Likes. 24 hour access. Good range of kit Dislikes. Dirty toilets and changing rooms. No hand sanitizer. Paper towels to clean machines had run out. Overall I enjoy pure gym as it is good value an... See more
Company replied
Location
Switch locationSwindon Retail Park, BB8 8LU Colne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the gym is clean and well kept, as are the changing rooms and toilets, haven't used the showers so I can't comment, but so far my only complaint is how much of the space is dedicated to classes and no... See more
Company replied
I love this gym and we are lucky to have it in our doorstep. The staff are always friendly and approachable, the equipment up to date and in good condition amd there's always an upbeat atmosphere. M... See more
Company replied
Daniel the manager talked me through all the machines and what would be best for me as I have health conditions. Seems easy to understand and workout routines can be followed via the app especially if... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Colne
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Swindon Retail Park, BB8 8LU, Colne, United Kingdom
3.7
Average
81 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
About 2-3 week ago I was called a prick…
About 2-3 week ago I was called a prick by the gym manager when I informed him that a cross trainer wasnt working,apparently he didn't like.me.shouting yo n clicking my fingers trying to get his attention, then after my workout I.was asked into the office by the assistant manager, where he went on to tell me that nobody in the gym liked me and hed had loads.of complaints,but I only.speak to 5 or.6 people and keep my head down most.of.the time ,and I was never told.about.any issues after any of the so called complaints ,he then went on to tell me that what the gym manager did.was understandable because we had bad blood ,which is hard to believe as I only ever spoke.to him once and didn't like his macho attitude and the way he belittled the then assistant manager dan to me,telling me he was having a crying holiday because he didn't get the managers job,so I avoided eye contact and any other contact, he wasnt my kind if person ,but I didn't have any bad blood ,what I did do was leave bad reviews when asked ,i normally wouldn't leave any review but the cheap air conditioning was making it hard to train with it being turned on full and blowing freezing cold air on to the benches ,so while leaving reviews on this I left an honest evaluation of the gym with regards to cleanliness and bad atmosphere, so I knew he k ew it was me leaving the reviews, but I was asked to leave a review, but it seems if you leave a bad review then the manager starts an argument, and tries to embarrass you in front of other gym.memebers ,calls you a prick and the assistant manager puts you down and tries.to make you believe its.all your fault ,now I.left.a review here on trustpilot when it happened, and normally when I leave a review I get a reply from puregym with a list.of excuses or lies ,but not this time ,now I haven't felt comfortable going back in to the gym so Ive waited.for a reply from PureGym, so 3.weeks without working out and I e still.had no reply or.an apology, or.we.will.look.in to it ,when normally I get a reply within a week or so
20 February 2026
Unprompted review
Cycle class with Jack
I enjoy the cycle classes and Jack makes the classes challenging and fun
28 January 2026
Unprompted review
Reply from PureGym UK - Colne
Hi Rick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! See you back in class soon! Thanks, PureGym
Rude disrespectful staff
I trained at this gym for over 10 years and have always respected the equipment and other members. Recently I was spoken to in a very disrespectful and patronising manner by a PT regarding “not dropping weights” – despite the fact I only ever lower weights in a controlled way and, if fatigued, allow them to drop slightly from a low height. I do not slam weights, and the flooring is rubber. I have never once had this raised as an issue in over a decade of training here.
When I raised the situation with the manager, I was met with the same dismissive attitude rather than a professional conversation or any attempt to understand my side.
This experience completely changed how I felt in the gym, and I no longer felt comfortable training here. I’ve now moved to a different gym where the atmosphere is far more respectful.
Very disappointing after so many years of loyalty.
5 November 2025
Unprompted review
Reply from PureGym UK - Colne
Hi John - Thank you for taking the time to leave this review. We understand there had been an incident in the gym. To discuss this further, we ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
10/10 would definitely recommend to…
10/10 would definitely recommend to friends and family!
11 July 2025
Unprompted review
Reply from PureGym UK - Colne
Hi Hassen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Colne
Hi Abdul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Returning member
Returning member. Straight forward re-enrollment process with minimal sales fluff thrown in. Good to see classes are still included with Core memberships.
11 May 2025
Reply from PureGym UK - Colne
Hi Louis - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make re-joining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Colne
Hi Daniel - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Overall I felt that it was a great…
Overall I felt that it was a great place to work out. The people and staff really friendly. You’re able to just go and do you.
14 April 2025
Unprompted review
Reply from PureGym UK - Colne
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Reply from PureGym UK - Colne
Hi Jonathan - Thank you so much for your feedback! We're glad to hear you enjoyed the atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Colne
Hi Abubaker - Thank you so much for your feedback! We're glad to hear you enjoyed the atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
It was not k
It was not k , good simple questions, and a great gym pure gym
17 January 2025
Unprompted review
Reply from PureGym UK - Colne
Hi Carol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The PT that gave me my introduction was…
The PT that gave me my introduction was extremely pleasant and professional which lead to me feeling comfortable in a place I had never thought of joining before. A day or 2 later I went for a class which I found my fitness wasn't ready for and the PT for the class was very patient and advised what i should focus on :) I appreciate the feeling of being accepted into what feels like a foreign atmosphere to me.
30 December 2024
Reply from PureGym UK - Colne
Hi Marcus! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience with both your induction and during your first class.
We hope you continue to enjoy your time with us! Thanks, PureGym
PureGym- so easy!
PureGym is easy, close by, a safe, calm environment to work out in and has all the equipment you need.
28 December 2024
Reply from PureGym UK - Colne
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Wouldn’t let me in with my pin for the…
Wouldn’t let me in with my pin for the three day day
25 December 2024
Reply from PureGym UK - Colne
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
You can get a PIN reminder here: https://auth.puregym.com/account/forgottenpassword
If you experience further issues, please get in touch with us directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) we can look into assisting you with this. Thanks, PureGym.
Reply from PureGym UK - Colne
Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed your first day, and look forward to welcome you back again soon! Thanks, PureGym
Downloaded the app as instructed but it…
Downloaded the app as instructed but it wouldn’t let me use the pin I had been provided as a friend … therefore couldn’t access the gym and no-one was around to answer the buzzer, or to help me get into the gym
3 September 2024
Reply from PureGym UK - Colne
Hi Levette. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.
Once added as a Free Friend you can access the club straight away with the main account holder.
Just make sure they enter their PureGym Pin first and enter the gym, then you can enter your own to gain entry.
Any issues with your PureGym pin, please reach out to our Member Services team who can look into this further. Thanks, PureGym
Reply from PureGym UK - Colne
Hey there - That's awesome to hear and thanks for the 5* feedback! 😊
Thanks, PureGym
As an existing member I had a look at…
As an existing member I had a look at the offer and grabbed it. Been wanting to get back but couldn’t really afford it but the 3 month half price offer sealed it for me. I love PureGym and the guys at my local one in colne are excellent
6 August 2024
Reply from PureGym UK - Colne
Hi Evelyn! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so. Great to hear you took advantage of one of our promotions too.
Hope you enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Colne
Hi Deborah! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
Excellent facilities at very…
Excellent facilities at very competitive rates with no fixed contract.
7 April 2024
Unprompted review
Reply from PureGym UK - Colne
Hi Alistair! Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.