I’ve been attending Sion’s Strength and Cycle classes at PureGym and honestly, they are some of the best sessions I’ve ever done. Sion is incredibly approachable, knowledgeable, and friendly — he... See more
Company replied
Location
Switch locationStadium Plaza, CF10 1LA Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy process to sign up. I am visually impaired and with a guide dog so I signed up a few weeks early and messaged the gym to arrange a disability induction. Armando responded very promp... See more
Company replied
Gym layout has been changed for the worse, it was perfectly fine before, stationary has been moved more to the centre of the gym and all over the place (E.g machines that focus on leg strength used... See more
Company replied
Love pure gym but I really dislike the recent new layout change and amount of machines available since this the replacement of all the machines. No leg press as of yet and really weird clusters of th... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Cardiff Central
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Stadium Plaza, CF10 1LA, Cardiff, United Kingdom
3.9
Great
99 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been attending Sion’s Strength and…
I’ve been attending Sion’s Strength and Cycle classes at PureGym and honestly, they are some of the best sessions I’ve ever done. Sion is incredibly approachable, knowledgeable, and friendly — he makes everyone feel welcome from the moment they walk into the studio.
His Strength and Cycle classes are always well-structured, challenging, and motivating. He explains everything clearly, keeps the energy high, and makes sure everyone is working safely and effectively. No matter how tough the workout is, you always leave feeling amazing and accomplished.
His recent charity spin event was a huge success as well — such a great atmosphere and for a brilliant cause. It really shows the effort and passion he puts into building a supportive fitness community.
If I could make one small suggestion, it would be for future spin classes to be 45 minutes instead of 30 mins.
Highly recommend Sion’s classes to anyone looking to get stronger, fitter, and feel great while doing it.
14 February 2026
Unprompted review
Reply from PureGym UK - Cardiff Central
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We love to hear that the energy our instructors bring to their classes is reflected amongst our members! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! If you have any further feedback regarding the classes at your home gym, please do not hesitate in reaching out to the Gym Manager who will be happy to take this feedback on board! Thanks, PureGym
Great value.
Great price for what you get and plenty of room. Hurry up and change the batteries in the rowers though. Lol.
18 October 2025
Reply from PureGym UK - Cardiff Central
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Accessible and welcoming gym
Very easy process to sign up. I am visually impaired and with a guide dog so I signed up a few weeks early and messaged the gym to arrange a disability induction. Armando responded very promptly and he was very helpful and thorough and suggested the best times to attend that are less busy and made sure I knew where everything was. I have felt very welcome to date and have been enjoying my membership so much so I have upgraded to Plus already. I chose this gym as the location is perfect for public transport meaning I no longer have a 20-30 minute walk home after a session meaning I can exercise properly without holding back.
Staff 5*
Equipment 4.5*
Location 5*
Accessibility 5*
Welcome 5*
Special shout out to Armando who is a credit to PureGym
5 January 2026
Unprompted review
Reply from PureGym UK - Cardiff Central
Hi Ryan. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. It’s great to hear such positive feedback regarding your induction with our staff and how they made a positive impact on the start of your fitness journey. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Amazing experience
I had a good time on my first day in the gym it was cool nice and very peaceful.
31 October 2025
Reply from PureGym UK - Cardiff Central
Hi Atta - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear of your positive first experience! Thanks, PureGym
Reply from PureGym UK - Cardiff Central
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The gyms are great
The gyms are great, basic but great as the price is so competitive you feel like it is real value for money.
9 July 2025
Reply from PureGym UK - Cardiff Central
Hi Craig. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
i am livid!!
i am livid!!! i have froze my membership, did not get an email saying its been “unfrozen” and they keep taking money out of my bank. i’m only in college i have got no money left!!!!!! i was not aware of any of this i tried to phone them but apparently “they don’t take phone calls”. Absolutely JOKE
6 March 2025
Reply from PureGym UK - Cardiff Central
Hi there - Thank you for taking the tome to leave this review, we are sorry to see it is 1 star. When a freeze is applied, this is for a specified period of up to 3 months, and once applied a direct debit advance notice is sent to confirm when the next payment will be taken after the freeze ends. If you require any support with this, we would as that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Reply from PureGym UK - Cardiff Central
Hi Riyad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It was fast.
8 May 2025
Reply from PureGym UK - Cardiff Central
Hi Marcelo - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
What has happened to this place recently!!
Understand the PureGym is a budget friendly gym but come on, what is happening recently with this place…
1. PureGym no longer play licensed music, how can the biggest gym company in the UK not be willing to pay a music licence. Baffling.
2. The air conditioning seems to be no existent, the weather outside isn’t even warm yet but feels like a sauna in this place recently. Can PureGym no longer afford to turn the air con on here?
3. General cleanliness - never been great here to be honest. Male toilets are always disgusting and it’s your lucky day if they have hand soap.
4. Water fountains are either broken of absolutely filthy too.
Been going to PureGym for 4-5 years now. Genuinely thinking of trying out somewhere new as I can’t see this place getting better anytime soon. Disappointing
21 March 2025
Unprompted review
Reply from PureGym UK - Cardiff Central
Hi Sammy, thanks for leaving us this review. We are sorry to see this is 1 star.
We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
I cant acces to my pin
20 March 2025
Reply from PureGym UK - Cardiff Central
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
Really easy to set up membership
7 March 2025
Reply from PureGym UK - Cardiff Central
Hi Lisa! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Reply from PureGym UK - Cardiff Central
Hi Sidnei - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Well eqquiped
Well eqquiped, friendly user acces. No 5 stars because people does not use towels when workout.
29 December 2024
Reply from PureGym UK - Cardiff Central
Hi Daniel - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Cardiff Central , what happened?
Cardiff Central 11-12/01/2024
Half the showers out of order again
No soap in male changing room so assume every weight and cardio machine will be positive for coliforms so bring hand sanitiser as gym removed it a long time ago
Only 1 toilet with toilet paper
Half eaten food left in sole use entrance way there for over 24hrs
12 January 2025
Reply from PureGym UK - Cardiff Central
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our gyms are cleaned every night with high-grade anti-viral disinfectant. The team also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.
We've also installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible. Thanks, PureGym.
Staff at PureGym Central are a joke
Staff at PureGym Central are a joke. No one wants to help out all they want to do is train themselves when they should be working and helping those who are in need of help. I have been stuck outside for over an hour at one point when Staff kept looking at me and waving, but no one attended to me When eventually I did manage to get in. I told Staff all they did was shrug their shoulders and make excuses. The whole gym is unmanned most of the times which is not safe due to health and safety. They should be at least one person that is not happening.
14 December 2024
Reply from PureGym UK - Cardiff Central
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (such as dates and times etc.) we can look into assisting you with this. Thanks, PureGym.
Lack of Harassment Policy & Awareness.
1 September 2024
Unprompted review
Reply from PureGym UK - Cardiff Central
Hi Jess - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym.
very good equipments and mirrors to see…
very good equipments and mirrors to see body improvement
25 November 2024
Reply from PureGym UK - Cardiff Central
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Good offers and inexpensive!!
11 November 2024
Reply from PureGym UK - Cardiff Central
Hi Caesar - Thank you for taking the time to leave this review! We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Prices increased and equipment I use regularly removed.
Been with pure gym for around 7-8 years because it’s convenient with 24hr access, reasonably priced and has a decent amount of equipment. However they have now removed the thick, smooth mats that used to be in the stretching/weights areas by the windows and around the corner from changing rooms. These were perfect for me for stretching as I’ve been working on front and box splits and can slide my feet easily with my socks on. The other mats have too much grip and the floor in these areas is also rubber, so I can’t slide. Now I have to try and find a spot on the carpet where I’m able to work on these stretches, not the easiest as the only place I could find somewhat out of the way was partly blocking one of the staff doors. Also gym price has recently increased, now when there is less equipment for me to use. Also upgraded to the plus membership for a short amount of time but found that the only useful perk for me was the water machine. An option for just the water upgrade would be great or perhaps a reward for long term customers? as all the perks and offers seem to be for new customers only. Could save some money sometimes by cancelling and rejoining when these offers are on, if it wasn’t for the fact I would have to change my code and key fob.
21 October 2024
Unprompted review
Reply from PureGym UK - Cardiff Central
Hi Jessica - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Regarding the point on pricing, from time to time it is necessary for us to increase membership prices in line with increasing maintenance costs and other overheads. These price increases help us to maintain and improve our gyms to ensure we can always provide the best facilities for our members. We appreciate your understanding with this. Thanks, PureGym.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.