Slightly nervous when I went in but I was kindly helped by a PT there, Luke, who was happy to spare the time to show me around and answer any questions I had! I really appreciated the extra effort, I'... See more
Company replied
Location
Switch locationUnit 2 Deva Retail Park, CH1 4LU Chester, GB
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See what reviewers are saying
Not cheap enough to be the cheap 'n cheerful option. A very slow and underwhelming refurbishment. Everyone has left to the new JD in Chester on the same estate. Needs a good clean, dusting and a... See more
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I joined this gym after following/messaging Cat on Instagram. She's very approachable and knowledgeable. I had my get started session with the manager Rob. He didn't know how nervous I was but he put... See more
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Overall the gym is OK however some equipment lately have been broken and alot of children have been in and basically messing round in my opinion. Also sanitisation stations are empty quite often. That... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Chester
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 2 Deva Retail Park, CH1 4LU, Chester, United Kingdom
3.9
Great
106 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not cheap enough to be the cheap 'n…
Not cheap enough to be the cheap 'n cheerful option. A very slow and underwhelming refurbishment. Everyone has left to the new JD in Chester on the same estate. Needs a good clean, dusting and a sauna to compete with the same price point. Enjoyed the occasional free pass though.
11 October 2025
Reply from PureGym UK - Chester
Hi Laurence- Thank you for taking the time to leave this review, we're sorry to see it is 2 stars. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and address any concerns you have! Thanks, PureGym
Beautiful company that puts the…
Beautiful company that puts the customer first.
Great facilities. And YOU are in TOTAL control of your membership.
10 out of 10 for customer service and experience.
29 September 2025
Reply from PureGym UK - Chester
Hi Rob, thank you so much for your 5-star review! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
It’s a lovely gym with a variety of…
It’s a lovely gym with a variety of machines. It’s recently been refurbished. I was shown around by Luke who was very helpful. I can’t wait to go back
6 December 2025
Unprompted review
Reply from PureGym UK - Chester
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We also love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back in the gym soon! Thanks, PureGym
Really helpful staff!
Slightly nervous when I went in but I was kindly helped by a PT there, Luke, who was happy to spare the time to show me around and answer any questions I had! I really appreciated the extra effort, I'm looking forward to going back!
1 December 2025
Unprompted review
Reply from PureGym UK - Chester
Hi Catherine, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of going to the gym alone, so we do our best to provide that safe space for our members. We love being able to help and chat to members when given the opportunity to do so and we are really happy to hear of your positive first experience. We're excited to have you as part of the PureGym community and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great gym friendly staff
Today we had a walk around the Chester gym before we joined. Gary the manager give us a tour. Gary was very friendly and helpful and that’s why we decided to join
17 November 2025
Reply from PureGym UK - Chester
Hi Philip - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team, we hope you enjoy your new membership! Thanks, PureGym
Greeted by member off staff
Greeted by member off staff. Clean equipment good environment. Lockers on show you don’t have to worry about getting nicked.
23 October 2025
Reply from PureGym UK - Chester
Hi there - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Missed opportunity to smarten up
The recent refurb is a bit disappointing - just a bit of teal paint and LEDs here and there, new carpet tiles and a hyrox-style area downstairs. White paintwork is still grubby and stained, windows upstairs dirty and cobwebbed, the x-trainer machines are rusty, rowing machines in poor state of repair, and little pride shown by some customers who leave water bottles and weights discarded. Very little space for stretching and cooldown. Only plus is that it’s cheap and super convenient, but seriously considering moving to JD on the same retail park.
1 October 2025
Unprompted review
Reply from PureGym UK - Chester
Hi Mark - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
I'm bodybuilder for the last 23 years
I'm bodybuilder for the last 23 years. Today was my first time in pure gym in years. First impression was that there is lots space for more equipment and fells like waste of space. Equipment is not ok at best. Don't get me wrong, average dude will say its amazing. Dumbells are lacking grip. Handles are almost smooth. For such a big gym there is very few machines and those narrow cable machines are everywhere but they are just not the best. I put all plates on every machine and was doing reps easily. Good things are that gym is clean. People seems ok. Easy to get membership. Variety of cardio equipment. For some reason atmosphere is kind of sad but it may be just my first impression. Overall it's fine gym with most you will need. May be overcrowded very often so dont try 5pm because yku will be probably waiting for every machine for a bit. I wish there was employee like me who could help people to get familiar with machines and exercises. I love train people but do something else at the moment. 3 star is just because I've seen a lot so it may be 4 or more for average user. Well im not special or anything just have extensive experience. Ther is definitely nothing bad to say about them so far.
29 September 2025
Reply from PureGym UK - Chester
Hi Daniel - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Hardly worth an induction
The trainer we met did hardly anything to enquire except to ask whether we had used a gym before. We were shown a bike in order to explain its adjustments (no problems) but virtually no explanation of any other equipment except a bench press.
More enquiries should be made to find out what the customer wanted and more enquiry into customers experience.
5 September 2025
Reply from PureGym UK - Chester
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We would like to apologise for any inconvenience caused by this. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated further and addressed in club.
We hope to hear from you soon.
Thanks, PureGym
Avoid if possible.
Pros:
It is a gym.
Cons:
Half the lockers have broken locks and the ones that aren't broken have been padlocked shut or have clothes in when there is not another soul in the gym (I go around 3am) this has been the case for months now and none of the staff have noticed.
I've also seen discarded or forgotten water bottles left in the same spot for over a week. Again, none of the staff noticed.
They got rid of the cleaning stations for some reason so you can't wipe down any equipment you use.
Plates and cable equipment strewn all over the place, a lot of them being tripping hazards. Nobody is ever punished for not reracking weights or putting equipment back despite it being Rule #1.
Bare minimum when it comes to weightlifting machines, a lot of which are out of order regularly. Cable machines accessories are in horrible condition, bordering on dangerous and rarely replaced.
No air conditioning in off peak hours. I contacted them about this issue and they said it was to reduce their carbon footprint. Maybe a better idea would be to keep the air conditioning on and turn the ear blistering music off so I can't hear it over my own earbuds.
The only reason I'm still there after 3 years is there's no other 24hr gym close by. Thankfully that is soon changing.
9 September 2025
Unprompted review
Reply from PureGym UK - Chester
Hi there - Thank you for taking to time to leave this review, we are sorry to see it is 1 star, but always review and take onboard member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. I have passed your feedback along to the gym management team, so they can look into this and address any concerns raised in club, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Very clinical
Plenty of equipment however, feels very clinical, not much personality. Turn the music up. Could not see a water fountain.
16 August 2025
Reply from PureGym UK - Chester
Hi, thanks for taking the time to leave this review.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager directly, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you soon.
Thanks, PureGym
Reply from PureGym UK - Chester
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Reply from PureGym UK - Chester
Hi Carl! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Good size gym with good range of…
Good size gym with good range of equipment. Very clean.
12 March 2025
Reply from PureGym UK - Chester
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Exciting way to start on Gym membership. No fuss and great price.
Easy and convenient. Plus you get a promotional discount. The app is also very helpful for new member like me. The workout plan is superb.
24 February 2025
Reply from PureGym UK - Chester
Hi Joanne - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Easy to join,cheaper than anywhere…
Easy to join,cheaper than anywhere else. Ability to cancel or freeze if need be
1 February 2025
Reply from PureGym UK - Chester
Hi Manuela! Thanks for taking the time to leave this review, it is great to hear the joining process was straightforward!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point!
Hope you enjoy your time with us! Thanks, PureGym
Puregym
The changing rooms need to be sign posted from the entrance it’s very confusing when your new to the gym and don’t know where they are, changing area needs to be inspected daily as wasn’t in the best condition x
25 January 2025
Reply from PureGym UK - Chester
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We always advise that new members have an induction to ensure they are familiar with the layout of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time.
Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. We have sent on your feedback on your changing area to be reviewed by your local gym team too. Thanks, PureGym.
Reply from PureGym UK - Chester
Hi Tony - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Reply from PureGym UK - Chester
Hi Jay! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
We hope you continue to enjoy your time with us! Thanks, PureGym
Joining was brilliant
Joining was brilliant. Help from the staff was fantastic.
But at times , I have walked out of shower to find a woman standing in front of me. No sign on door to advise members that a opposite sex will be in the changing rooms throughout the day.
I did let management know. And it took some weeks for them to apply sign.
29 December 2024
Reply from PureGym UK - Chester
Hi Vinny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is great to hear about your joining experience.
Though we do apologise for any delay in your feedback being put into place. Any concerns in future you can also contact our Member Services team who can pass feedback onto the club on your behalf as a well as chase this up with the team on site too.
In the meantime we do hope you enjoy your time with us! Thanks, PureGym
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