PureGym UK - Coalville Reviews 25

TrustScore 4 out of 5

4.0

Unit 30, Belvoir Centre, LE67 3XA Coalville, GB


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Rated 3 out of 5 stars

✅ Friendly PTs! Good standard of equipment rarely see anything not working. Plenty of lockers and food/drink facilities. Clean. ❎ But often feels like youth centre at peak hours and toilets h... See more

Company replied

Rated 5 out of 5 stars

Loving the classes here at PureGym, all of the instructors here are very helpful and friendly. They encourage me and motivate me to achieve my fitness goals plus if I get a move wrong they wil... See more

Company replied

Rated 4 out of 5 stars

Great gym, 24hours opening, gym equipment is pretty decent for what we pay for, ckean environment, staff are friendly and gym users are great. I have been using PUREGYM since 2008 when I was a studen... See more

Company replied

Rated 4 out of 5 stars

Small gym but always clean. Very busy early morning and evening, no point of going in those hours. Big minus, taking a shower after the session is an extreme experience, it's like a ice bath


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Coalville

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 30, Belvoir Centre, LE67 3XA, Coalville, United Kingdom

4.0

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

✅ Friendly PTs

✅ Friendly PTs! Good standard of equipment rarely see anything not working. Plenty of lockers and food/drink facilities. Clean.


But often feels like youth centre at peak hours and toilets have a rotten smell.

⚠️
Would like them to bring back the Monday Morning 9am Mind classes as a class that facilitates for the "neurodivergent" who require the quieter sessions as other classes are busy and over stimulating which means missing out on vital socialising and motivation if they're are no accessible classes during off peak times that aren't high intensity or require weights etc.

Otherwise it's a fair price for what you get if you're willing to utilise and commit to taking care of your health.

6 January 2026
Unprompted review
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi Nicola- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. If you have any feedback about classes, or any requests, please reach out to the gym manager – they’re always open to member feedback to provide the best experience for all our members! We are really happy to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Loving the classes here at PureGym

Loving the classes here at PureGym, all of the instructors here are very helpful and friendly. They encourage me and motivate me to achieve my fitness goals plus if I get a move wrong they will always tell me or show me how to do the move properly again so I know what to do for next time :)

16 December 2025
Unprompted review
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

HI Marley, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear of this experience! Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy

8 September 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars

helping people get into the gym

helping people get into the gym

4 August 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear a member of the team was able to assist! Thanks, PureGym

Rated 5 out of 5 stars

Great equipment! Air con set too high.

Everything is perfect, equipment is great, staff lovely and helpful - however the aircon is set too high, so it feels like I’m working out in a sauna!!

3 May 2025
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Reply from PureGym UK - Coalville

Hi Morgan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

awesome

very good was quiet and people were nice

1 June 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A very easy way of joining the gym.

A very easy way of joining the gym.
The website provides all the information needed and is very easy to complete. Instant email feedback

28 May 2025
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Reply from PureGym UK - Coalville

Hi Carl - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

I was shown around the gym by Mark this morning. The atmosphere is relaxed, the gym itself is immaculately clean and has plenty equipment.

Mark went through the joining process, the classes and the staff.
I was very impressed and joined as soon as I got home

14 May 2025
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Reply from PureGym UK - Coalville

Hi Michelle - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We look forward to seeing you back in the gym! Thanks, PureGym

Rated 4 out of 5 stars

Great gym 24 hours opening

Great gym, 24hours opening, gym equipment is pretty decent for what we pay for, ckean environment, staff are friendly and gym users are great.
I have been using PUREGYM since 2008 when I was a student and couldn't afford a expensive gym membership PUREGUM was an excellent choice. I just think Puregym should reward long time users.

15 April 2025
Unprompted review
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Reply from PureGym UK - Coalville

Hi Dorival - Thank you for taking the time to leave this review! We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Poor

Poor experience

7 April 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym

Rated 5 out of 5 stars

Great variety of equipment

Great variety of equipment. Nice and clean

10 March 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Great all round

Easy to make an account. Amazing deal for your first month membership. Facility itself was clean, well maintained and all of the staff were very friendly. Would recommend to anyone wanting to join

25 February 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi Charlotte - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.

Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.

Rated 4 out of 5 stars

Small, very busy during peak

Small gym but always clean. Very busy early morning and evening, no point of going in those hours. Big minus, taking a shower after the session is an extreme experience, it's like a ice bath

19 December 2024
Rated 3 out of 5 stars

Everything was alright but I picked no…

Everything was alright but I picked no on the part where it asked “do you require disabled access” and it is saying that I require it when I clearing stated I didn’t.

2 February 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

If you could get in touch with us directly with the Member Services Team (by email or via social media) we can help you get your membership updated. Thanks, PureGym.

Rated 5 out of 5 stars

the joining process was easy to…

the joining process was easy to understand and therefore really helpful and quick when trying to find the right gym and membership to go with.

1 January 2025
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi Chloe - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Love it!

Recently joined as I needed a new gym that was open 24hrs to fit around my work schedule. It was really easy to sign up, and I find it a super welcoming environment. In terms of gym equipment there is plenty of choice for whatever your goals are. Overall I’m happy with my subscription to this gym!

29 December 2024
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Great place to train

Great variety of machines for every workout

26 December 2024
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Travelled to 2 gyms and was unable to…

Travelled to 2 gyms and was unable to get in the gym with my passcode, absolute disgrace and a waste of time, cancelled membership 👍

Judging by your reply you obviously haven’t taken anything at all I have stated on board, you have simply dismissed it as to me being uneducated on how to to navigate the PureGym app or what benefits I signed up to rather than actually take onboard what I am informing you happened. Both gyms were supposed to be accessible to me, I checked on the app before I travelled to them, but thank you for your condescending reply 👍

17 November 2024
Unprompted review
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi Clarke. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We offer various memberships; this includes various multi-access and PLUS memberships which, depending on which gyms you need access too, will vary in price.

All the gyms you will have access to can be found within your Members Area under Your Gym Pass. Thanks, PureGym.

Rated 4 out of 5 stars

Lovely gym

Lovely gym , perfect equipments , nice atmosphere , huge

17 November 2024
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi Aiza! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Terrible

Terrible. Took my money and refused to let me use the gym.

15 November 2024
PureGym UK - Coalville logo

Reply from PureGym UK - Coalville

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience this has caused.

When signing up you will have access to the gym straight away, unless a delayed start date has been added.
Just make sure to log out and back into your PureGym App to see this updated.

If you do experience any issues with your membership please reach out to our Member Services team who can investigate this further. Thanks, PureGym

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