompted review
PureGym Charlton- Melvyn, great addition to the team!
PureGym, Charlton London.
I have recently been attending Hybrid Classes conducted by Melvyn, one of the newer trainers at the gym. The classes have been exceptional. I have definitely seen a marked difference in my fitness level and physique. Melvyn is a very intuitive trainer, who offers individual attention to each class participant, not only on a physical level, but on a holistic level too. Melvyn, very kindly offers advice on our nutritional needs which has been invaluable. Since attending his classes, my mindset and approach to training has definitely improved. Melvyn is a great addition to the team.
1 October 2026
Unprompted review
Enjoyed PureGym for the last 14years.
Enjoyed PureGym for the last 14years.
28 September 2026
Unprompted review
The worst gym organisation I've ever joined
The worst gym organisation I've ever dealt with. When I signed up I informed with i use a walking stick and may need to use the disable access doors, I was informed email them before I could start my membership, which I did twice but had no contact from them (apart from the automated response email acknowledgement of my email) and trying to contact them is a nightmare and their app is also the worst app I've ever come across. I wish I haf never left JD gym now and looks like im out of pocket of the joining fee and first months membership because no responses to my email so I have to stop the DD with my bank.
25 September 2026
Unprompted review
Mark is super helpful, a credit to Pure gym
I Was really pleased to meet Mark this morning , he was at Droitwich gym , helping out , normally based at Redditch.
He was so friendly & helpful , gave me good advice about different pieces of equipment, unfamiliar to me , along with general exercises, & dietary input .
I wanted to pay him for his time , but he was just happy to assist me , what a star .
I wish him well with his boxing career 🥊.
30 September 2026
Unprompted review
Great space
Great space, easy and secure access. Great equipment. Avaliable lockers, differnt areas e.g. yoga area, cardio area, weights area. All clear
2 November 2025
Reply from PureGym UK
Hi Kelvin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing experience with Emel on GLC…
Amazing experience with Emel on GLC class on Tuesday morning. Loved the class and the trainer. High intensity class. Highly recommended!
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Svetlana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Love your Sydenham Branch on Tuesdays…
Love your Sydenham Branch on Tuesdays and Thursdays! The experience is always great on the Yoga and Core and Ride Class and Body Tone-huge thank you to the trainers !
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Sotiria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Always a welcoming gym where I can work…
Always a welcoming gym where I can work out at my own pace. Friendly, well looked after Gym. It's clean and the membership price is amazing value. Also, love the showers there they have disabled access. The Gym is clean. There's cleaners always going around making sure the equipment is tidy and free of dust. The only thing is the hair dryer turns off after 15 seconds, so can't use it to dry my hair.
31 August 2026
Unprompted review
Reply from PureGym UK
Hi Kate. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Jacinto. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Speedy response
Speedy response, friendly and polite and extremely efficient service.
Big thank you to Emanuela in membership team.
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Trevor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Phoebe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I thought parking is free in…
I thought parking is free in Blackburn!Now receive 1penalty waiting for others!
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Jovita, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear you have received a parking fine whilst visiting this gym. We can only go by what is advertised on the gyms web page - *Parking restrictions may apply. Please check in the car park before you enter the gym. PureGym is not responsible for any parking fines.
The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.
Thanks, PureGym.
The staff members are easily… approachable
The staff members are easily approachable and understanding.The atmosphere early in the morning is calm and joyous for people like me.It's a good place to meet up with friends and get in a good session.
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Douz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The Strike Class at Pure Gym
The Strike Class at Pure Gym, Meadowhall Retail Park is brilliant, really enjoyed participating..
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Bette. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good amount of equipment!
The amount of equipment meant there was something to access when waiting for a specific machine!
28 September 2026
Unprompted review
Reply from PureGym UK
Hi Christine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the using the gym overall!
Thanks, PureGym
Amazing community and team!
29 September 2026
Unprompted review
Reply from PureGym UK
Hi Emily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Russell Tickner - Personal Trainer
Whilst I’m used to a gym environment, considering using a personal trainer was initially a little daunting as I was concerned as to whether the exercises given to me would reflect my age (nearly 66) and experience. Russell has a wealth of knowledge in exercise and fitness and treats each person as an individual taking account of their age, experience and current level of fitness. I was asked about any ailments or issues that I had when I started my sessions and he tailors the sessions to take account of these things. He’s calm and considerate throughout the sessions and extremely encouraging. I would 100% recommend Russell to anyone wanting to improve their fitness and mobility.
24 September 2026
Unprompted review
Reply from PureGym UK
Hi Jeremy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you have found your confidence at the gym again and we're glad the team were able to help you with this! We wish you the best of luck with your onwards fitness journey.
Thanks, PureGym
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