PureGym UK - Chelmsford Meadows Reviews 93

TrustScore 4 out of 5

4.0

The Meadows Retail Park, CM2 6JX Chelmsford Meadows, GB


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Rated 3 out of 5 stars

As a positive, the gym has a huge amount of equipment especially compared to other gyms in the area and the layout is great. The downside is the gym is always dirty. The female changing rooms are so b... See more

Company replied

Rated 4 out of 5 stars

Clean facilities with plenty of equipments but too busy during early evenings. This means there is a wait time for using key equipment. Not sure Puregymncan do much about it as they have been a victim... See more

Company replied

Rated 4 out of 5 stars

I love coming to this gym, I tend to come in the mornings & I really enjoy the classes! The only comment I will make is I did the Sweat 30 class and the instructor squeezed 4 rounds into half an h... See more

Company replied

Rated 5 out of 5 stars

Can’t fault this gym! Friendly and welcoming atmosphere, same goes for the staff, plenty of equipment, I see staff regularly cleaning equipment and changing rooms. Fitness classes are also brilliant -... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Chelmsford Meadows

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Meadows Retail Park, CM2 6JX, Chelmsford Meadows, United Kingdom

4.0

Great

TrustScore 4 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Gym experience

The instructors are helpful

28 June 2025
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Reply from PureGym UK - Chelmsford Meadows

Hi Sheba- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

The sign up was very easy and quick

The sign up was very easy and quick

27 October 2025
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Reply from PureGym UK - Chelmsford Meadows

Hi Helen - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 1 out of 5 stars

There was no music on so all I could…

There was no music on so all I could hear was people dropping weights

3 August 2025
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Reply from PureGym UK - Chelmsford Meadows

Hi Elliot - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. If you approach the Gym Manager with more info such as date and time, they can investigate why there had been no music at that time and advise further on this. Thanks, PureGym

Rated 5 out of 5 stars

Good value for money

So far so Good!

13 July 2025
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Reply from PureGym UK - Chelmsford Meadows

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Brilliant and and top of the range…

Brilliant and and top of the range equipment. Friendly and professional service provided by the staff.

4 June 2025
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi Amador. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A Fantastic Local Gym That Ticks All…

A Fantastic Local Gym That Ticks All the Boxes!

I’ve been a member at PureGym Chelmsford for a while now, and I can genuinely say it’s one of the best decisions I’ve made for my fitness. The gym is clean, well-equipped, and welcoming, with a great variety of machines, free weights, and functional training areas.

What really stands out is the atmosphere—no pressure, no posing—just people of all ages and fitness levels working towards their goals. The staff are friendly and approachable, and the classes are a brilliant way to stay motivated (BodyPump is a personal favourite!).

It’s open 24/7 which makes it super flexible for my schedule, and the app makes it easy to book sessions and track progress. Whether you’re a complete beginner or more experienced, PureGym Chelmsford makes it easy to feel confident and keep moving.

Highly recommend it if you’re looking for a gym that’s affordable, accessible, and genuinely supportive!

1 June 2025
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent member deals and classes are…

Excellent member deals and classes are well organised.Always great atmosphere.Friendly and helpful staff.variety of equipment with online suggestions for workouts to use to switch up your routine.fabulous.totally reccommend

15 April 2025
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi Clare - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Karen Cindil Pure Gym Review

Having 2 really good mangers definately helped my introduction go smoothly. Very organised.

6 January 2025
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Reply from PureGym UK - Chelmsford Meadows

Hi Karen – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 3 out of 5 stars

Have used this gym for a number of…

Have used this gym for a number of months now with mixed experience. Gym provides a friendly environment to train but I rarely see PTs and gym floor can frequently be untidy with weights left scattered around. I would like to see more experienced PTs who have a presence and engage more with customers.

28 December 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.

However, staff on site do everything they can while during staffed hours and we also have CCTV monitoring the free weights.
We are looking for new ways to combat this too.

With regards to all points raised we would like to assure you that we are reviewing feedback and will ensure these are addressed in club. Thanks, PureGym

Rated 4 out of 5 stars

Some new equipment?

Can we have some new new equipment please

30 December 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi Dan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Been going for two years, very good gym and location, the membership and flexibility works well for me.

16 November 2024
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point!
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Very easy process and clear information

The process was very easy and simple when joined puregym. Looking forward to have the same experience in the gym.

30 October 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi Meepe - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to give you a straightforward start to your fitness journey so it's great to hear you had a clear and easy time joining us. Enjoy your workouts! Thanks, PureGym.

Rated 1 out of 5 stars

changing rooms smelt like urine and…

changing rooms smelt like urine and feces
toilet was blocked with feces and toilet paper
attachments left all over the floor (health and safety hazard), bottles, cans and toilet paper all over the floor, floor looks like it hasn’t been mopped in a while so

4 October 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times etc.) so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

I genuinely Love Pure Gym

I genuinely Love Pure Gym

3 August 2024
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hey Khumi - That's awesome to hear and thanks for the 5* review!

We look forward to seeing you back in the gym soon!😊

Thanks, PureGym

Rated 4 out of 5 stars

Great but need attention

The amount and time is great but place need to keep tidy more specifically the toilet and locker room. I think as it’s so busy place it’s important to extend the shower and toilet area.
Also equipment needs to keep eyes where I have found some of them wasn’t working.

22 July 2024
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi Alif! Thanks for taking the time to leave this 4 star review!

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

We would like to assure you that we are reviewing feedback and will ensure all points raised addressed in club to ensure a safe environment for staff and members. Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Very clean gym and easy to find my way around

5 July 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi there Miss Smith, it's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!🙌

Thanks, PureGym

Rated 5 out of 5 stars

Friendly

Friendly, clean atmosphere

7 May 2024
Unprompted review
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Reply from PureGym UK - Chelmsford Meadows

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so! Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

Great gym, clean and neat, lots of equipments

24 April 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi Sreelatha - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 4 out of 5 stars
PureGym UK - Chelmsford Meadows logo

Reply from PureGym UK - Chelmsford Meadows

Hi Siva! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

I was a bit skeptical about using…

I was a bit skeptical about using Puregym in Chelmsford as I was a member of another well known gym that costs more but was constantly busy in the mornings. I figured PureGym would be even busier, however because they PureGym have a rig set-up in Chelmsford, there’s plenty of places to do squats and deadlifts, bench and other compound exercises. Combine that with a great functional fitness floor, I’m hugely impressed with the PureGym set-up in Chelmsford

8 April 2024
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Reply from PureGym UK - Chelmsford Meadows

Hi Richy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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